"The Greatest Employees!"
Today I was able to Purchase my brand new 2018 GLC 300 Mercedes Benz. The Sales person that usually assists me was on vacation and Shawn Martinez stepped in. He was phenomenal! He had excellent customer service skills, he made sure my insurance was set up accurately, he showed me every detail of the vehicle and how to operate it, as well as set up my embrace. He was the absolute best and because of this, He will be my go to person regarding any Mercedes matters. A rare gem! Thanks Shawn.
My service with Shawn Martinez was the best he went above and beyond to make sure I got what I wanted and I was happy. I couldn’t ask for a better representative he’s absolutely the greatest.
"An awesome buying experience!!!"
- Robin Tate
I purchased my first Mercedes-Benz, last week. I was lucky enough to have an amazing and awesome sales person, Shawn Martinez. From the time I walked in to the Mercedes of New Rochelle dealership, and was greeted by Shawn, until the time he handed me the keys to my new car, his customer service skills were stupendous!!!! He was extremely professional, courteous, attentive, knowledgeable, honest, helpful, trustworthy, diligent, reliable, and he made him self available to answer all of my, many, many , many questions. In addition, after I purchssed the car , Shawn was nice enough to connect the blue tooth with my phone etc. Omg, what a blessing , because I have no knowledge of this. It's not easy to find a salesperson that satisfies you 101 percent and really makes you feel like a valued customer. Thank you, Shawn, for making my car buying experience a wonderfull one!! You are truly an outstanding salesperson.
"Amazing Service "
I would recommend Shawn and the rest of the financial team. They were extremely professional and am grateful for their dedication to making sure I was happy.
"If you're looking for the best, choose Shawn!"
Shawn Martinez is by far the best consultant I have had the pleasure of working with. When searching to lease a new car, I've went to many different dealerships, with each consultant leaving me feeling pressured to settle for something just because they wanted to make the sale. When I first met with Shawn, he was very informative and showed me around the show room. He was very patient with me and answered all of my questions. He is someone who truly wants the best for his customers and cares about giving great customer service. I ended up leasing the CLA 250 and I am happier than ever! My overall experience with Mercedes-Benz of New Rochelle was amazing thanks to Shawn. I definitely recommend working with Shawn if you are interested in Mercedes-Benz. You will not be disappointed!
"Best experience I've had..."
Last year I came to MB of New Rochelle to test drive a vehicle and I was met by Shawn. Shawn was very informative and patient. He answered my multitude of questions, knowing I wasn't there to purchase that day. When I was ready to purchase, I made sure I asked for him. Yesterday, I came in to purchase my vehicle and he was calm, reassuring and positive. He went above and beyond to ensure that I got the vehicle I wanted, with everything I wanted and needed included. Shawn is the best I have ever encountered and I will continue to see him for all my vehicle needs in the future.
"sales experience with Shawn Martinez"
Throughout my many experiences purchasing vehicles, Shawn has been the most kind, sincere and helpful person i've ever dealth with. He has assisted not only myself, but my family as well. There is no one we would rather do business with other than Shawn Martinez. He provided such exceptional work and i hope he gets a raise or promotion for the diligence and proficency he has always provided us. Truly the definition of a professional. I hope management is aware of the huge asset they have for the business when people like him are there to deliver such fantastic service to their customers and that they need more people like him.
"Professional people "
- johnny sepulveda
A pleasure dealing with this dealer ship and shawn Martinez. This is my second mercedes and a pleasure having a great sales person as mr Martinez. .
"No customer loyalty "
Second time around with this company has been dreadful. Made appointments to meet and Shawn Martinez left me hanging each time. Not even so much as asking the front desk to excuse him or reschedule. Total waste of time and inexcusable. 0 professionalism! Spend your money elsewhere. GM finally reached out 2 days later. 2 days to late for me.
"Greatest of all Time Sales Consultant!"
- Norma Reid
Shawn Martinez provides Outstandingly, Exquisite knowledge, and customer service. He sure knows how to make me feel right at home every time I visit Mercedes-Benz of New Rochelle. He truly knows how to communicate well with me as a customer, and provides me help from the beginning all the way to throughout the sales process. I wouldn't choose any other car sales there, but him. God Bless!