Shannon Thomas | Page 6

Magnificent experience. Thank you for catering to my family needs. Highly recommend this dealership. 👌 Very Respectfully, Nelson Thank you for catering to my family needs. Highly recommend this dealership. 👌 Very Respectfully, Nelson More

by NELSMOOTH Verified Customer Verified Customer

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Awesome professional staff! Love the first come, first served on weekends. I was out within an hour. Thanks for the change. Love the first come, first served on weekends. I was out within an hour. Thanks for the change. More

by Dave Verified Customer Verified Customer

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I told them to take a look at my transmission to fix something and ended up getting something fixed for 1,800. Them when I called back and said I’m still having transmission problems. I was told I had t something and ended up getting something fixed for 1,800. Them when I called back and said I’m still having transmission problems. I was told I had to pay another diagnostic fee after I already said something was wrong with the transmission and I already paid for one during my prior visit. Why would I pay for a diagnostic and you just ran one last week??? That’s made me angry More

by richard.a.washington4 Verified Customer Verified Customer

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Great customer service i really appreciate all the help and recommendations contained my vehicle during my service visit. and recommendations contained my vehicle during my service visit. More

by Gloriacampbell67 Verified Customer Verified Customer

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I been coming here for 8 years and service always does the best to get you out as fast as possible. the best to get you out as fast as possible. More

by ENGILLIAM79 Verified Customer Verified Customer

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My experience was amazing! The sales, Shannon was personable knowledgeable and down to earth. Was not pushy or I felt that I needed to purchase right away personable knowledgeable and down to earth. Was not pushy or I felt that I needed to purchase right away More

by ted.events Verified Customer Verified Customer

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Naz, James and all the staff were awesome! Great customer service! They made my buying experience go fast and easy. I love how the who team pulled together to get me my Dodge Durango! I couldn't be more sati service! They made my buying experience go fast and easy. I love how the who team pulled together to get me my Dodge Durango! I couldn't be more satisfied! Thanks Southern Dodge! More

by connie.odell2013 Verified Customer Verified Customer

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They are so friendly and always a great job on my vehicle so thank you so thank you More

by JMCAUSER Verified Customer Verified Customer

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We love y’all! . Great service and staff . Thank you!! Great communication as well: we appreciate you all . Great communication as well: we appreciate you all . More

by VICTORIA.SACHARMILOSEVICH Verified Customer Verified Customer

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This was a recall and oil change service. Upon arriving, I needed to wait for an available agent for around 5 minutes. This was odd as the other 3 agents were doing paperwork and chatting with no other cust I needed to wait for an available agent for around 5 minutes. This was odd as the other 3 agents were doing paperwork and chatting with no other customers in the area, while my agent was on another call. It would be more efficient to clear any active queue and not make customers wait just to check in. Once free, the agent informed me that it could take up to an hour to update the system and do the oil change. It took a bit longer, but it was okay because the waiting area had WiFi and enough space for me to do remote work. Checkout was smooth with no issues. Overall, I like this service center but their customer engagement points (check-in, timing updates, final handoff) could be better. More

by watsdm4 Verified Customer Verified Customer

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