Shawn Isom

took my car for a Oil Change, Service Technician broke the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will n the Clip for my Hood Support Arm, didn't tell me and called it good. I've called the dealership three times and haven't heard back. I will not ever use their service and recommend you avoid it as well ever More

Helpful 0

Report | Print

Absolutely. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. ... Do not do business with these people. They are rude, condescending and they will not listen to the experience I had with their service department. They told me that because I was upset with the way they handled the service and the horrendous charge they gave me on a warrantied vehicle, they do not want me as a customer. You have to bend over and take it from them, then you can be welcomed in to be a customer. More

Helpful 1

Report | Print

In Sept of 2021, I purchased a used Nissan Xterra from Tim Dahle. I had shopped for this car for a while. I even flew from Denver to make the purchase and drive the car home. I should mention that I have Tim Dahle. I had shopped for this car for a while. I even flew from Denver to make the purchase and drive the car home. I should mention that I have put less than 10,000 miles on the car since I purchased it. Everything was fine for the first year. Then I realized it was time to replace the shocks and tires. I got new tires - good ones. Then I took it to get the shocks replaced and was told there was too much rust on the undercarriage to mount new shocks. The advice of the mechanic was to trade in the car. I had the car checked by two other shops. Most recently, the Goodyear shop said there was 'significant' and 'substantial' rust on the undercarriage and they won't touch it. They confirmed that there was waaaayyy more rust than I could have possibly accumulated in two years, especially in Colorado. The car was originally sold in Ontario, Canada. My complaint is that Tim Dahle Nissan had to have known that there was a gross amount of rust damage on this car. They even charged me for a detailed safety inspection, but they wouldn't give me the report. They never should have sold the car. I would venture to say that it should have been totalled out. All I can do now is try to trade it in, and hope the bad car karma doesn't follow me too long! More

Helpful 0

Report | Print

I am utterly appalled by the service I received at Tim Dahle Nissan. They managed to damage my vehicle during what should have been a routine service, and instead of owning up to their mistake, they refus Dahle Nissan. They managed to damage my vehicle during what should have been a routine service, and instead of owning up to their mistake, they refused to make the necessary repairs. Worse still, they resorted to dishonest tactics in an attempt to evade responsibility. Their lack of integrity and blatant disregard for customer service is shocking, to say the least. It's clear that their priority is to protect their bottom line, not their customers. I strongly advise against entrusting your vehicle to Tim Dahle Nissan. Their shady practices and lack of accountability are a clear indication of their unprofessionalism. It's an absolute disgrace to the Nissan brand, and a disservice to all customers seeking reliable and honest service. More

