Shawn Cordell | Page 4

Received Excellent Pre-owned Sales and Service I have purchased two vehicles from the pre-owned department at Capital Toyota in the past two years. Chandler was the sales person on both vehicles. T I have purchased two vehicles from the pre-owned department at Capital Toyota in the past two years. Chandler was the sales person on both vehicles. The first was a Sequoia Platinum and the most recent a Lexus GX460. Chandler worked closely with Shawn, the Sales Manager. I felt that I was treated as a valued customer and both were very professional. They both came through with all the commitments they made. All of the sales transfers and documents were handled timely and professionally. I have rarely used a dealer for service. However, I decided to use the pre-owned service department for my Sequoia. I have been extremely pleased with the service that Donnie Thacker and his team has provided. I even had to call Donnie once when I was out of town and he gave me excellent service advice. As you can see I have been very pleased with the sales and service that I have received at the pre-owned department at Capital Toyota of Chattanooga. More

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Ms. Jones was super AWESOME!!! She goes the extra mile to get the deal done. Her and the finance guy Shawn are perfect examples of how car sales persons should be!!!!! 10x thumbs up get the deal done. Her and the finance guy Shawn are perfect examples of how car sales persons should be!!!!! 10x thumbs up More

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Reta is AWESOME Reta Maynor is absolutely awesome. She went totally out of her way to help us get a new truck. I would recommend anyone to go see her if they are loo Reta Maynor is absolutely awesome. She went totally out of her way to help us get a new truck. I would recommend anyone to go see her if they are looking to buy a vehicle. RETA ROCKS!!?? More

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All smiles Marquita was very helpful and friendly. She made the car buying experience very pleasant. I would recommend Capital Toyota and Marquita at the used ca Marquita was very helpful and friendly. She made the car buying experience very pleasant. I would recommend Capital Toyota and Marquita at the used car showroom. More

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Honest and Great Staff - Willing to Negotiate Great experience at Capital Toyota. Phenomenal! Last purchase was with Marietta Toyota, (Georgia) which was awful. In the interest of being com Great experience at Capital Toyota. Phenomenal! Last purchase was with Marietta Toyota, (Georgia) which was awful. In the interest of being completely transparent, we came in very aggressive with our negotiation, on both our old trade vehicle, and the new purchase. Our interest was in making the best deal we could, in a tough sales month. Many dealers are offended, and often feel lowballed, but that is the name of the game. Unfortunately, it is a tough pill to swallow, for a lot of sales folks. Will was our salesman, and was very honest, kind, and well spoken. He went out of his way, to work with us, and handled the negotiation like a champ. Shawn was our sales supervisor, and again was very courteous, kind, and really did his best, to fairly negotiate with us. (We definitely made it tough. *wink*) Lastly, Ed Emmerson was great to work with on the back end. He was honest (Which I can definitively say, is not necessarily the case with finance managers at all companies.) and actually did his best, to find us the lowest interest loan he could, on a used car. (1.99%) In summary, our experience with Capital Toyota was pleasant, productive, respectful, and absolutely worth doing again. (Sorry guys! We _will_ be coming back! *laugh*) C & G (Proud new 4 Runner owners) More

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