Shawn Cain | Page 15

I had an excellent experience with my recent service at Luther Bloomington just as I always have. Shawn was friendly and professional, and the work was done well and on time. Luther Bloomington just as I always have. Shawn was friendly and professional, and the work was done well and on time. More

by MIKE3JOHNSON Verified Customer Verified Customer

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Always friendly and courteous service. It's easy to schedule an appointment and the waiting room is very pleasant and comfortable. Nothing not to Like! schedule an appointment and the waiting room is very pleasant and comfortable. Nothing not to Like! More

by LINDAPAUL3925 Verified Customer Verified Customer

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I would recommend because service and staff appear to be efficient and friendly. However, i would appreciate if the waiting room was more COVID19 friendly. efficient and friendly. However, i would appreciate if the waiting room was more COVID19 friendly. More

by A.KOUTNIK Verified Customer Verified Customer

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Car was ready exactly when they said it would, I went for a walk on this nice day rather than wait in the customer lounge - my car was being parked exactly when I returned. a walk on this nice day rather than wait in the customer lounge - my car was being parked exactly when I returned. More

by DOUG.KIESER Verified Customer Verified Customer

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I went to get an oil change. The staff was super friendly and handled my service within an hour. They also informed me about upcoming service recommendations and advised me about how I can maximize my servic and handled my service within an hour. They also informed me about upcoming service recommendations and advised me about how I can maximize my service package warranty. More

by BRENNAGALVIN Verified Customer Verified Customer

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Everyone was very kind. Shawn did a great job of keeping me informed on my service. Got me in and out quicker than initially told me informed on my service. Got me in and out quicker than initially told More

by NNICHOLSON21 Verified Customer Verified Customer

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We had our 2017 Subaru serviced yesterday at Bloomington Subaru. They were very efficient, on time and minimized contact. The service was done as I envisioned. Subaru. They were very efficient, on time and minimized contact. The service was done as I envisioned. More

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Brought my car in (10/19/2020) for an oil change & a noise/thump in the front, when starting the car first time in the morning. They needed to keep the car overnight to try to duplicate the noise/thump noise/thump in the front, when starting the car first time in the morning. They needed to keep the car overnight to try to duplicate the noise/thump. Quickly got a loaner & was on my way. The next day they called. They'd found an oil leak, covered under the extended warranty, and needed to keep the car longer to fix it. They needed to pull the engine to fix the leak. Also, some cam (?) on the linkage (?) was loose (?) - they think that's what was making the noise. Repairs were done as soon as the parts were available. Took about 4 days AFTER the repairs were completed to get the OK from the extended warranty company. I called on Friday, 10/30 & the car was ready for pickup. They also said the noise/thump was no longer happening. I picked up the car on Saturday, 10/31/2020. Got home & parked it until Monday, 11/2. I went to start it on 11/2 & still have the noise/thump in the front. Every time since then, upon starting it first thing in the morning, I have the noise/thump. Have not called them yet, as I have been too busy to bring it back in - Maybe I'll have some time tomorrow. I didn't mind them having the car for an extended period of time, but I wish they'd have called/texted updates more frequently, instead of me having to call them. I also wish they'd have actually fixed the noise/thump. If I bring it in again for the noise/thump, I suppose I'll have to pay for diagnostics again. As I'm getting close to the end of my extended warranty, I'd like the noise/thump explained. They said it's probably a cold car & the oil is not circulating, but it didn't do it last winter. More

by bubbles53 Verified Customer Verified Customer

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Customer service was great but it took over 2 hours to put a new tire on the car. It also cost almost $200. Shawn was great and waiting area was clean and comfortable. put a new tire on the car. It also cost almost $200. Shawn was great and waiting area was clean and comfortable. More

by lchecky Verified Customer Verified Customer

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I went in for an oil change and to get my tires checked. Shawn came back with an estimate on the tires and other items that needed replacing. Everything was expected and reasonable. Shawn came back with an estimate on the tires and other items that needed replacing. Everything was expected and reasonable. More

by ksteige Verified Customer Verified Customer

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