Shannon Way | Page 5

A few weeks ago, I unexpectedly found myself in need of a new car. From the 1st minute on, salesperson Vincent Davis made this a very positive experience. Not only was he kind, professional, & very easy to w new car. From the 1st minute on, salesperson Vincent Davis made this a very positive experience. Not only was he kind, professional, & very easy to work with, he went above & beyond, & found me the perfect vehicle. He knew exactly which vehicle & equipment before I did, & he made the whole process completely comfortable. All costs were crystal clear, there were no surprises at the end, & I never felt pressured. This has been the easiest & best experience I've ever had buying a car. Premier Watertown is the best, and Vincent, I can't thank you enough! And thank you Bill, Joe, & Shannon as well. I love my 2020 Forester, it is perfect! More

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I brought my 2017 Impreza in yesterday for a routine oil change, which I bought from another dealer in CT, from the minute I walked in the door I knew I made a great choice!! The service was Awesome!! They change, which I bought from another dealer in CT, from the minute I walked in the door I knew I made a great choice!! The service was Awesome!! They even got me a shuttle ride back to Naugatuck..John the man who drove me was Amazing. He dropped me at my door and even waited til I was in my apartment safe. Pick up of my car was fast and efficient!! You guys are Awesome! More

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Easy, Painless, Stress Free Car Buying Experience I took my 2017 Subaru Outback in for an oil change and a question regarding window operation. Shannon Way, Customer Relations Manager, was friendly, p I took my 2017 Subaru Outback in for an oil change and a question regarding window operation. Shannon Way, Customer Relations Manager, was friendly, professional and assured me that all would be taken care of. In the meantime, I went downstairs to the showroom to find out about a trade-up offer I received. I had the privilege of working with Sales Consultant, Sarah Ritenour, who is both professional, friendly, knowledgeable and extremely helpful. I ended up calling my husband and making the deal. It was quick, easy, and painless. There were a few kinks along the way which were expertly handled by JB, the General Sales Manager. In less than a week, we were picking up our new 2019 Subaru Outback Limited. We then spent time with Darlene Lopez, Product Specialist, who went over all of the features, gadgets, and gizmos in our new vehicle. She patiently explained all of the new changes and upgrades from our previous model. She paired our phone and got us all set up. Next we met with Juan Peguero, Finance Specialist, who went over all of the final figures and the documentation for our trade-in and the new loan. I would have to say that each of these employees made our car buying experience a pleasant one. They were all extremely knowledgeable in their area of expertise and each was very accommodating with respect to our needs. This is our sixth Subaru and our second purchase at Premier. We are extremely satisfied with the entire process. The only downside to the new car purchase is that Premier Subaru no longer offers the Premier Maintenance Advantage as part of the new vehicle purchase program. It offered four free oil change and tire rotation services with each purchase. I think that they are missing an opportunity to keep customers coming back in on a regular basis. If I had not come in for the oil change, I would not have purchased a new vehicle. They should seriously revisit that program offering. More

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Great Manager If the service center was filed with Stephanie’s and Shannon’s you’d never have another bad review these two are the dynamic duo If the service center was filed with Stephanie’s and Shannon’s you’d never have another bad review these two are the dynamic duo More

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Repeat Customer Delighted with my 2016 Crosstrek and the service here. Everyone I have had the pleasure of working with is wonderful. Just purchased the 2019 Crosst Delighted with my 2016 Crosstrek and the service here. Everyone I have had the pleasure of working with is wonderful. Just purchased the 2019 Crosstrek! More

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Great group of people! Everyone here was great to me, from the time I walked in and ordered the car I wanted, until I got my car a couple weeks later. They all took the time Everyone here was great to me, from the time I walked in and ordered the car I wanted, until I got my car a couple weeks later. They all took the time to show me everything and treated me with respect. Awesome people! More

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Highly recommended Subaru dealer in Watertown, CT I was looking for a new Subaru. The people at this dealership are all knowledgeable and friendly. They clearly explained the differences in the vari I was looking for a new Subaru. The people at this dealership are all knowledgeable and friendly. They clearly explained the differences in the various models. I didn’t feel at all pressured or rushed and when I made my decision they were very helpful in explaining the various extended warranty and financing options. I would definitely recommend this dealer when in the market for a new or used Subaru. I have also used this dealer for service on my prior Subaru. They are very friendly and always explain any work that needs to be done. I would definitely recommend them for service as well. More

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Service to my Crosstrek I have dealt with this dealership for all my service needs. The staff is the kindest, and most helpful I have ever seen. I drive 30 minutes just to go I have dealt with this dealership for all my service needs. The staff is the kindest, and most helpful I have ever seen. I drive 30 minutes just to go here. You are greeted as soon as you walk in by a service member and they are always looking out for your best interest.I have dealt with many of the staff members and each employee provided me amazing service. More

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Great Car Buying Experience This is our 3rd Subaru and will definitely buy our next one from Premier. The entire staff is great! Especially John R., he always listens to what w This is our 3rd Subaru and will definitely buy our next one from Premier. The entire staff is great! Especially John R., he always listens to what we are looking for and what we need in a vehicle and somehow manages to make it work. Just as important as the sales team is your service team. We have over 100k on our other two Subaru's and Shannon has been Great when it comes to getting our cars serviced. More

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It's the worst I have ever experienced They sold my mother a 2011 Hyundai Tucson awd limited that was a problem from the get go.they had to hold the car for 60 days think about that for a They sold my mother a 2011 Hyundai Tucson awd limited that was a problem from the get go.they had to hold the car for 60 days think about that for a sec. Do yourself a favor and look elsewhere if you need a reliable car and dealership to buy from not to mention they refuse to fix issues they knew was present while sitting in their possession. Dont spend your hard earned money at this shady place. More

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