Shawn Jordan | Page 3

Overall experience was not a good one. I will not be taking my vehicle to this dealership again. I will go out of my way to take my Subaru to Camelback Subaru. I will not be taking my vehicle to this dealership again. I will go out of my way to take my Subaru to Camelback Subaru. More

by tmax54 Verified Customer Verified Customer

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I received top notch service from Peoria Subaru the new facility is amazing and the service team is second to none! facility is amazing and the service team is second to none! More

by DLHALLIBURTON Verified Customer Verified Customer

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I took my 2011 legacy in because it randomly wouldn't start and had a small leak. They fixed the leak right away. Subaru in Denver didn't tighten the oil filter. 50+ days later I got my car back and the start and had a small leak. They fixed the leak right away. Subaru in Denver didn't tighten the oil filter. 50+ days later I got my car back and they didn't fix the starting problem. 1 week later I was left stranded, so I had it towed into Peoria Subaru. They said that fixed the problem. 5 day later while leaving for work the car filled up with the smell of gas! I had it towed back in. Peoria Subaru techs didn't attach the fuel line correctly on it popped off. This is a serious problem. I could have died or killed someone if the car was warmed up and caught fire while driving. Peoria Subaru's service department fixed it but blew it off like oops! Fast forward a few week the car is back in the shop for not starting. I get a texted that the car is ready, so my wife waites 1.5 hours for a ride set by Subaru. She gets there and the service manager treats her as she is stupid and blames us for the starting problem. They said we are flooding the car while starting it. This car only has 114985 miles on it. But to Peoria Subaru it's too old. All they wanted us to do is buy a new car. Further solidifying they are incompetent and not able to fix the problem. All I wanted from them is to fix my car. Not sell me a new one. Since November 8th of 2021 till February 7 2022 , I have been without my car and they think it's no big deal. Great way to treat a customer! More

by EVILBOOMER Verified Customer Verified Customer

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Everyone was nice but no one ever told me that under the service plan if you don't get all your oil changes done in 2 years you lose them! I paid for those oil changes should lose them because car only has service plan if you don't get all your oil changes done in 2 years you lose them! I paid for those oil changes should lose them because car only has 12k miles in 3 years! Won't shop Subaru again feel I was lied to! I paid $1000 for 2 oil changes Going back to Toyota!!!!! More

by ASTECKLEIN Verified Customer Verified Customer

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Had to call Subaru of America to get them to fix the fuel pump they installed incorrectly pump they installed incorrectly More

by madcustomer Verified Customer Verified Customer

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Didn't complete the job because, as I WAS TOLD AFTER I HAD PAID AND DRIVEN THE CAR BACK HOME FOR THE THIRD TIME (30 miles roundtrip, 3 times), there were alleged conditions to the car (nearly brand new Le HAD PAID AND DRIVEN THE CAR BACK HOME FOR THE THIRD TIME (30 miles roundtrip, 3 times), there were alleged conditions to the car (nearly brand new Legacy with 16,000 miles) that made it impossible to do the job correctly. I have requested a refund, and have received no reply. More

by STEVE1012 Verified Customer Verified Customer

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I was so pleased with the service dept. They took care of everything i needed. Best service department in the valley.. Thank you for all the help everything i needed. Best service department in the valley.. Thank you for all the help More

by sandmanbri5050 Verified Customer Verified Customer

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The Service Dept. crew really took care of me and my vehicles needs. Handled everything professionally and conveniently working with my schedule and completing the task at hand in a timely fashion. Trul vehicles needs. Handled everything professionally and conveniently working with my schedule and completing the task at hand in a timely fashion. Truly Top Notice service! More

by dj_roor Verified Customer Verified Customer

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2nd Vehicle I've bought from the Moore Family. I came back for a Subaru Legacy Limited and I love the car. Got solid financing and I appreciate them giving me a great deal on a great car. Will definitely back for a Subaru Legacy Limited and I love the car. Got solid financing and I appreciate them giving me a great deal on a great car. Will definitely buy from again. More

by Peter Verified Customer Verified Customer

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I was visiting from out of town and in need of an oil change plus tire rotation. Called the service dept and not only was set up for an appointment within a couple of hours, they met me outside to usher change plus tire rotation. Called the service dept and not only was set up for an appointment within a couple of hours, they met me outside to usher me in. (Sorry but I can’t remember the service guy’s name, I think it was Brando, but his service was great) I was in and out in no time at all. I spend a lot of time in the area and definitely will return for service as needed. More

by campbellman54 Verified Customer Verified Customer

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