Helpful 3

Report | Print

I would give 0 stars if possible. I would avoid this dealership if you can, especially if you need any kind of service on your vehicle. This has been a particularly poor experience fo I would avoid this dealership if you can, especially if you need any kind of service on your vehicle. This has been a particularly poor experience for our family. I bought a brand new Platinum Pathfinder and got the warranty package to ensure I would be taken care of at any dealership. Basically the car already has issues and it’s not even over 15k miles. There were 3 issues (gas pump, sensor issue, and a broken clip on the dashboard) Here are just some of the issues I ran into working with this team: -The service manager gave me pushback on getting me a rental even though it’s clearly in the service level I paid for. He was really rude and spoke without actually even having all the details. -The service manager gave me a hard time for “going over his head” to get help on above rental and told me I didn’t need to do that. At this point it was very clear to me he has absolutely zero clue on how to actually speak to other humans and should not be in a customer facing role, at all. He needs a lot of training and it doesn't seem like they have any infrastructure in place for that. -The gas pump on my brand new car was bad and on back order. When I finally was able to get a clear answer on a rental, I had the rental for weeks which was fine. I understood it was on backorder. I was instructed to have the car back to the dealer the day the gas pump came in. The service manager notified me an hour before close when I was 4 hours out of town via text that my car had been fixed and was ready. When I tried to call and notify him I was out of town and wouldn’t be able to get the rental back due to the short notice on his end he became incredibly defensive and told me he figured I’d just be happy that the car was running again, and then belittled my concern about his late notice on the car being fixed, he was incredibly condescending and sarcastically “assured” me that I wouldn’t be charged for the extra days on the rental -When we got there to pick up my car (they had my car for over 3 weeks), they had ONLY fixed the gas pump, not the sensor or the clip. When questioned, the service manager said “Well we did get it running” he did apologize about the other issues, but didn’t offer for us to keep our rental or anything. It felt like I was dealing with a lost person who was just staring at me and my husband. He offered no explanation and refused to get someone to help us who actually knew what was going on with our car. -Since we’d already returned the rental, the service manager said we could bring it back that week and they’d promise to fix day of, we dropped it off on a Thursday and by Monday it was still not fixed. We didn’t have a car because we’d returned the rental and there was no help from the service team to get us another rental due to their mess up. -The Service manager was rude multiple times, he genuinely seemed to lack any training or understanding on what he to do, or even how to speak to customers, and he even mocked my husband this morning when my husband said we were taking the car back so we could bring it elsewhere he said “well I’m not holding your car hostage or anything” with literally zero acknowledgement of the many issues we’ve had with them. -I remember at one point, he was so rude to me, I basically just stopped talking because I honestly felt stupid for trying to express my concerns. -The “loyalty” manager asked if I wanted to leave feedback and I tried to call her, she never called me back. -One time we went in and it just seemed like no one ever knows what’s going on, they couldn’t find our keys, there was just a general “confusion” across the entire team. All in all, this was a terrible experience and I absolutely regret spending the amount of money I did on a new Pathfinder. I will never purchase a Nissan again, and I certainly More

Helpful 2

Report | Print

Typical trying to get me to come in for a high pressure sale wouldn’t even talk about my trade and I specifically said in my inquiry don’t bother me unless your willing to meet the payoff price! sale wouldn’t even talk about my trade and I specifically said in my inquiry don’t bother me unless your willing to meet the payoff price! More

Helpful 0

Report | Print

Have had the worry free maintenance that is supposed to cover tire rotation, oil and filters. The last 3 times I have taken my car in they haven't done the tire rotation. I have had other issues with my ca cover tire rotation, oil and filters. The last 3 times I have taken my car in they haven't done the tire rotation. I have had other issues with my car and have spoken to them about it, all they want to do is charge me over $1000 to fix so called other issues. I will NEVER go back there. They over charge and don't deliver. More

Helpful 1

Report | Print

Seth was great and helpful! Great F&I team as well! Highly recommended on shopping here Great F&I team as well! Highly recommended on shopping here More

Helpful 0

Report | Print

They sold us a vehicle that had a known recall that hadn't been fixed. Unfortunately, we signed a waiver under the impression it would be in regard to future recalls. The day we purchased the vehicle hadn't been fixed. Unfortunately, we signed a waiver under the impression it would be in regard to future recalls. The day we purchased the vehicle we had come to the out-the-door price and when asked about financing we said we would be paying cash. The sales rep explained the prices quoted was contingent on financing and cash would bump up the price by $2,000. What? Too many other issues to go over. Suffice it to say the "Forever Warranty" is just a marketing ploy. I was told by their marketing director, Travis Murdock, that we bought the vehicle as is. He also implied that because we have given bad reviews he doesn't feel like doing anything. They got over on us. We were too trusting and should have known better. This was the 3rd and final Nissan we will ever purchase from Tim Dahle. More

Helpful 2

Report | Print

I've been a customer since purchasing my new Xterra back in 2000. Since that time, I've purchased 6 other vehicles and have referred several family members and friends who have also purchased vehicles. Ther in 2000. Since that time, I've purchased 6 other vehicles and have referred several family members and friends who have also purchased vehicles. There is not another dealership who I would rather do business with than Tim Dahle, I've always been treated like family. Thank you. More

Helpful 0

Report | Print