Shawn Hirsch

I greatly appreciated that the dealership did not call, text, and email me constantly. I wanted to drive several cars to see which was the best one for me and Brandon and team let that happen. text, and email me constantly. I wanted to drive several cars to see which was the best one for me and Brandon and team let that happen. More

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Really positive experience. I came in on a whim to see how a Subaru might compare to a couple other brands that I’m more familiar with that also provide reliable 4wd/awd vehicle I came in on a whim to see how a Subaru might compare to a couple other brands that I’m more familiar with that also provide reliable 4wd/awd vehicles. Wound up leaving with a Subaru as I loved the car immediately during the drive and the team was easy and convivial to work with. The dealership experience was unlike any other I’ve had. Super friendly, very relaxed. There are other places where you feel like you need to be en guarde as the process can feel extractive or adversarial. There were no attempts to manufacture urgency, and they made sure to find answers when I asked technical questions about the car. I never felt rushed during the test drive or in my personal examination of the car. Ali was very helpful in walking us through the process. The F&I department was also not the typical high pressure trapped-in-an-office set up, Shawn was very responsive and even researched options for my unique travel situation. I came by the dealership because I was looking for a specific combination of features that Subaru cars happen to offer. I’m happy I did - thanks to this car and the sales experience, I think my wife and I are converted to being Subaru people now! (Also really appreciate the follow up check-ins after the purchase.) More

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After previous experiences I had with other dealerships, I came into this purchase determined to not get taken advantage of by some salesman. After all was said and done Brand changed my perspective on the I came into this purchase determined to not get taken advantage of by some salesman. After all was said and done Brand changed my perspective on the car buying experience. He was willing to work with me over the phone, figure out details, and have everything set up for me when I got there from out of state. When I officially met him in person he was kind, courteous, and outgoing (more than just someone trying to make a sale). The other members that I spoke to during the process were also great and caring, so shout out to Herb Gordon Subaru and Brandon Le! More

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No games. No time wasted. From the very beginning, Brandon said “I want to earn your business, and make this the best experience.” He is true to his word. Bran No time wasted. From the very beginning, Brandon said “I want to earn your business, and make this the best experience.” He is true to his word. Brandon made sure to get me every discount I was qualified for. And I got top dollar for my trade. After visiting two other dealers, no one else came close to the great deal I got at Herb Gordon Subaru. Brandon will exceed your expectations. Give him a shot. You will be pleasantly surprised. More

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This dealership is very comfortable, clean, has a highly professional and personable staff that is efficient, knowledgeable and a pleasure to deal with. professional and personable staff that is efficient, knowledgeable and a pleasure to deal with. More

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Amazing Experience. Just enough touch points to keep us interested and informed without pressurizing us for a sale. Muhammad is very knowledgeable and enthusiastic a Just enough touch points to keep us interested and informed without pressurizing us for a sale. Muhammad is very knowledgeable and enthusiastic about the products giving us interesting titbit information which we did not receive from any one else. And he did not shirk away from showing us as many cars as we wanted to check out… with a smile on his face. We were debating endlessly whether to buy this car or some other brand… Muhammad’s service helped us stop the debate and make the decision. More

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I cannot recommend Herb Gordon enough. Between friends and family, we’ve purchased 5 vehicles from Herb Gordon, and they’ve taken care of us every time. They work tirelessly to provide exc Between friends and family, we’ve purchased 5 vehicles from Herb Gordon, and they’ve taken care of us every time. They work tirelessly to provide excellent service and their hospitality is sincere. Also, they make sure to take care of return customers. Shoutout to Brandon, who sold me both my first car and my most recent car; he made sure the process was smooth from start to finish both times, and went so far as to check in multiple times, even after closing the deals. Professional, courteous, and wonderful to work with — Brandon and the team at Herb Gordon are the quintessence of superb service. More

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Debbie Colt – Professional, Knowledgeable and Patient! This was our third Subaru, but we had lots of questions. She listened to our wants and needs and located the vehicle that was “just right.” Debbi This was our third Subaru, but we had lots of questions. She listened to our wants and needs and located the vehicle that was “just right.” Debbie is a wealth of information and has working knowledge of all Subaru models and years. She patiently listened to our long list of operational questions and taught us how to get the most out of a 2023 Crosstrek. You are a Six-star asset! Thank you. Thank you. Thank you! Lloyd & Joan More

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First of all, if I could give 10 stars, I would. I have been bringing my older Subaru Forester to Herb Gordon for service the last 5 years or so. 100% satisfied, and knew that when it was time to I have been bringing my older Subaru Forester to Herb Gordon for service the last 5 years or so. 100% satisfied, and knew that when it was time to buy a new one, I would come here instead of the previous dealer where I bought my Forester. July 4th I made an appointment to meet with Mo (Muhammed Zeidan) to test drive a 2025 Forester, Outback, and Crosstrek. All were fabulous, and I opted for the Crosstrek. Mo was very helpful, knowledgeable, and a real pleasure to work with. My choice of color wasn't in stock, but there was one at another dealership - Mo arranged for it to be transferred to Silver Spring the next morning. July 5th I arrived to make my final approval, arranged financing, and drive off with my wonderful new car. Shawn in Finance was great to work with. I appreciated his thoroughness and he was very cordial. At no time did I feel pressured or taken advantage of. All my questions were answered. All my concerns were addressed with care and kindness. This is by far the best car-buying experience of my very long life. I've already mentioned that I am familiar with their service department, and will continue to enjoy the best care for my new car. From start to finish, everything about this transaction was a very satisfying experience. More

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I recently had the pleasure of working with the team at HERB GORDON SUBARU while buying my first car, and I couldn’t be happier with the experience. The associates were incredibly knowledgeable and patient HERB GORDON SUBARU while buying my first car, and I couldn’t be happier with the experience. The associates were incredibly knowledgeable and patient, guiding me through every step of the process. They took the time to listen to my needs and found the perfect vehicle for me. Their friendly attitude and genuine desire to help made the entire experience enjoyable and stress-free. I highly recommend Muhammed Zeidan to anyone looking for great service and support while purchasing a car! More

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