Sharon O'Connor | Page 26

Chris Roy was FANSTACTIC! I wish there was a better adjective to describe Chris. I have so much I want to share that I don't even know where to start and I will probably not c I wish there was a better adjective to describe Chris. I have so much I want to share that I don't even know where to start and I will probably not cover it all. First, I should let you know that I have been in the automotive industry selling cars for over 20 years. I currently sell Chevy's at Ferman Chevrolet of Tampa. In years past I have always purchased or leased from myself. For the last several years I have been on a Volvo sedan kick. I always strive to give a great experience to all of my guest, but never seem to have the same experience. I was in a lease that was not up till May of 2024. Based on the market, limited availability and the money factors continuing to go up. I thought I should probably start my research & process. I also knew that Volvo had a pretty good lease " pull ahead" program. I also knew that I wanted the same vehicle that I currently had. I contacted several local dealers and spoke to several salespeople to find out they were not able to answer my basic questions. I was totally frustrated & stressed. I told myself I can't do this. I know that I am not an easy person, but it was a little ridiculous. I remember talking to Chris several times when I first moved here from MD. I also remember a mentor from many years ago telling me to always go to the top. I called Chris at one of our sister stores and told him exactly what I wanted and to my surprise he had allocation in his order bank. He was absolutely amazing! He explained the pull ahead program in detail and told me that I could probably have my new 2024 Volvo S60 AWD Ultimate with the Dark Essential Package by the end of September middle of October. He sent me my build right away within a few minutes of hanging up the phone for me to review and confirm. His attention to detail was great. He kept me informed of any updates & the ETA. I never had to call him to find out was going on with my vehicle or the status. Once, my Volvo arrived at the dealership, he contacted me to let me know and paired me with Josh McCain one of his sales consultants. Josh emailed me many pictures of my new baby. I didn't even know if I was going to like the color. In the meantime, I submitted my credit application and Chris had my approval in less than 10 mins. When I arrived at the dealership, Josh greeted me with a big smile. He was great as well. The best way to describe Josh, is a true professional. He was kind, informative, great personally & attitude. He had everything ready and had many gifts and accessories for me. They both went way above and beyond. Their attention to detail and perfection is second to none. This was by far my best buying experience in over 30 years of buying cars. Thank you, Chris & Josh, for the exceptional experience. You will have a customer for life (or until I decide to purchase a Tahoe or Silverado 1500)...lol I was sad to say good-bye to "brady" my old Volvo...I am in love with "Kelly" my new Volvo. If you are in the market for a Volvo. Make sure you do not go anyway where else, and you ask for Chris & Josh the dynamic dual! More

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Ferman Volvo takes care of my family by its excellent maintenance of my Volvo vehicles maintenance of my Volvo vehicles More

by TLTHEE Verified Customer Verified Customer

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Friendly, professional, timely, Of all the Volvo Dealers I’ve visited to have work done on my cars, Ferman has always come through for me. I’m on my 4th Volvo and although I live in SC, I save work for Ferm I’ve visited to have work done on my cars, Ferman has always come through for me. I’m on my 4th Volvo and although I live in SC, I save work for Ferman when I can. More

by AUDITOR88 Verified Customer Verified Customer

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For nearly 20 years Ferman Volvo has given me and the 4 Volvos I’ve owned outstanding service and customer care! Volvos I’ve owned outstanding service and customer care! More

by mikegadberry Verified Customer Verified Customer

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The only thing I would recommend is that you educate your schedulers on how long the typical every 10k mile service checks will be. It is hard to know if I will be able to wait or not when I have no idea ho schedulers on how long the typical every 10k mile service checks will be. It is hard to know if I will be able to wait or not when I have no idea how long it will take. When I schedule the appointments, they never have an answer to how long the service call should be. Otherwise, I am very please with the service. Thank you. More

by cthurowdo Verified Customer Verified Customer

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Always happy with their service, disappointed I was unable to utilize a coupon specifically for the work I had done, coupon was received the day after i had the work done. Called to inquire and told th unable to utilize a coupon specifically for the work I had done, coupon was received the day after i had the work done. Called to inquire and told there was nothing they could do. More

by renegfrey Verified Customer Verified Customer

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Excellent job they got me a key right away Will recommend to all my friends recommend to all my friends More

by Lou sanders Verified Customer Verified Customer

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Wonderful customer experience. Service employees very polite. The actual car service seemed to be professional. Service employees very polite. The actual car service seemed to be professional. More

by akaras217 Verified Customer Verified Customer

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I have nothing bad to say about my experience with Freman Volvo. so helpful and received my vehicle with no complaint. Everyone there was helpful to my needs and they went above and beyond my expectations. Volvo. so helpful and received my vehicle with no complaint. Everyone there was helpful to my needs and they went above and beyond my expectations. More

by BFSAT.RF Verified Customer Verified Customer

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Very accommodating to be able to work remotely on my laptop. Thank you for making it easy to be there. laptop. Thank you for making it easy to be there. More

by tu1sharon Verified Customer Verified Customer

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