Very good experience. The only reason I rated it a 4
instead of 5 is because I was supposed to get a dollar estimate at what it would take to fix a leaky power steering fluid and I didn't get it. That'
instead of 5 is because I was supposed to get a dollar estimate at what it would take to fix a leaky power steering fluid and I didn't get it. That's partly my fault because I signed off on the lifecycle oil change and forgot to ask for the estimate. I'll be calling in to make an appointment to fix the leaky fluid anyhow.
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by sue_smedberg
Verified Customer
Verified Customer
Aug 02, 2021 -
Luther Bloomington Acura Subaru responded
Hi sue_smedberg. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad you had a positive experience with Shawn. However, I am very sorry to hear you did not receive a quote for this with your paperwork. I will be sure to coach your advisor to make sure they are following through with providing estimate quotes with paperwork. I appreciate you bringing this to my attention so it may be addressed on our end. Take care and be well.
Aug 03, 2021 -
sue_smedberg responded
I later talked to someone in the Service Dept. and probably the reason I didn't get a dollar estimate, etc earlier was that it was a fairly complicated situation with many possible solutions (and thus many different estimates.)
So I got all the information I needed in that subsequent conversation. Not a problem.
The new facility is very impressive. Service was great
(and timely), and the team members were friendly, considerate and helpful, especially Shawn. Communication was excellent throughout.
(and timely), and the team members were friendly, considerate and helpful, especially Shawn. Communication was excellent throughout.
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by Dave H.
Aug 02, 2021 -
Luther Bloomington Acura Subaru responded
Hi Dave H. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear Shawn delivered such an exceptional service experience for you. We appreciate your business and look forward to working with you again soon. Have an excellent day.
My son brought in my car and said the service was
excellent. He said the new building is awesome and he loves the coffee machine! I’ve been getting cars and service at Bloomington Subaru for thirty
excellent. He said the new building is awesome and he loves the coffee machine! I’ve been getting cars and service at Bloomington Subaru for thirty years! Thank you!
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by CMCPARTLAN
Verified Customer
Verified Customer
Jul 08, 2021 -
Luther Bloomington Acura Subaru responded
Hi CMCPARTLAN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your son’s recent visit. Very happy to hear that he thoroughly enjoyed his experience in the new Subaru facility! We look forward to seeing you sometime in the future. Have a great day.
Nice to have a rental care, I know they fixed the
problems I can see, good estimate on time needed. I left an object in the rental and it was noticed and returned to me immediately. Thank you (I don
problems I can see, good estimate on time needed. I left an object in the rental and it was noticed and returned to me immediately. Thank you (I don't know that persons name).
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by whitmanjan
Verified Customer
Verified Customer
Jun 29, 2021 -
Luther Bloomington Acura Subaru responded
Hi whitmanjan. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Pleased to hear you had an excellent service experience from start to finish. Glad to hear our Transportation Specialist did their due diligence to ensure your belongings made its way back to you. We appreciate your patronage and look forward to working with you again soon. Have a wonderful day.
Shawn greeted us when we pulled in for an oil change and
tire rotation. He explained everything to us clearly and kept us up to date. Great guy!
tire rotation. He explained everything to us clearly and kept us up to date. Great guy!
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by Brucemcf
Jun 21, 2021 -
Luther Bloomington Acura Subaru responded
Hi Brucemcf. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Wonderful to hear that Shawn took great care to provide an excellent service experience for you. We appreciate your business and look forward to working with you again in the future. Have a great day.
Explain the report clearly.Clean and comfortable waiting
Explain the report clearly.
Clean and comfortable waiting area.
Very polite.
A a a a a a a a a a a a a a
Explain the report clearly.
Clean and comfortable waiting area.
Very polite.
A a a a a a a a a a a a a a
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by ANDY.TSAI
Verified Customer
Verified Customer
Jun 18, 2021 -
Luther Bloomington Acura Subaru responded
Hi ANDY.TSAI. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Glad to hear your service experience went to your expectations and the new Subaru facility suited your needs. We appreciate your business and look forward to working with you again soon in the near future. Have a great weekend.
I like the new building you have for your Subaru
maintenance. What I like about it is that it separates the Acura and Subaru maintenance. Great layout.
maintenance. What I like about it is that it separates the Acura and Subaru maintenance. Great layout.
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by rauolito
Verified Customer
Verified Customer
Jun 18, 2021 -
Luther Bloomington Acura Subaru responded
Hi rauolito. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that the new Subaru facility and its amenities are to your satisfaction and that the new processes are well-received by you. We appreciate your business and look forward to working with you again soon. Have a great weekend.
The service was great, I had a great experience! Shawn
was great he was very helpful and very knowledgeable. I will go back! The place was very nice and clean
was great he was very helpful and very knowledgeable. I will go back! The place was very nice and clean
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by DAVIDSINCHI7
Verified Customer
Verified Customer
Jun 18, 2021 -
Luther Bloomington Acura Subaru responded
Hi DAVIDSINCHI7. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Excellent to hear that Shawn ensured you had nothing short of an extraordinary experience while you were in. We appreciate your patronage and look forward to working with you again in the future. Have a fantastic weekend.
Courteous and friendly staff, great diagnostic equipment.
Good job with explanations. The only reason I didn't give five stars was that there was a screw-up in the ordering of the replacement tire, and the
Good job with explanations. The only reason I didn't give five stars was that there was a screw-up in the ordering of the replacement tire, and then when I went in on a Saturday to get it on they were unable to do re-alignment and I had to come back a third time. They graciously offered to pick up the car, transport it, and do it, but that was not convenient and gave me a discount on the final work. Their waiting area is great, with both in-door and out-door seating, so a visit there and waiting around is pleasant.
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by grschoener
Verified Customer
Verified Customer
Jun 04, 2021 -
Luther Bloomington Acura Subaru responded
Hi grschoener. This is Lisa Mullenberg, Service Manager, here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit. Very sorry about the oversight with the tire—it is not a common occurrence for this to happen and we have practiced our due diligence to provide additional coaching to prevent this from happening in the future. We appreciate your continued patience as we did our very best to make the situation right in your favor. Your business is very much appreciate and we hope to bring a better experience for you next time around. Have a great day.
Jun 07, 2021 -
grschoener responded
You did a good job in getting things corrected. I appreciate the prompt attention to the situation.
Excellent service. This is my first visit to the new
service center and I was really impressed with the technology and cleanliness of the waiting area.
service center and I was really impressed with the technology and cleanliness of the waiting area.
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by krstanton
Verified Customer
Verified Customer
May 27, 2021 -
Luther Bloomington Acura Subaru responded
Hi krstanton. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit in with Shawn. Wonderful to hear the entire visit went to your complete satisfaction. We appreciate your patronage and look forward to working with you again soon. Have a great day.
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