Shannon Way
Shannon Way at Premier Subaru Middlebury
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Shannon Way | Page 3

Service Administrator/Advisor

Premier Subaru Middlebury

1660 Straits Turnpike
Middlebury, CT 06762

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4.9
53 Reviews
4.9

53 Reviews

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53 Reviews of Shannon Way

February 10, 2023

Dealership Rating
Employee Rating

From speaking with the salesman John Risk to having Carlos Batista go over the operation of the special features of the new vehicle with me was a pleasant experience. Everyone I encountered was profess More

by Jnmonarca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carmine Valentino, Carlos Batista , Rob Apted, Joseph Hernandez, John Risk

Feb 13, 2023

Premier Subaru Middlebury responded

Hi Jnmonarca, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

January 16, 2023

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I was satisfied with the service until my last appointment, that wasn’t a good visit More

by m.severino
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jan 20, 2023

Premier Subaru Middlebury responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We would like to have a better understanding about your experience. Please reach out to us at (860) 274-8866 at your earliest convenience and we will do our best to resolve this with you.

Jan 20, 2023

m.severino responded

I had a 2:00 appointment for a oil change and it was almost 2 hours before I finally was able to find someone to see what was taking so long and when I talked to someone they said my car was done and was out in the area where the car was and it wasn’t even my car, that day was just a big disappointment to me, it was only a oil change and nothing else needed to be done. I hope this isn’t going to be a on going problem

Jan 20, 2023

Premier Subaru Middlebury responded

Thank you. During the time in which you serviced your car - our company embarked upon a brand new computer system to assist our customers with state of the art technology and protection. We do have signs posted throughout the dealership that indicate that we appreciate the patience of our customers during this time. Unfortunately, the time to do the paperwork for warranty documentation process can be extreme given the parameters required by the car company. Our new computer system will significantly enhance that experience for our customers. Thankyou for your patience.

Jan 20, 2023

m.severino responded

I understand your computer system but there wasn’t any one at their post to talk to to find out what was taking so long not even the person who waited on me. I was very disappointed.

Jan 20, 2023

Premier Subaru Middlebury responded

Thank you for your comments sir. We are confident that we can exceed your expectations next time

December 27, 2022

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Always quick and efficient work. Prices are the same as with other mechanics in my area, so I rather go to Premier. Staff is friendly and they even help me with issues about using fe More

by ellenrichard1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Proulx, Charles Stout

Dec 29, 2022

Premier Subaru Middlebury responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

December 20, 2022

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Premier Subaru is an outstanding organization Good people, good service, outstanding communication I'll be happy to continue as a customer More

by rdb
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Santos

Dec 22, 2022

Premier Subaru Middlebury responded

Thank you @RDB for your Five Star Review of Premier Subaru Middlebury. We are honored to have assisted you and look forward to helping you in the future.

December 12, 2022

Dealership Rating
Employee Rating

EASY PAINLESS EXPERIENCE- had old “ loved”Subaru 2011, but it’s time had come, that’s where Cassidy Vaughn came into picture ,knowledgeable answered all my questions without any gimmicks-Gretchen the fina More

by Nurse RN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 14, 2022

Premier Subaru Middlebury responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

December 09, 2022

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Employee Rating

Great experience. Good people. Fast service. My third car at this dealership. They reward loyalty. More

by jamesnoga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Colagiovanni, William LaRovera, Rachel Santos , Joseph Hernandez

Dec 12, 2022

Premier Subaru Middlebury responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 30, 2022

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Always a pleasant experience servicing my vehicle at Premiere Subaru in Watertown Connecticut. I have been having my car serviced there for over seven years. More

by Bob H.
Service Price Transparency
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Recommend Dealer
Yes
Dec 01, 2022

Premier Subaru Middlebury responded

Hi Bob, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2022

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Quick and efficient service! Appreciated how kind the staff were as well sometimes that’s hard to find. More

by charlene.moorer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 30, 2022

Premier Subaru Middlebury responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

November 28, 2022

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Employee Rating

Staff is friendly and genuinely aims to please. Service was provided in a reasonable amount of time. More

by Host
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 29, 2022

Premier Subaru Middlebury responded

Hi, we're happy you found our staff to be so supportive during your experience here at Premier Subaru Middlebury. Safe travels!

Nov 29, 2022

Host responded

Always a pleasure to do business with you

November 17, 2022

Dealership Rating
Employee Rating

Service team is efficient and courteous. Spacious waiting room with all the amenities makes the experience a pleasure. More

by robert2660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Martinelli

Nov 21, 2022

Premier Subaru Middlebury responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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