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Shaun Scriven

Overview Reviews (54) Inventory (352)

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Shaun Scriven

Shaun Scriven | Page 6

KBB Sr Acquisition Specialist

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.1

54 Reviews

Overview Reviews (54) Inventory (352)

Dealership Experience

5 yrs

Industry Experience

6 yrs, 8 mos

Languages Spoken

English

4.1

54 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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54 Reviews of Shaun Scriven

December 28, 2021

Dealership Rating

Employee Rating

Very Great Customer Service , Great Attitudes, Professional And Clean . Everybody Did They Best To Help Me Get The Best Out Of My Service Professional And Clean . Everybody Did They Best To Help Me Get The Best Out Of My Service More

by markeyla.logan

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Dec 29, 2021 -

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

November 03, 2021

Dealership Rating

Employee Rating

Love the Photo. Mike has always been available to talk about the new VW in stock. about the new VW in stock. More

by Bruno54

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Angie Berg, Michael Zafiriou, Chris Smith , Braden Carson, Joanna Davila, Nick Freeman, Matt Sanchez, John Sheehy, Preston Sokol

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Nov 04, 2021 -

Volkswagen of Downtown Chicago responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

November 02, 2021

Dealership Rating

Employee Rating

Unclear on vehicle detail, some of the sales representatives doesn’t know what they’re doing and the details of the car that they’re trying to sell. Long wait and unprofessional experience. Only representatives doesn’t know what they’re doing and the details of the car that they’re trying to sell. Long wait and unprofessional experience. Only good experience I got is from john(service manager?) and mark(sales manager?). Very thank you for these two, other then that I’m totally disappointed in this dealership. More

by k.zhang10

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Mark Newton, John

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Nov 19, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to Matt Kutyna or Michael Zafiriou at 312-628-4839. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 05, 2021 -

Volkswagen of Downtown Chicago responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 29, 2021

Dealership Rating

Employee Rating

Saleswoman was nice, professional, efficient and was easy to make a deal with. I enjoyed my experience to make a deal with. I enjoyed my experience More

by Kerryae33

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Oct 29, 2021 -

Volkswagen of Downtown Chicago responded

Kerry, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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