Shaun Patterson | Page 2

This new car purchase was the best ever, bar none. From ordering my custom auto to final pickup, Bill Jacobs BMW provided a high quality, client-centered experience that I will recommend without reser From ordering my custom auto to final pickup, Bill Jacobs BMW provided a high quality, client-centered experience that I will recommend without reservation. More

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Service advisors are most professional, knowledgeable and courteous. My service advisor was Jeff Hulsebus. Top notch person. courteous. My service advisor was Jeff Hulsebus. Top notch person. More

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This was my first BMW purchase and I couldn't have been happier about the service I received from Bill Jacobs. Shaun Patterson, Anna Borzecki, and their entire team were top notch...knowledgeable, honest, happier about the service I received from Bill Jacobs. Shaun Patterson, Anna Borzecki, and their entire team were top notch...knowledgeable, honest, and courteous. I'll definitely do business with them again and would highly recommend. More

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Shaun was very transparent and patient ! He was very responsive and made the process easy and enjoyable. I would highly recommend Shaun. He was very responsive and made the process easy and enjoyable. I would highly recommend Shaun. More

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Worked with Shaun Patterson as my sales guy for the second time. Very transparent, efficient, and kind - very positive experience. second time. Very transparent, efficient, and kind - very positive experience. More

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If you're looking for great costumer service and no aditional fee for the deal or mistirious fee, come here Serious dealership for Serious people aditional fee for the deal or mistirious fee, come here Serious dealership for Serious people More

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Thank you to Shaun Patterson for making our car buying experience seamless. He walked through every feature of our new vehicle and was a joy to work with! He delivered professional attention throughout t experience seamless. He walked through every feature of our new vehicle and was a joy to work with! He delivered professional attention throughout the entire process. We found the rest of the dealership friendly and helpful too. Highly recommend Bill Jacobs BMW in Naperville! More

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Bought a used mercedes benz on august 8th from Shaun sales men. The car has been driven twice, less than 100 miles .Check engine light turns on. Now we are told there is nothing we can do,but when we b sales men. The car has been driven twice, less than 100 miles .Check engine light turns on. Now we are told there is nothing we can do,but when we bought the car thats not what we were told. We were told less than 550 miles we can bring it back . Buyer beware .i wouldn't purchase a car from them very rude people .They didn't even clean the car. It has dog hair all over. All the other cars were sent to outside detailer to be washed ,but ours was vacuumed and that was it . Buyer beware if purchasing used car. Stay away from these people not professional. I would recommend going somewhere else. Even paperwork was rushed wrong names on paper work .Asked to correct told didn't matter. Once we were signing paperwork gave us a newby didn't know anything. Expect better from BMW. More

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The dealership excels at customer service and timely follow up. Every call, text and email was responded to quickly. All my questions and concerns were addressed no matter how big or small. My client follow up. Every call, text and email was responded to quickly. All my questions and concerns were addressed no matter how big or small. My client advisor was fantastic and she helped me ultimately get in the best vehicle for me. I was truly a consultative process at ever step. I have had zero regrets which is unusual for me. I am completely satisfied with my purchase. More

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Just got another car from Shaun Patterson from Bill Jacobs. This is my second car in two years with him, and one of several over the past 20 years. He is a great and honest person in an industry filled Jacobs. This is my second car in two years with him, and one of several over the past 20 years. He is a great and honest person in an industry filled with unscrupulous characters. The dealership overall is great, with good people, but its Shaun that keeps me coming back car after car. ​​​​​ More

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