Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 8

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
331 Reviews
4.9

331 Reviews

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331 Reviews of Shawn Hooe

October 22, 2025

Dealership Rating
Employee Rating

James Wood Motors is the dealership I have trusted for over 30 years. The sales staff is not high pressure. But, its service department is what has kept me coming back because of the respect for me as a More

by janfrancis51
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morris, Paul Johnson, Bryan Stanley, Nick Torres , Chris Filline (the younger one) and Dane Shelton.

Oct 22, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Jan! I am thrilled to hear that you have trusted James Wood Chevrolet Buick GMC Decatur for over 30 years. Our sales team is dedicated to providing a no-pressure experience, and we take great pride in our service department and the respect we show to all our valued customers. We look forward to continuing to serve you for many more years to come! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

October 21, 2025

Dealership Rating
Employee Rating

James wood motors has the best service department in the metroplex. I have been purchasing cars from them for about 30 years. The service techs, cashiers, and mechanics are top notch. Wouldn’t trade with More

by BAILEY7077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley, Dason Howard, Krystal Gipson , Crysta, Shawn, Brian, Crystal, all of the mechanics too are fabulous!

Oct 22, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Bailey! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur over the past 30 years. It’s wonderful to hear that you’ve had such positive experiences with our service department. We’re proud of our team and their commitment to providing top-notch service. We look forward to continuing to serve you in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

October 09, 2025

Dealership Rating
Employee Rating

Shawn, my service advisor was extremely helpful as usual. Dealership was busy but he was able to find a way to get me in and the work was done in a timely manner More

by JGIBB1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I am thrilled to hear that Shawn was able to assist you effectively, even during a busy time. At James Wood Chevrolet Buick GMC Decatur, we strive to provide timely service and appreciate your recognition of our efforts. We look forward to seeing you again for your future needs! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

October 06, 2025

Dealership Rating
Employee Rating

From their easy on line scheduling to their fast and friendly service. Great experience as always. More

by ledelman7744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic feedback! I'm glad to hear that our easy online scheduling and fast, friendly service made your experience at James Wood Chevrolet Buick GMC Decatur a great one. We truly value your support and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

October 04, 2025

Dealership Rating
Employee Rating

The folks here have taken care of me for 40 years my wife and I have bought several new and used vehicles over that time. As a matter of fact, both of our grandsons have bought pickups within the last year f More

by RDHITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your loyalty over the past 40 years and am thrilled to hear that you and your family have had such positive experiences at James Wood Chevrolet Buick GMC Decatur. It's fantastic to know that our Service Department has consistently met your expectations. We look forward to serving you and your family for many more years to come! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

October 02, 2025

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Employee Rating

my service writer Shawn was able to get my 2024 Sierra pick up truck in for the test regarding a propulsion problem with the engine. The test was done quickly and the results were all is good with that en More

by DOD.LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Dod! I am thrilled to hear that Shawn was able to assist you with your 2024 Sierra pickup truck and that the propulsion test went smoothly. It's great to know you are satisfied with our service department at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

October 02, 2025

Dealership Rating
Employee Rating

Shawn was professional and courteous throughout the service process of our truck. He kept us well informed during the service time. More

by kw3family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the wonderful review! I am thrilled to hear that Shawn provided you with professional and courteous service during your truck's visit at James Wood Chevrolet Buick GMC Decatur. We appreciate your feedback and look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

September 27, 2025

Dealership Rating
Employee Rating

the people I have interacted with at James Wood Motors have been professional, courteous, and efficient whether this be sales, service, or administrative. I would encourage others to experience the James More

by j.a.lynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocco Rotundo

Sep 28, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your kind words about the professionalism, courtesy, and efficiency of our team at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that you had a positive experience across sales, service, and administration. We look forward to welcoming you back and appreciate you encouraging others to experience the James Wood difference! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

September 23, 2025

Dealership Rating
Employee Rating

Your labor and materials are way out of hand. Alignment was over $360. For shocks, rear brakes, and brake booster the price was over $3000. There are many other businesses that do the same qua More

by BEARCLAWMONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 25, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I understand your concerns regarding the pricing and the approval process for service work at James Wood Chevrolet Buick GMC Decatur. Your feedback is invaluable, and we appreciate your loyalty over the years. We strive to provide high-quality service, and it seems we did not meet your expectations this time. I encourage you to reach out to me directly so I can address your concerns further. Your thoughts will help us improve our processes and ensure we offer the best value to our customers. Thank you again for your insights. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

September 21, 2025

Dealership Rating
Employee Rating

Very comfortable atmosphere to purchase to purchase new vehicle. From salesmen to finance seemless operation More

by MAKECHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you found the atmosphere at James Wood Chevrolet Buick GMC Decatur comfortable and that our team made your vehicle purchase a seamless experience. We appreciate your kind words and hope to assist you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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