Shawn Casey

In March, I visited Casey BMW to trade in my 2018 330i for a used X3. However, I discovered that my car had been in an accident, and its value was only $5,000, while I paid $27,000 for it. The way I was t for a used X3. However, I discovered that my car had been in an accident, and its value was only $5,000, while I paid $27,000 for it. The way I was treated was unacceptable, and the staff's behavior was completely unethical. The General Manager tried to gaslight me into believing that what he was saying was correct. I lost the car I wanted and went through a lot of embarrassing and stressful moments, along with the mistreatment of the staff, especially the General Manager. After several weeks of battling with Casey, they changed the Carfax to state that my car was not in an accident and admitted that they replaced the bumper, which wasn't a big deal due to their cost to fix. However, they still haven't come clean about why they had to replace the bumper. In March, the General Manager called me to ask if I would give them another chance, saying that Art Casey was getting me an X3 similar to the one they had created me to lose. However, it has been almost a month, and I haven't received any response or call back. My car now has three Carfaxes. When we compare them, it is clear that Casey removed the accident from the Carfax when I purchased it. It is unacceptable that they have the power to change a Carfax so conveniently. I urge anyone thinking of buying from Casey or trading with them to make sure they have all the information. Obtain a Carfax on your car before you go in, and when buying, get your own Carfax. Don't let Casey BMW take advantage of you like they did to me. More

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Overall a great experience everyone was very friendly and kind the only bad side was not knowing how much ev cars extended warranty was until I’m already signing papers kind the only bad side was not knowing how much ev cars extended warranty was until I’m already signing papers More

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Awesome service. Joe Hargraves sales. Lloyd Howell And Dennis Grant Sales Managers made the entire experience easy and fun. Highly recommended. Joe Hargraves sales. Lloyd Howell And Dennis Grant Sales Managers made the entire experience easy and fun. Highly recommended. More

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We purchased a new 2024 X3. Our Client Advisor was Mr. Joe Hargraves. The car came in ahead of schedule and delivery went smoothly. This was our third BMW purchase at Casey, an Our Client Advisor was Mr. Joe Hargraves. The car came in ahead of schedule and delivery went smoothly. This was our third BMW purchase at Casey, and we have been very pleased with the buying experience and service. You are treated like family, and I would recommend Casey to anyone. More

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Demetrius was a phenomenal sales person to work with. The sales managers were awesome the finance manager was super cool. Amanda the product ambassador was super helpful and informative on anything you c The sales managers were awesome the finance manager was super cool. Amanda the product ambassador was super helpful and informative on anything you could ever imagine your car being able to do. Was such a pleasure to buy a vehicle from start to finish from casey bmw. I would recommend anyone to give these guys a chance to earn your business. More

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So impressed with them I can’t ever imagine going anywhere else. Looking forward to having them maintain our new X1. Have great confidence in their ability to excel in that aspect of our ownership al anywhere else. Looking forward to having them maintain our new X1. Have great confidence in their ability to excel in that aspect of our ownership also. More

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They did a great job. Lloyd Howell got back with a better price. Danisha met me at the door. Very nice young lady. Worked on price that I felt was fair. Lloyd gave me that fair deal with Danisha and rest was price. Danisha met me at the door. Very nice young lady. Worked on price that I felt was fair. Lloyd gave me that fair deal with Danisha and rest was just the normal paperwork. Love the x3. Thanks for an enjoyable experience. More

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I am in my 70s and have to say this was the easiest car purchase I have ever made. Thanks to Shawn, Jon, David, Dennis and Lloyd. purchase I have ever made. Thanks to Shawn, Jon, David, Dennis and Lloyd. More

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My review is well overdue, since I purchased the vehicle in November 2018. I arrived at Casey BMW and was not expecting to purchase a vehicle. Although I'd never considered to purchase a BMW. I purchased on in November 2018. I arrived at Casey BMW and was not expecting to purchase a vehicle. Although I'd never considered to purchase a BMW. I purchased one, a 2018 BMW. Mr. Joe Hargraves took the time to explain the available options to me. Not once was he pushy. I purchased a good used vehicle which was affordable for my budget. Mr. Joe was administratively efficient and knowledgeable of the vehicle. He even took the time to ensure I knew how to operate the bells and whistles, the BMW was a total upgrade. I felt very much appreciated as a customer and was completely satisfied compared to the other four (4) car dealerships I'd previously visited between the Hampton Roads Area and Alexandria, VA. There were no sales gimmicks or lies. Just great accommodating service and professionalism from start to finish. I'd highly recommend Mr. Joe Hargraves' expertise to anyone in the car buying market. Casey BMW is the dealership to go to. Definitely an "A++++ in my book." More

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Great car buying experience Jon Garcia was a pleasure to work with. Even though we purchase a Lexus from a BMW dealer, Jon was quite knowledgeable with the vehicle we were purch Jon Garcia was a pleasure to work with. Even though we purchase a Lexus from a BMW dealer, Jon was quite knowledgeable with the vehicle we were purchasing. I would highly recommend Jon for anyone shopping for a vehicle at Casey BMW. I am looking forward to a continued relationship with Casey BMW, when we make our return trips in for service. More

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