Shawn Mock | Page 42

Fast, responsive costumer service at its best. I choice this dealer over airport Chrysler because of the service department over at Airport Chrysler the quality of service is gargabe. this dealer over airport Chrysler because of the service department over at Airport Chrysler the quality of service is gargabe. More

by miretmarlon Verified Customer Verified Customer

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Outstanding service personnel. Very helpful and willing to go above and beyond. Best attitude and understanding of my time and wanting to resolve the issue in a manner that would benefit the customer. to go above and beyond. Best attitude and understanding of my time and wanting to resolve the issue in a manner that would benefit the customer. More

by mannyl1405 Verified Customer Verified Customer

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All goes well every visit. Shawn or Robert usually take good care of me. Bob took care of me this time. I am a satisfied customer. I just wish the prices were better. good care of me. Bob took care of me this time. I am a satisfied customer. I just wish the prices were better. More

by ginaflores1 Verified Customer Verified Customer

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Very Professional, good service. Gio Mreced 6 stars Service Advisor. Knowledge of repairs & maintance needed and informative. Overall a good experience. Will recommend to friends. Service Advisor. Knowledge of repairs & maintance needed and informative. Overall a good experience. Will recommend to friends. More

by laboy7704 Verified Customer Verified Customer

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My experience was great! The sales man (Ashton) was very knowledgeable about the vehicle and didn’t try to put me in a vehicle that I didn’t ask for while staying with in my guidelines of model/money down/m knowledgeable about the vehicle and didn’t try to put me in a vehicle that I didn’t ask for while staying with in my guidelines of model/money down/monthly payment. More

by R_WALKER40 Verified Customer Verified Customer

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My advisor Shawn was very helpful. The technicians completed a complex recall and took care of the rest of my maintenance on my 2018 RAM 2500 Cummins. Thank you! completed a complex recall and took care of the rest of my maintenance on my 2018 RAM 2500 Cummins. Thank you! More

by Tommy B. Verified Customer Verified Customer

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They fix everything I need and took care of me and had to come back to get the fan clutch fix but he understand what I was talking about now I am happy with the people over here go over and Beyond to help me come back to get the fan clutch fix but he understand what I was talking about now I am happy with the people over here go over and Beyond to help me out More

by lee34772 Verified Customer Verified Customer

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Happy that they listened about my problem and kept me informed . They found the problem , asked if I wanted it fixed and how much it was going to cost and fixed it . Test drove it . Another Happy custome informed . They found the problem , asked if I wanted it fixed and how much it was going to cost and fixed it . Test drove it . Another Happy customer . More

by josephmaglio121 Verified Customer Verified Customer

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Very very unprofessional and definitely not trustworthy. I was on a family trip and my truck started to have issues, I looked up the closest dodge dealership’s and unfortunately Central Florida Dodge had th I was on a family trip and my truck started to have issues, I looked up the closest dodge dealership’s and unfortunately Central Florida Dodge had the best reviews out of my 3 options, so in good faith I brought my truck to them. I explained some issues and told them and that I was on a family trip. The dealership fixed numerous things on my truck and two days later it was complete. I had to constantly call Shawn (service department)for updates, not once did he ever call me first. I picked up my truck loaded my family and drove 9 hrs home, however on the way home some of the same issues started to reoccur. I promptly took it to my local dodge dealership showed them the paperwork from Orlando, and they gasp at how much they charged for simple work. I had the same work done again for the same issues at my local Dodge shop for half the cost. The part was half the price and the labor cost was half. I called Shawn (service) in Orlando for an explanation, he told me they were busier than normal and had to charge more because the tech had other cars that needed to be worked on. I WAS FURIOUS, what a horrible explanation. I told him that’s unacceptable and I wanted a refund to equal the amount the Greensboro dodge dealership charged me. He then said well actually the price comes from a book, it’s an automated pre calculated price they charge no matter if it’s an hr job or 5 hr job. Again I said that does not explain the amount you charged me. Greensboro total charge was $167.28 total Central Florida total charge was $483.77 total for a left front tire pressure monitoring system sensor. Greensboro part price was $56.70 Central Florida was $179.86 Greensboro labor was $100.00 Central Florida was $303.91 Shawn at Central Florida was absolutely no help he claimed he spoke with his manager but again I had to press him and call him straight for over a week to get a response. I left numerous voicemails and texts. I finally got him on the phone and no surprise, crickets, no explanation no phone call from his manager, nothing. This dealership is as crooked as they come. They totally took advantage of a passing by motorists and laughed all the way. NO MORALS AND ZERO ETHICS. I would go to any other dealership. Do not use these crooks. FYI I only priced out the one part who knows about the other parts and labor cost, those too are probably inflated to their advantage. GREEDY AND UNPROFESSIONAL!!!!!! If I could post pics I would post my two receipts from both Dealerships comparing the two identical parts and labor cost. Exact same part numbers and exact same locations. Two very different cost. More

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Great experience yesterday at Central Florida Dodge Chrysler Jeep. Was greeted immediately then Shawn my advisor got me set up for a quick oil change. Told me it would be about an hour wait and was v Chrysler Jeep. Was greeted immediately then Shawn my advisor got me set up for a quick oil change. Told me it would be about an hour wait and was very close. Offered additional services which I declined for the moment. Sign my final invoice and was on my way. Thank You Shawn!! More

by bobt4931 Verified Customer Verified Customer

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