Shawn Behr

They do a wonderful job of keeping me updated with progress along the way; always a good experience! progress along the way; always a good experience! More

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Service department needs to sync up their front counter personnel with their online scheduling appointments. I stopped by the service department on Thursday the 17th to schedule an oil change, tire rotatio personnel with their online scheduling appointments. I stopped by the service department on Thursday the 17th to schedule an oil change, tire rotation, and recall notice for a software update (15 minute process) and told the first opening they had was Monday the 21st which wouldn't work for me. No other dates were available (unless I wanted to drop it off Friday 18t and they would try to work it in during the dayl) until the week of the Sept 26th when I would be out of town. I left believeling I would have to wait until my return in October. Being frustrated I left and when I got home logged into your online service website (out of curiosity, just to see if anything might be available there) and found a number of service appointments available there. I booked an appointment there for Sept 24th @ 7 am to get my 2023 Grand Cherokee L's oil changed, tire rotation, and software upgrade completed. I arrived on the 24th at approximately 6:45 am and checked in at 7 am after the doors were opened. I was told the required service would take approximately 1 1/2 hours. My vehicle left the check in area at 7:15 am and the service wasn't completed and I received my vehicle at 10:15 am 3 hours later. In the past my service at Faricy Boys has been exceptional and I've been very pleased, absolutely no complaints. I have one more prepaid service to complete, so I'll see how that goes before I seek elsewhere to get my vehicle serviced, like just west of you at AutoNation Dodge/Ram where I always had my 2015 Ram 1500 serviced for 15 years! Based on my recent service at Faricy Boys I would not recommend this dealership for any service... Now you know why I waited to complete this survey More

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I just want to say that I was treated with dignity and respect. Very professional service for my Jeep commander\n The outcome was fair and reasonable about $1600 for a lot of work. Thank you Shawn B. respect. Very professional service for my Jeep commander\n The outcome was fair and reasonable about $1600 for a lot of work. Thank you Shawn B. More

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Took my Gladiator in for an oil change and a tire rotation. I did not need an appointment and I waited a little less than an hour. The service representatives were very courteous. They have a nice wa rotation. I did not need an appointment and I waited a little less than an hour. The service representatives were very courteous. They have a nice waiting area complete with coffee, water, and some snacks. I've taken both my Wrangler and my Gladiator here for about nine years. More

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Everybody at the dealership was incredibly helpful. They got me right and explained everything that was gonna happen and did the work extremely fast. Kept in touching me through text message, which was They got me right and explained everything that was gonna happen and did the work extremely fast. Kept in touching me through text message, which was amazing. It was a flawless experience. More

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Service for oil change and tire rotation. In and out! Great employees and excellent service. In and out! Great employees and excellent service. More

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I was immediately greeted by a friendly person when I pulled in. The drop-off process was very efficient. I actually got my Jeep back sooner than was originally promised! pulled in. The drop-off process was very efficient. I actually got my Jeep back sooner than was originally promised! More

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Very helpful and accommodating service adviser-Shawn. Thank you for making sure my Jeep was fixed and ready to roll! Thank you for making sure my Jeep was fixed and ready to roll! More

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I scheduled an appointment on line for recall on battery (received an e-mail from them that I had an urgent recall) and an oil change. I never received a confirmation. I called the day before and the recep (received an e-mail from them that I had an urgent recall) and an oil change. I never received a confirmation. I called the day before and the receptionist could not find the appointment or find me in their system, I bought my Jeep from them, I get e-mails from them. I sent an e-mail and they responded that I had an appointment. I asked about a ride and they responded that a shuttle is available in the Colorado Springs area, I asked if it is available for Falcon and they never responded. Went in for the scheduled appointment and was told it would be an hour if I waited and 4 hours if I didn’t wait, I had an appointment so why 4 hours? I had an oil change coupon and told him that when I checked in. He said if I had a battery recall I would need to leave my Jeep overnight, why wasn’t I told that when I scheduled on line, an e-mail confirmation about appointment and what to expect would be helpful. He told me I didn’t have a recall on my Jeep, I asked why I got an e-mail from them, he said he didn’t know. At checkout he rang up the charges, $85.94 for oil change and $34.99 for tire rotation. I told him I bought the tires from them so he took off $34.00, why not $34.99? I told him I had an oil change coupon and he said he could only do one discount without a manager and the manager was not there. The tire rotation was not a coupon, I bought the tires from them and get free rotation?? I just stood there and he said oh here it is and gave me the discount on oil change. Shaun was very nice and this is not his fault, it is the whole process at Faricy. It should not be this frustrating. More

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I am always pleased with the service Sean provides me. He keeps me informed and always delivers on time. I am not so pleased with a specific repair that has recurred 4 times. He keeps me informed and always delivers on time. I am not so pleased with a specific repair that has recurred 4 times. More

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