Shawn Cain
Shawn Cain at Luther Bloomington Acura Subaru

Shawn Cain | Page 10

Accelerated Service Advisor

Luther Bloomington Acura Subaru

7801 Lyndale Ave S
Minneapolis, MN 55420

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152 Reviews
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152 Reviews

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152 Reviews of Shawn Cain

August 20, 2021

Dealership Rating
Employee Rating

The dealer was very responsive and helpful and a pleasure to deal with. Shawn has a great smile and worked hard to solve all issues. More

by SUBARU OWNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Luther Bloomington Acura Subaru responded

Hi SUBARU OWNER. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Fantastic to hear Shawn truly provided you with a memorable service experience worthy of 5-stars. We appreciate your support and look forward to working with you again soon. Have an excellent day.

August 14, 2021

Dealership Rating
Employee Rating

Fantastic, informative service. I waited in the customer lounge, had a beverage and was comfortable there. I was thoroughly informed of the condition of my Outback. I also have friends who come to this de More

by Jill S.
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Luther Bloomington Acura Subaru responded

Hi Jill S. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Thrilled to hear that you had an all-around wonderful service experience with Shawn. We appreciate the support and look forward to working with you again in the future. Have a great day.

August 07, 2021

Dealership Rating
Employee Rating

Friendly and efficient, in and out. Shawn explained Friendly and efficient, in and out. Shawn explained everything throughly and very cheerful. Shawn kept me updated and also gave me information abo More

by trudyeggler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Luther Bloomington Acura Subaru responded

Hi trudyeggler. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear that Shawn took fantastic care of you during your service and provided a thorough experience. We appreciate your support and look forward to working with you again in the future. Have a wonderful day.

August 04, 2021

Dealership Rating
Employee Rating

Took my new Outback in to see why it erupted with multiple warning lights for no apparent reason. Service crew took car in right away even though it was late afternoon and ran battery check and reboo More

by jsandgren2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Luther Bloomington Acura Subaru responded

Hi jsandgren2. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Happy to hear Shawn and his team took great care to ensure your vehicle issues were taken care of in a timely manner. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

August 03, 2021

Dealership Rating
Employee Rating

My AC worked better before I paid it fixed. Customer service from the greeters to the one behind the desk was excellent but very dissatisfied that what I had aid for the was NOT in working order. More

by SOVRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Derrick Cole excellent and the man who set up the loaner

Aug 16, 2021

Luther Bloomington Acura Subaru responded

Good Afternoon SOVRN. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. We appreciate your feedback about your visit and am glad to hear this has since been resolved with Derrik Cole's team. If you are still experiencing any issues, feel free to reach out to me directly at: lisa.mullenberg@lutherauto.com . Take care and be well.

July 30, 2021

Dealership Rating
Employee Rating

Friendly and helpful. He was able to check us in and get everything ready for our appointment. He even helped my husband on an unrelated problem with his Subaru when he came to pick me up. More

by kdawnks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Luther Bloomington Acura Subaru responded

Hi kdawnks. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Astounded to hear that Shawn provided you both with a stellar service experience from start to finish! We appreciate your patronage and look forward to working with you again soon. Have an excellent day.

July 27, 2021

Dealership Rating
Employee Rating

This dealership treats its customers so well and has the highest level of customer service. Their personnel are exceptional in every way. The personnel make what can be a tense experience an absolute pleasu More

by MARCIAMILLERLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Luther Bloomington Acura Subaru responded

Hi MARCIAMILLERLAW. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. I’m absolutely elated to hear that you have a very high level of support for us here at Luther Bloomington Subaru. We truly make it one of our goals to ensure all of our clients feel comfortable during the entire process for their service experience. Happy that we can achieve this for you to your complete expectations! We appreciate your loyalty and look forward to working with you again in the future. Have a great day.

July 24, 2021

Dealership Rating
Employee Rating

Took way too long for the accelerated service. Way to cold inside. W w w w w w w W w w w w w More

by DREVAD17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 05, 2021

Luther Bloomington Acura Subaru responded

Hi DREVAD17. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review about your recent visit with Shawn. I sent you a response to your e-mail last week, so feel free to let me know what happened then I will do my due diligence take the necessary steps needed to further improve our current service processes.

July 24, 2021

Dealership Rating
Employee Rating

Shawn greeted me with great professionalism. He talked to me about doing my 30,000 check up whish I decided to do. I said he world keep me informed at intervals of the work which he did. Going over what w More

by whurtig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2021

Luther Bloomington Acura Subaru responded

Hi whurtig. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very happy that your entire service and sales experience with our mentioned staff went to your complete expectations. We appreciate your loyalty and look forward to working with you again soon. Have a wonderful day.

Aug 03, 2021

whurtig responded

We will back for shear!!

July 16, 2021

Dealership Rating
Employee Rating

The new service center is awesome and the lounge area is comfortable, light, and spacious. All the staff are friendly, considerate, and professional. Great service always. More

by JALBERS8001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

Luther Bloomington Acura Subaru responded

Hi JALBERS8001. This is Lisa Mullenberg, Service Manager here at Luther Bloomington Acura Subaru. Thank you for your review in regard to your recent visit. Very pleased to hear you had nothing short of a stellar experience when you were in for service in the new Subaru facility. We appreciate your business and look forward to working with you again soon. Have a wonderful day.

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