Shaun Scriven

For being in downtown Chicago, the dealership was fairly easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area an easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area and have our vehicle valet parked while we were car shopping. The building was very clean and appealing to the eye. Getting the car to go for a test drive was quite a long wait. Considering we drove 3.5 hrs to test drive the vehicle we figured it would be ready to go as soon as we got there. I think in the end it was a communication error in getting the vehicle out in front of the dealership. That wasn't enough to spoil the experience for us. I will say we were a bit disappointed at the end of our transaction. There was still some trash left and areas that needed cleaned (something spilled in the arm console that was discovered during the test drive) inside the vehicle we purchased. And the gas tank was near empty. For the amount of money that we spent on the vehicle- a clean interior and a tank of gas doesn't seem too unreasonable. All in all it was a pretty good experience and I'm loving my Atlas!! More

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Completing the purchase was quick and I got everything I wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came ba wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came back with an amazing alternative that actually exceeded our expectations. Left the dealership very happy. Shaun won our business by her honesty and treating us like we were old friends. More

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Shaun was so friendly and helpful. She worked hard for me to get into this car and had the nicest demeanor on top of it. I got a great car for a good deal and never felt intimidated or She worked hard for me to get into this car and had the nicest demeanor on top of it. I got a great car for a good deal and never felt intimidated or rushed. Overall, a very pleasant experience. More

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Michael Lichter and his service team are absolutely fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home the fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home there were some things not working. Michael, connected his in house experts with the experts from VW and found the problem and got it fixed up right away. Thank you, Michael for your patience and most appreciated assistance. More

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I made an appointment to look at a vehicle at Volkswagen downtown chicago and was very pleased how Manny handled getting me financed. He worked hard and was very nice. I am very happy with my new purchase . downtown chicago and was very pleased how Manny handled getting me financed. He worked hard and was very nice. I am very happy with my new purchase . More

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Shaun Scriven was thee best dealer I have ever worked with. Her persona and ora is top tier. She listened to my needs and wants. She worked with me until I was satisfied and happy with my purchase on my with. Her persona and ora is top tier. She listened to my needs and wants. She worked with me until I was satisfied and happy with my purchase on my first car. I will recommend her again and again. I was very impressed, satisfied and appreciative with her customer service. Keep up the great work I wish there were more dealers like Ms. Scriven!!!!! More

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Shaun was the agent I worked with. Truly a terrific representative of both the dealer and VW. The dealership is well staffed, efficient and staffed with competent, polite people. Truly a terrific representative of both the dealer and VW. The dealership is well staffed, efficient and staffed with competent, polite people. More

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Purchased a used Tiguan Shaun was very helpful with getting the out the door right where I needed it. Angel in finance was very nice and got me in and out. would recommend!! getting the out the door right where I needed it. Angel in finance was very nice and got me in and out. would recommend!! More

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I recently purchased a car for my mom and honestly Shaun saved the deal, we walked away because the managers were not helpful. But Shaun went above and beyond. Angel in finance added the final excellent cus saved the deal, we walked away because the managers were not helpful. But Shaun went above and beyond. Angel in finance added the final excellent customer service lacking the rest of the team there. If not for them 2, we would not have bought at this dealer, they are both OUTSTANDING!!! More

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Great people down to earth. They were patient with me so happy love them yes They were patient with me so happy love them yes More

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