Shawn Murray
Shawn Murray at Secor Subaru

Shawn Murray | Page 7

Service Director

Secor Subaru

501 Broad Street
New London, CT 06320

Contact Me
4.8
99 Reviews

Started in automotive 20 years ago. Worked as porter, parts delivery drivers, parts counter, service advisor, now service manager. Own a Subaru myself.

Dealership Experience

4 yrs, 1 mo

Industry Experience

23 yrs, 11 mos

4.8

99 Reviews

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99 Reviews of Shawn Murray

March 09, 2023

Dealership Rating
Employee Rating

Excellent service Very attentive to detail Very friendly Very accommodating Everyone is very professional at their job More

by Kevin
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell , Rebecca Nutt

Mar 10, 2023

Secor Subaru responded

Thank you for the wonderful review of our Secor Subaru team, Kevin! We appreciate your support and look forward to seeing you next time!

March 08, 2023

Dealership Rating
Employee Rating

Everything was so easy and efficient. I was completely satisfied with the service I received. More

by FLLATLEY.DONNA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen

Mar 09, 2023

Secor Subaru responded

We're so glad to hear it, Donna! Thank you for being a Secor Subaru customer!

March 01, 2023

Dealership Rating
Employee Rating

Had a very pressing need to replace the brakes & rotors on my daughters car. She has a forty five minute commute each day with my 2 year old grandson. Secor got her car in the next day and had it done in a More

by MARKPRICE1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen , Rebecca Nutt

Mar 03, 2023

Secor Subaru responded

Mark, we're glad we could assist your daughter with getting her brakes and rotors replaced. Especially when accommodating the family, we know getting back on the road with a safe vehicle is essential. As far as pickups go, great idea. People sure did love the Subaru Baja during its heyday! Thank you again for trusting Secor Subaru with your daughter's service needs.

February 20, 2023

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Excellent services as always through clear in repairs Only thing was a bit of a mix up on obtaining a shuttle from work to but part of it as my not responding to a call when driver had incorrect More

by TONI.BANSAI
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen , Rebecca Nutt

Feb 22, 2023

Secor Subaru responded

Thank you for the review and feedback, Toni. Anastacia & the team are grateful for your continued support and look forward to your next visit with us here at Secor Subaru!

February 17, 2023

Dealership Rating
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The service is always excellent. I was just misled on price and services included in that price. Having been told one thing and then surprised by added expenses for what I thought wa More

by 4MICHAELJPEERY
Service Price Transparency
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Recommend Dealer
Yes
Feb 20, 2023

Secor Subaru responded

Hi Michael, thanks for taking the time to provide us with this feedback. We would love to hear more about your experience and what exactly happened. Please contact me so I can try and assist. Shawn Murray - Service Manager - smurray@secorauto.com

February 16, 2023

Dealership Rating
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They took me without an appointment when I had an emergency and no backup facility. I had to wait a while which I was happy to do. Everyone was very nice to me in a stressful situation. They fixed my More

by Garden509
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen

Feb 17, 2023

Secor Subaru responded

We're so glad we could assist you! Thanks for the kind review and please don't hesitate to reach out if our Secor Subaru team can be of service again in the future!

February 15, 2023

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Outstanding service crew who really care about their customers. Shawn and Kyle (service managers) are very professional and thoughtful. More

by Casey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen , Rebecca Nutt

Feb 15, 2023

Secor Subaru responded

Shawn and Kyle appreciate the kind words, Casey! Thank you for coming to Secor Subaru!

Feb 15, 2023

Secor Subaru responded

Shawn and Kyle appreciate the kind words, Casey! Thank you for coming to Secor Subaru!

February 08, 2023

Dealership Rating
Employee Rating

I was at Secor on two consecutive Mondays. The service team is fantastic! On a Monday morning, I pull up and I’m greeted with a smile and a welcome from Anastasia. I was there for regular main More

by YOUNG.RACHEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kyle Pullen

Feb 08, 2023

Secor Subaru responded

Thank you for trusting the Secor Subaru team with the care of your Impreza! It's our privilege to serve you and we look forward to seeing you next time!

January 23, 2023

Dealership Rating
Employee Rating

Verbal Communication was good. Quick checkout process. Only issue was that Dealership did not read the self drop off key envelope regarding a separate issue I wanted taken care of. More

by StraightBlue2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joycelyn Mata, Kyle Pullen , Sarah Connolly

Jan 24, 2023

Secor Subaru responded

Thank you for taking the time to share this experience. I'm sorry to hear your issue was not resolved and encourage you to contact me directly so we can discuss the situation in greater detail. Respectfully, Shawn Murray - Service Manager - smurray@secorauto.com

January 02, 2023

Dealership Rating
Employee Rating

Drove in with a "noise". Toldyhe car eas safe to drive. Got a quick appointment and a loaner car. More

by JAFOB
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Joycelyn Mata, Anastacia Rebell, Kyle Pullen , Sarah Connolly

Jan 03, 2023

Secor Subaru responded

Thank you for your excellent review! We appreciate your 5 stars! -Secor Subaru

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