The dealer was very responsive and helpful and a pleasure
to deal with. Shawn has a great smile and worked hard to solve all issues.
to deal with. Shawn has a great smile and worked hard to solve all issues.
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by SUBARU OWNER
Verified Customer
Verified Customer
Aug 23, 2021 -
Luther Bloomington Acura Subaru responded
Hi SUBARU OWNER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear Shawn truly provided you with a memorable service experience worthy of 5-stars. We appreciate your support and look forward to working with you again soon. Have an excellent day.
Fantastic, informative service. I waited in the customer
lounge, had a beverage and was comfortable there. I was thoroughly informed of the condition of my Outback. I also have friends who come to this de
lounge, had a beverage and was comfortable there. I was thoroughly informed of the condition of my Outback. I also have friends who come to this dealership for service and are highly complimentary.
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by Jill S.
Verified Customer
Verified Customer
Aug 16, 2021 -
Luther Bloomington Acura Subaru responded
Hi Jill S. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear that you had an all-around wonderful service experience with Shawn. We appreciate the support and look forward to working with you again in the future. Have a great day.
Friendly and efficient, in and out. Shawn explained
Friendly and efficient, in and out.
Shawn explained everything throughly and very cheerful.
Shawn kept me updated and also gave me information abo
Friendly and efficient, in and out.
Shawn explained everything throughly and very cheerful.
Shawn kept me updated and also gave me information about my next service at 90,000 miles.
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by trudyeggler
Aug 16, 2021 -
Luther Bloomington Acura Subaru responded
Hi trudyeggler. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Shawn took fantastic care of you during your service and provided a thorough experience. We appreciate your support and look forward to working with you again in the future. Have a wonderful day.
Took my new Outback in to see why it erupted with
multiple warning lights for no apparent reason. Service crew took car in right away even though it was late afternoon and ran battery check and reboo
multiple warning lights for no apparent reason. Service crew took car in right away even though it was late afternoon and ran battery check and rebooted the software. No identifiable cause - just a gremlin in the system and everything functional as normal again. Personal we’re great and I felt sensitive to my problem. I’ve always had good experience with this dealer and this trip was no exception. In and out in less than an hour with no charge for checking things out.
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by jsandgren2
Verified Customer
Verified Customer
Aug 05, 2021 -
Luther Bloomington Acura Subaru responded
Hi jsandgren2. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Shawn and his team took great care to ensure your vehicle issues were taken care of in a timely manner. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.
My AC worked better before I paid it fixed. Customer
service from the greeters to the one behind the desk was excellent but very dissatisfied that what I had aid for the was NOT in working order.
service from the greeters to the one behind the desk was excellent but very dissatisfied that what I had aid for the was NOT in working order.
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by SOVRN
Verified Customer
Verified Customer
Other Employees Tagged:
Derrick Cole excellent and the man who set up the loaner
Aug 16, 2021 -
Luther Bloomington Acura Subaru responded
Good Afternoon SOVRN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We appreciate your feedback about your visit and am glad to hear this has since been resolved with Derrik Cole's team. If you are still experiencing any issues, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com . Take care and be well.
Friendly and helpful. He was able to check us in and
get everything ready for our appointment. He even helped my husband on an unrelated problem with his Subaru when he came to pick me up.
get everything ready for our appointment. He even helped my husband on an unrelated problem with his Subaru when he came to pick me up.
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by kdawnks
Verified Customer
Verified Customer
Aug 03, 2021 -
Luther Bloomington Acura Subaru responded
Hi kdawnks. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Astounded to hear that Shawn provided you both with a stellar service experience from start to finish! We appreciate your patronage and look forward to working with you again soon. Have an excellent day.
This dealership treats its customers so well and has the
highest level of customer service. Their personnel are exceptional in every way. The personnel make what can be a tense experience an absolute pleasu
highest level of customer service. Their personnel are exceptional in every way. The personnel make what can be a tense experience an absolute pleasure.
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by MARCIAMILLERLAW
Aug 03, 2021 -
Luther Bloomington Acura Subaru responded
Hi MARCIAMILLERLAW. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I’m absolutely elated to hear that you have a very high level of support for us here at Luther Bloomington Subaru. We truly make it one of our goals to ensure all of our clients feel comfortable during the entire process for their service experience. Happy that we can achieve this for you to your complete expectations! We appreciate your loyalty and look forward to working with you again in the future. Have a great day.
Took way too long for the accelerated service. Way to
cold inside. W w w w w w w W w w w w w
cold inside. W w w w w w w W w w w w w
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by DREVAD17
Verified Customer
Verified Customer
Aug 05, 2021 -
Luther Bloomington Acura Subaru responded
Hi DREVAD17. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Shawn. I sent you a response to your e-mail last week, so feel free to let me know what happened then I will do my due diligence take the necessary steps needed to further improve our current service processes.
Shawn greeted me with great professionalism. He talked
to me about doing my 30,000 check up whish I decided to do. I said he world keep me informed at intervals of the work which he did. Going over what w
to me about doing my 30,000 check up whish I decided to do. I said he world keep me informed at intervals of the work which he did. Going over what was found and how I wanted to procced I decided and the work was completed and Shawn was in a meeting and a very nice young lady finished up the transaction. Sorry I for got her name. I enjoyed my waiting time in our lovely new dealership. I am very impressed with your new building. I and my wife just order a new Crosstrek in earlier July and will be very happy to use your dealership for service on both of our Crosstrek. We worked with Maria Gutierrez on our order. She is nice person to work with. Thanks for your great SERVICE!!!!!!!!!!!! Wayne H
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by whurtig
Verified Customer
Verified Customer
Aug 03, 2021 -
Luther Bloomington Acura Subaru responded
Hi whurtig. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy that your entire service and sales experience with our mentioned staff went to your complete expectations. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.
Aug 03, 2021 -
whurtig responded
We will back for shear!!
The new service center is awesome and the lounge area is
comfortable, light, and spacious. All the staff are friendly, considerate, and professional. Great service always.
comfortable, light, and spacious. All the staff are friendly, considerate, and professional. Great service always.
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by JALBERS8001
Verified Customer
Verified Customer
Aug 02, 2021 -
Luther Bloomington Acura Subaru responded
Hi JALBERS8001. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear you had nothing short of a stellar experience when you were in for service in the new Subaru facility. We appreciate your business and look forward to working with you again soon. Have a wonderful day.