Shannon Way | Page 4

Family oriented, very friendly, great problem solving and everyone listens well! This is our second purchase and all of my kids do their business here as well!! everyone listens well! This is our second purchase and all of my kids do their business here as well!! More

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Good inventory, all the staff is professional and very helpful, friendly. They will take care of you from beginning to end. I used both locations over the year, now the Middlrbury one is closest to me and helpful, friendly. They will take care of you from beginning to end. I used both locations over the year, now the Middlrbury one is closest to me and it’s a great new facility. Great working with John Risk, in sales, and Joe Fernandez in financing. More

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Cassidy is the best! So personable, knowledgable, so patient, always a smile, explains all so well. Anyone would be fortunate to work with him. So personable, knowledgable, so patient, always a smile, explains all so well. Anyone would be fortunate to work with him. More

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Very professional in both the sales and maintenance area’s. We are extremely happy with the outback and the way that the transition was processed. area’s. We are extremely happy with the outback and the way that the transition was processed. More

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They were very kind professional Helpful in answering all questions that I needed and I didn’t have any issues or problems with my car after it was fixed questions that I needed and I didn’t have any issues or problems with my car after it was fixed More

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Greeted promptly, great service, and no wait. Kind, very professional. Answered all my questions with great knowledge Kind, very professional. Answered all my questions with great knowledge More

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We're willing to drive the distance from our home because of continued excellent service and professional staff! Four cars later their quality remains unmatched! of continued excellent service and professional staff! Four cars later their quality remains unmatched! More

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A Perfect Trifecta withCassidy SalesJacob A Perfect Trifecta with Cassidy Sales Jacob Delivery Gretchen Finance and Superfecta Shannon Service Great!! A Perfect Trifecta with Cassidy Sales Jacob Delivery Gretchen Finance and Superfecta Shannon Service Great!! More

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My car, Subaru Legacy I bought new in 2010. Today is July 31,2021. My legacy died quietly of engine trouble. In my whole owning experience I always buy new and drive till the engine is no more. For 11 years, 31,2021. My legacy died quietly of engine trouble. In my whole owning experience I always buy new and drive till the engine is no more. For 11 years, not much service did I require, but each and every visit, regardless of the bill, Shannon has gone up and over the rating of supreme customer service agent. At times, a repair required research due to the fact it was just over the warranty period, but Shannon took the time and researched the best way to keep costs down. Always listened, never brushed me off, always made me feel my concern was as important to her as to me. And Shannon is the ONLY reason, that we are buying our next vehicle at this particular Subaru dealership. We are willing to wait for delivery, tho other dealers have the vehicle we want. I look forward to continuing our relationship with Shannon and all the staff at Subaru of Watertown.Thank you, Nita Acosta More

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Great Experience at Premier in Watertown Wow! What an amazing experience I had dealing with the staff at Premier in Watertown. I was in the market for a new car. Since my brother is a car d Wow! What an amazing experience I had dealing with the staff at Premier in Watertown. I was in the market for a new car. Since my brother is a car dealer, he called and spoke to Joe Hernandez who assured him that he would help me out. The following day, I arrived at Premier and was immediately greeted by Joe and Bill Larovera. They were both were friendly, professional and just genuinely nice. Joe called on AJ Daluz who showed me the car, took a test drive with me and gave me the price. AJ was awesome. He was knowledgeable, kind and excellent at the job he does. When I picked up the car, AJ ran out to greet my brother and myself. When my brother noticed a scratch on the car, AJ quickly jumped into action and took care of it. Next, I was taken to see Gretchen Guevara. Gretchen went over all my options and paper work. Gretchen was phenomenal. She was extremely friendly and I felt like I knew her for years. Finally, AJ introduced me to Kendrick Talho. Kendrick took me to the car and went over every single thing in that car. He spent a good amount of time in the car with me and made sure I understood everything. Kendrick was so thorough and extremely patient. I did call with questions about the phone pairing and Carlos met me outside and took care of getting me the software update that was needed. So a big shout out to Carlos and the Service Department also. All in all, everyone I had to deal with at Premier was beyond excellent. Joe, Bill, AJ, Gretchen, Kendrick, Carlos and the Service Department have my highest compliments and best recommendation in each of their respective positions. Anyone looking to buy a car should definitely check this place out. Premier should be very proud to have these individuals as employees. More

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