Shawn Lagundo | Page 60

Easy purchase. This is the second Hyundai Santa Fe Sport we have bought from Annapolis Hyundai, and frankly we were not in the market for a new vehicle, as we had a This is the second Hyundai Santa Fe Sport we have bought from Annapolis Hyundai, and frankly we were not in the market for a new vehicle, as we had a 2013 model, that we loved. We were there on another matter, and casually checked out the new vehicles. Salesman Shawn Lagundo approached us, and literally in a very short time, we had a new 2017 model, with all the features of our other car, plus many that we did'nt have. The real news is that our payment is less than it had been, and cost us no money out of pocket, a first for me. How do you pass that up? The short answer is you don't, and we did'nt. The entire transaction was smooth, professional, and very painless. I recommend Annapolis Hyundai. More

by de7gpa Verified Customer Verified Customer

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Excellent Service March 2017 Annapolis Hyundai thanks for taking such great care of me. I will highly recommend all my family and friends to Annapolis Hyundai if they are in need Annapolis Hyundai thanks for taking such great care of me. I will highly recommend all my family and friends to Annapolis Hyundai if they are in need of a vehicle. I will like to give a special thanks to Shawn (Salesman) Kenny (Finance) Shawn (Manager) and Shawn Ritter (General Sales Manager). More

by layshawnfisher78 Verified Customer Verified Customer

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Annapolis Hyundai - Great Service Shawn was a great help especially during the test drive by showing different features on the vehicle. I would definitely recommend Annapolis Hyundai Shawn was a great help especially during the test drive by showing different features on the vehicle. I would definitely recommend Annapolis Hyundai to people in the future. More

by alyshas3 Verified Customer Verified Customer

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Excellent experience We were completely satisfied with Shawn Lagundo and the entire staff of Hyundai of Annapolis that we came in contact with from the moment we walked in We were completely satisfied with Shawn Lagundo and the entire staff of Hyundai of Annapolis that we came in contact with from the moment we walked in until we drove off with our new vehicle. More

by godfreysk36 Verified Customer Verified Customer

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Excellent Service My recent experience with Hyundai was one of the easiest car buying experiences I have had yet. Even though my situation was a little complicated wai My recent experience with Hyundai was one of the easiest car buying experiences I have had yet. Even though my situation was a little complicated waiting to get my old vehicle sold before being able to get the Hyundai, they worked seamlessly with me and made everything go as easily as possible. Each person that I dealt with was very professional and went out of their way to make sure that we had everything that we needed and found me an excellent price for an excellent car. More

by andy.robertson1120 Verified Customer Verified Customer

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A joyous experience Hyundai of Annapolis is The Best place to buy a car. Paul Brookman is definitely the man you want to have sell you a car. Never before have I experien Hyundai of Annapolis is The Best place to buy a car. Paul Brookman is definitely the man you want to have sell you a car. Never before have I experienced such a stress free decision. Paul's professional approach to car sales, shows he is considerate, compassionate and easy to deal with. His support team showed me the professional courtesy of NO Pressure car buying. This atmosphere made my decision easier and free from worry or hassle. Thank Again to Paul and the rest of the staff at Hyundai of Annapolis. If you need a car... Go to Paul Sincerely, Todd A. Estus More

by Todd Verified Customer Verified Customer

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purchase of Hyundai Equus I traded my Hyundai Azera that I bought new in 2013. I just returned from vacation to service my Azera. While my car was being serviced I looked at th I traded my Hyundai Azera that I bought new in 2013. I just returned from vacation to service my Azera. While my car was being serviced I looked at the dealers cars, and returned with my Wife and purchased the car of our dreams. More

by family.chambers Verified Customer Verified Customer

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Good people, sloppy management One example of sloppiness. E mailed day before that I would be there at noon to pick up car, but must be gone by 3pm. Had meeting in Baltimore I must One example of sloppiness. E mailed day before that I would be there at noon to pick up car, but must be gone by 3pm. Had meeting in Baltimore I must be at. Long delays waiting on finance person. 4 pm said that state web system was down and they couldn't get tags. They could have told me that hours earlier. More

by railroads404 Verified Customer Verified Customer

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Great experience! Shawn Lagundo was very knowledgeable and helpful throughout the whole process. He worked hard to get us a great deal on the new Sante Fe and to get t Shawn Lagundo was very knowledgeable and helpful throughout the whole process. He worked hard to get us a great deal on the new Sante Fe and to get the one we wanted quickly. Everyone there was friendly. Shawn Ritter came out to talk to us and thank us for our time and purchase. Kenny was very knowledgeable about the warranties and financing. Overall they made the car buying process very easy and I would definitely recommend this dealership. More

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1st purchase of a family car. I will start by admitting that purchasing a car is far from my favorite thing to do, and this time we were doing it with our six month old. Shawn ha I will start by admitting that purchasing a car is far from my favorite thing to do, and this time we were doing it with our six month old. Shawn had just sold a car to my in-laws and with their great review we thought we would try also. The buying experience we had was Ok at best. I stopped in several times without an appointment and they had time to speak with me, but when someone else with an appointment came the appointment took precidence which is fully expected. We were serious about a vehicle and they did offer us a good deal and so I made an appointment. I had the whole family so in an attempt to keep the visit short I asked Shawn when the best time for him was. We made the appointment for that time and the family and I were there promptly. Shawn was working with another customer and we were told 5 minutes. After being ignored for 45 minutes we left. I was called by Shawn 3 hours later and apologized to. What they were offering was the best deal I had found so we agreed to come back and do the paperwork. The paperwork process went smoothly but we found some small problems with the vehicle we wanted them to fix. At the signing they agreed and assured us it would all be taken care of. Less than 24 hours of driving away we ended up in the rain and found out the vehicle had a significant leak above the right side of the windshield. We immediately called and brought the leak to their attention and they said they would look at it. We couldn't get back for a little over a week and the leak was consistent and substantial. When we brought the vehicle in for the dealershp to fix the things they promised to at signing and for them to look at the windshield, service wanted $144 to "diagnose the issue". I spoke with sales and they did waive the $144 but then service told me they couldn't replicate the problem even though they returned the vehicle to me with a wet head liner and floor . Service then told me that because the vehicle was still under the factory warranty that I should bring it there for all of the repairs promised at signing and service did none of them. I asked Shawn if the vehicle was not under the factory warranty if they would fix the water leak issue and he said they would not, even knowing it was clearly leaking before they delivered it to us. At that point it was evident dealership was great at sales, giving good deals and getting you out the door but did not stand behind what they sold. With no confidence in their service department we will not be visiting this dealership again. More

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