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Shawn Miller
30 Reviews
Dealership Experience
1 yr, 5 mos
Industry Experience
26 yrs
30 Reviews
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30 Reviews of Shawn Miller
November 21, 2025
Customer oriented management. They were quick to make things right after a service issue, and I really appreciated how seriously they took my concerns. Their follow-through showed They were quick to make things right after a service issue, and I really appreciated how seriously they took my concerns. Their follow-through showed they truly value their customers. More
by melanie.guenther
Verified Customer
November 16, 2025
Attentive staff keeping on top of the repairs being performed and checking for open recalls performed and checking for open recalls More
by WSTRESQ
Other Employees Tagged: AJ Becker, Nick Saidai, Adam O'Brien, Maxwell Munsell, Matt Papelbon
November 09, 2025
Was there for well over two hours to simply have a diagnosis done for my brake sensor light that kept going off. Didn’t really care for the service mangers attitude as he seemed annoyed and unhelpful. diagnosis done for my brake sensor light that kept going off. Didn’t really care for the service mangers attitude as he seemed annoyed and unhelpful. Wasn’t very specific on some of the questions I was asking and continued to make things confusing. Also a sales rep that I had asked to get a copy of my warranty for me instead tried to sell me a larger package of a warranty and after denying it her attitude quickly changed and shooed me out of her office as it seemed I wasted her time. She also recommend me to go to a place down the street for cheaper service regarding my brake issues. The experience overall was fine but would have appreciated a little bit more customer service from the car service department. More
by LAUREN.WOLF31
Other Employees Tagged: AJ Becker, Nick Saidai, Adam O'Brien, Gustavo Valenzuela, Maxwell Munsell, Shane Bode, Matt Papelbon , Michael
October 15, 2025
It took an 1 1/2 hours for an oil change and had to go ask if my car was done and it miraculously showed up at the door two minutes later. ask if my car was done and it miraculously showed up at the door two minutes later. More
by Cfrank626
Other Employees Tagged: Lindsey Porter
October 12, 2025
This dealership stands by their word and products. They promised a fix and delivered. I am very happy with the results. They promised a fix and delivered. I am very happy with the results. More
by 12345MRR
Other Employees Tagged: Maxwell Munsell
August 03, 2025
All employees were extremely friendly and upbeat. Maxwell always kept me updated of changes. I always felt comfortable. Maxwell always kept me updated of changes. I always felt comfortable. More
by JOYANDCON
Other Employees Tagged: Maxwell Munsell , Sone Phrakousonh
July 09, 2025
Service was excellent. One of the vehicle's air vents was dislodged during service, the tire pressure indicator light was not reset, and the leather seats in the front of t One of the vehicle's air vents was dislodged during service, the tire pressure indicator light was not reset, and the leather seats in the front of the vehicle were dirtied slightly. Reached out to a manager to resolve the issues. The manager, Shawn, responded promptly and had my vehicle picked up from work and the issues resolved quickly before returning the vehicle in immaculate condition. Due to a personal matter the morning of the service, I failed to ensure I had adequate fuel in the tank. The technician Emmett took the vehicle anyway and even added some fuel to ensure I could make it to a gas station after work. I was very impressed by the quality of customer service and compassion even though I put him in a tight spot. I will definitely continue to take my vehicle to Russ Darrow due to the high quality customer service and repairs offered. It speaks highly that an organization recognizes even small errors and goes to such great lengths to fix any issue. More
by Sepulnb
Dealership Inventory (224 Vehicles)
2015 Dodge Grand Caravan
used
Brilliant Black Crystal Pearlcoat exterior
Automatic
Front-wheel Drive
