Shawn Bertrand

It’s a great dealer. The customer service is amazing. I felt comfortable buying my first car with them. The customer service is amazing. I felt comfortable buying my first car with them. More

by STEVENSONCHARLES110 Verified Customer Verified Customer

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Shawn went above and beyond to make sure everything went smoothly. He was incredibly hospitable and made us feel welcomed and comfortable the entire time. His professionalism and genuine care for the custom smoothly. He was incredibly hospitable and made us feel welcomed and comfortable the entire time. His professionalism and genuine care for the customer made the experience truly exceed my expectations. More

by EDGARDOSOTOLOPEZ Verified Customer Verified Customer

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Michael Diaz is the best. He made the deal i wanted a reality with no pressure and made sure i was satisfied. I would highly recommend him and the dealership here at Metro Hon He made the deal i wanted a reality with no pressure and made sure i was satisfied. I would highly recommend him and the dealership here at Metro Honda More

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Fraud Alert! They act helpful and friendly until the moment the car is sold. After that, the service quality drops to negative. I was basically pushed into They act helpful and friendly until the moment the car is sold. After that, the service quality drops to negative. I was basically pushed into buying an extended warranty on a used car, with the classic line: “You can always cancel it later if you want.” That turned out to be complete xx. I bought the car in April 2025. In May 2025, I physically went to their office and filled out the cancellation form. It’s now March 2026, and the cancellation still hasn’t been processed. No refund. Nothing. Try calling Delio Coutinho, their Director of Finance (or rather the Director of Scam). Always “in meetings,” never actually gets anything done. Then there’s Shawn Bertrand, who claimed the cancellation should have gone through for months. It didn’t. At all. The rest of the employees are shady too, but at least they don’t seem to be outright lying, more like covering for their greedy lazy managers. At this point, it just feels intentional. Months of delays, zero accountability, and constant runarounds. If this isn’t deliberate stalling, it’s incompetence at a level that shouldn’t exist in a dealership. Fun Fact: Most positive reviews are fake. They bought the 5-star ratings. More

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I had a great experience purchasing my new car at Metro Honda. Genaro was extremely helpful, patient, and professional throughout the entire process. He made the test drive and vehicle selection smooth and Honda. Genaro was extremely helpful, patient, and professional throughout the entire process. He made the test drive and vehicle selection smooth and pressure-free, and answered all my questions clearly. Meena in finance was also fantastic to work with. She explained every step of the paperwork and financing in detail, made the process transparent, and helped everything move efficiently. I really appreciated how straightforward and respectful she was. Overall, the team made the buying experience easy and positive. I’m very happy with my purchase and would definitely recommend working with Genaro and Meena if you’re buying a car here. More

by Tao yang Verified Customer Verified Customer

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James was very nice and help us to get a better price for the car we wanted. the car we wanted. More

by EDDYROSESARA Verified Customer Verified Customer

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Very friendly, professional. All your sales reps were likable. I appreciated the efficient sales process. All your sales reps were likable. I appreciated the efficient sales process. More

by waletam Verified Customer Verified Customer

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Shawn did a really nice job guiding me through the car leasing process. Looking forward to my next deal at Metro Honda. leasing process. Looking forward to my next deal at Metro Honda. More

by ROBOJR1964 Verified Customer Verified Customer

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It was amazing experience and excellent service from Shawn Shawn was very knowledgeable about vehicle Shawn Shawn was very knowledgeable about vehicle More

by EDKARLIN Verified Customer Verified Customer

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I dont recall a Jason Brown, however Shawn did pretty well. I was expecting to work with the salesperson that I had been in contact with for over a week. I understand work habit, routine and operating well. I was expecting to work with the salesperson that I had been in contact with for over a week. I understand work habit, routine and operating procedures take president, however some customers need a little more disclosure than others and Im am grateful that Metro Honda has a diverse team of knowledgeable individual. More

by ATUAJIMMY88 Verified Customer Verified Customer

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