Ashley Rose

Service department needs to sync up their front counter personnel with their online scheduling appointments. I stopped by the service department on Thursday the 17th to schedule an oil change, tire rotatio personnel with their online scheduling appointments. I stopped by the service department on Thursday the 17th to schedule an oil change, tire rotation, and recall notice for a software update (15 minute process) and told the first opening they had was Monday the 21st which wouldn't work for me. No other dates were available (unless I wanted to drop it off Friday 18t and they would try to work it in during the dayl) until the week of the Sept 26th when I would be out of town. I left believeling I would have to wait until my return in October. Being frustrated I left and when I got home logged into your online service website (out of curiosity, just to see if anything might be available there) and found a number of service appointments available there. I booked an appointment there for Sept 24th @ 7 am to get my 2023 Grand Cherokee L's oil changed, tire rotation, and software upgrade completed. I arrived on the 24th at approximately 6:45 am and checked in at 7 am after the doors were opened. I was told the required service would take approximately 1 1/2 hours. My vehicle left the check in area at 7:15 am and the service wasn't completed and I received my vehicle at 10:15 am 3 hours later. In the past my service at Faricy Boys has been exceptional and I've been very pleased, absolutely no complaints. I have one more prepaid service to complete, so I'll see how that goes before I seek elsewhere to get my vehicle serviced, like just west of you at AutoNation Dodge/Ram where I always had my 2015 Ram 1500 serviced for 15 years! Based on my recent service at Faricy Boys I would not recommend this dealership for any service... Now you know why I waited to complete this survey More

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Everything went as planned. Schedule time to pickup. Friendly and helpful..Enjoyed scheduling with Katelyn and Ashley our advisor. Schedule time to pickup. Friendly and helpful..Enjoyed scheduling with Katelyn and Ashley our advisor. More

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I just want to say that I was treated with dignity and respect. Very professional service for my Jeep commander\n The outcome was fair and reasonable about $1600 for a lot of work. Thank you Shawn B. respect. Very professional service for my Jeep commander\n The outcome was fair and reasonable about $1600 for a lot of work. Thank you Shawn B. More

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Great service, I was able to get an as appointment convenient to my schedule. My Gladiator was ready sooner than expected. Service price was reasonable. Shuttle was quick and responsive. convenient to my schedule. My Gladiator was ready sooner than expected. Service price was reasonable. Shuttle was quick and responsive. More

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Great service and friendly, professional staff. Easy to make an appointment and kept informed on vehicle status. Easy to make an appointment and kept informed on vehicle status. More

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Everybody at the dealership was incredibly helpful. They got me right and explained everything that was gonna happen and did the work extremely fast. Kept in touching me through text message, which was They got me right and explained everything that was gonna happen and did the work extremely fast. Kept in touching me through text message, which was amazing. It was a flawless experience. More

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Very helpful and accommodating service adviser-Shawn. Thank you for making sure my Jeep was fixed and ready to roll! Thank you for making sure my Jeep was fixed and ready to roll! More

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Excellent dealership with outstanding customer service from sales, parts, and the service department. Shout out to Adam, Patrick, Gavin and Ashley who have helped us in every way in buying, financing and from sales, parts, and the service department. Shout out to Adam, Patrick, Gavin and Ashley who have helped us in every way in buying, financing and servicing cars we have purchased there over the years. They have made us feel like part of the Faricy Brothers family. More

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I always get great customer service and support. I have faith and confidence that I will receive the best service wither car shopping or car maintenance. I will always do business here. I have faith and confidence that I will receive the best service wither car shopping or car maintenance. I will always do business here. More

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A+ service during my most recent trip. Quick, efficient and no surprises. Thank you very much Quick, efficient and no surprises. Thank you very much More

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