Shawn Hillegass | Page 7

Employees in Service Dept are outstanding I regularly have my Explorer serviced at Jannell. The one time I needed to come back for a recurring problem, they were very thorough in determining t I regularly have my Explorer serviced at Jannell. The one time I needed to come back for a recurring problem, they were very thorough in determining the issue and worked hard to fix it. I was very pleased! More

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Purchasing my New Ford Focus! Always an amazing experience !! I Love Jannell Ford and recommend it to everyone looking for a new car!! An amazing service department as well! Always Always an amazing experience !! I Love Jannell Ford and recommend it to everyone looking for a new car!! An amazing service department as well! Always a pleasure!! More

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Always done right the first time Friendly, knowledgeable and all ways get the job done right the first time. I have all my service done here and have never had anything but a great ex Friendly, knowledgeable and all ways get the job done right the first time. I have all my service done here and have never had anything but a great experience. More

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peace of mind we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to my sons wedding in philly, and the back brakes seized, another $600, on the way home we heard noises coming from the rear, we didn't tell the grandkids, so papa and I white knuckled it home the 300+miles home, all the way home scared that something else was going to happened and we would end up dead,,, colonial ford told me it was a preown certified ford car, had a 30 day warranty, and gave me a sticker,it wasn't until talked to dell at colonial ford that I realized that I was a sucker,,,this is the dealership they warn u about, dell was no help, actually insulted, bullied and hung up on me when I called him on sat 6/27 from philly, on the way home I am trying to figure how the heck am I going to solve this mess, well I chose to take that lemon of a car to jannell ford in hanover, so glad I did,,,i asked shawn in the service dept for a diagnostic on the lemon, and lo and behold,,,,2 inner tie rods end were inservicable and the rear differential was leaking beyond limits, I couldn't believe it, we could have had an accident at any second from the moment of purchase, what ifs just kept going on and on in my head, I had made a $20,000 mistake at colonial,,,so, now, I want options, I want out of this lemon and away from anything to do with colonial ford,,,so now I am in jacks hands, what a difference,,,then eddie came into the picture and then joanne, I am now thinking,,,is this team of professionals really working this hard for me,,,YES THEY ARE,,finally I felt safe and secure,,,and in a real preown ford certified car, that had paperwork to prove it, a real warranty not 30days, from shawn in service, to jack and eddie in sales and then joanne in finance,,what an dfference,,,papa and I where treated with respect, this is where we should have gone in the first place,,,and the next time we purchase a car this is the dealership to go to, they are honest and respectful. from stem to stern a real professional dealership where the customers concerns and safety do come first, my car pymt is a bit higher but I could not put a price on peace of mind when safety of ourselves and grandkids are in the car, don't make my mistake, don't white knuckle your driving experience ,,don't go anywhere else,,,go to jannells, they will take good care of you,,, More

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Great service and value, they have won my future business. I just purchased a Ford Fusion from Jannell Ford. The experience was fantastic. Kam Gales my salesperson was very responsive to my requests. The valu I just purchased a Ford Fusion from Jannell Ford. The experience was fantastic. Kam Gales my salesperson was very responsive to my requests. The value doesn't end with the sale. Their service department is top notch. My experiences with Jannell have been very positive and I will continue that relationship by doing all my future maintenance through their service department. More

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New Truck Purchase Just bought 2015 F250 and received a great deal. Gave me far more than I expected on my trade in (F150). Dealing with Jannell was easy and no hassle. Just bought 2015 F250 and received a great deal. Gave me far more than I expected on my trade in (F150). Dealing with Jannell was easy and no hassle. Staff was very friendly and helpful. The kind of deal offered (they did the same with my F150) was a no brainer and I jumped at the offer given me. Very much worth buying a car/truck from them. Additionally, they had some great rebates and perks which not only brought the price down but gave me piece of mind in purchasing my truck from them. More

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Love them! This is a great dealership- always helpful- I purchased my escape from john - he's terrific ! And the service gang is always helpful!! I wouldn't he This is a great dealership- always helpful- I purchased my escape from john - he's terrific ! And the service gang is always helpful!! I wouldn't hesitate to refer anyone to them ! More

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Excellent This place is fantastic. They do great work, on-time with no surprises. I bought a 2014 F350 from them and couldn't be happier with the truck or the s This place is fantastic. They do great work, on-time with no surprises. I bought a 2014 F350 from them and couldn't be happier with the truck or the service. I spend a fair amount of time off road in Maine, most people I run into are very impressed the truck. I have several friends with trucks who are also very impressed. I am a very happy customer and highly recommend Janell. More

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Great follow up I had brought my 2008 F-150 in for 75,000 mile check and during this the technician found come problems with the steering rack and front end struts. I had brought my 2008 F-150 in for 75,000 mile check and during this the technician found come problems with the steering rack and front end struts. I OK'd the repairs but had forgotten to tell them about my Easy Care extension warranty. After the repairs were completed I told the Service Advisor, Shawn Hillegass, about this warranty and he followed up with Easy Care to get this taken care of. Many thanks Shawn. Saved me some money and was very helpful throughout. I have always had good service from Jannell Ford and this was another confirmation of what a great service center Jannell is. More

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EXCELLENCE Stopped in for an oil change at 35,000 miles. Were on time and also validated any outstanding MFG Recalls; found one and found time to complete it wi Stopped in for an oil change at 35,000 miles. Were on time and also validated any outstanding MFG Recalls; found one and found time to complete it within a reasonable time/experience. More

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