Shawn Gormley | Page 5

I have bought many vehicles, and this dealership is by far the easiest to deal with. Everyone that we came into contact with always had a smile on their face. far the easiest to deal with. Everyone that we came into contact with always had a smile on their face. More

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Great sales acumen and support from Shawn Gormley. He delivered and communicated and I bought the vehicle because of him, even knowing I was paying about $1000 more than I needed to. He found a truck tha delivered and communicated and I bought the vehicle because of him, even knowing I was paying about $1000 more than I needed to. He found a truck that no other dealer in the state was able to secure for me. All that great work by Shawn was punctuated by a vehicle delivery that was amateurish and unprofessionally weak. The problems we had were: 1) did not provide a second set of keys and could not find them 2) the bed of the truck was dirty with dust and water stains 3) I have never picked up a new car without someone providing a quick tutorial on everything in the car before I drove off the lot 4) My son and I were required to sit in a small office with the finance person, a closed small space and he spoke to us for 15 minutes trying to sell us without his mask over his nose 5) The pick up process took 2 full hours, longer than and of the dozen or so new cars I bought in my adult life. The entire dealership looked frenzied and unprepared to handle customers that are spending tens of thousands of dollars that day and who represent future service business. A very disappointing end to the purchase process that went super well while we were dealing directly with Shawn. More

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The service rep Leo G.)was knowledgeable, friendly, and courteous. He provide me with prompt and excellent service. He Kept me updated on my vehicles status. courteous. He provide me with prompt and excellent service. He Kept me updated on my vehicles status. More

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Shawn is great. Very responsive, very professional. He helped my wife and me with new leases and we're extremely happy. We like working with Acton Toyota and will continue doing business with the dealers helped my wife and me with new leases and we're extremely happy. We like working with Acton Toyota and will continue doing business with the dealership. More

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My wife and I recently purchased another Toyota from Acton Toyota of Littleton. Acton Toyota became my family's dealer of choice some time ago because the team at Acton Toyota makes car buying and servi Acton Toyota of Littleton. Acton Toyota became my family's dealer of choice some time ago because the team at Acton Toyota makes car buying and servicing easy and comfortable. We have worked with Shawn Gormley a long time. We feel Shawn has a high and reliable benchmark for customer satisfaction. We also want to mention Tom Downing and Keith Mobley. When it came time to deliver the car Tom Downing made sure all of the technology was revealed and demonstrated so that we could confidently operate our new car. Keith made sure of our understanding of the financial details, paperwork and process. These three folks are knowledgeable, professional, polite and helpful. As long time repeat customers we very much look forward to working with Shawn, Tom, and Keith again. More

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Shawn assisted me with my Factory order of a Toyota V6 Camry with the upmost Honesty, Clarity and Responsiveness. There was straightforward information from the placement of the order to time of the D Camry with the upmost Honesty, Clarity and Responsiveness. There was straightforward information from the placement of the order to time of the Delivery. Simply put , he cares about the customer and the integrity of the Business. Been a Toyota fan for 22 years; first time with Acton Toyota; I will definitely recommend Shawn and his Team to Family and Friends and whomever I will send to this Dealership for a seamless purchase. If you have not done business with them, please give them a shout. More

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Shawn does everything in his power to meet your goals. We very nearly leased from another dealer but he made us an offer we couldn't refuse! We kept it in the family for at least 3 more years and couldn't be very nearly leased from another dealer but he made us an offer we couldn't refuse! We kept it in the family for at least 3 more years and couldn't be happier. Shawn and team (Tom, that's you!) always take great care of us. I highly recommend them and this dealer, More

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Shawn is the salesman we have ever dealt with no B.S. we have bought an leased 5 vehicles with Shawn best price up front no wasting time had a problem with one of the cars an Shawn an Acton Toyota took care have bought an leased 5 vehicles with Shawn best price up front no wasting time had a problem with one of the cars an Shawn an Acton Toyota took care of it with in 1 hr with a fix to the problem Thanks Greta F More

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Some of the sales personnel need to have a greater sense of urgency and communication. When you spend $51K you expect more timely responses and responsible answers. of urgency and communication. When you spend $51K you expect more timely responses and responsible answers. More

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Shawn is brilliant ! I was impressed how this was dealt and made my purchase experience so phenomenal ! My queries were answered timely and I am so happy with Scott! and made my purchase experience so phenomenal ! My queries were answered timely and I am so happy with Scott! More

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