Dealer Reviews
Cars for Sale
Dealer Log In
Shawn Murray
99 Reviews
Started in automotive 20 years ago. Worked as porter, parts delivery drivers, parts counter, service advisor, now service manager. Own a Subaru myself.
Read moreDealership Experience
4 yrs, 1 mo
Industry Experience
23 yrs, 11 mos
99 Reviews
Write a Review
99 Reviews of Shawn Murray
December 23, 2023
Customer Service continues to go down hill. There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I t There is a $150 fee just to look at the car but this fee was not present at the time I dropped the car off, I don’t agree to it and quite frank I told them what needed to be done and asked for a quote of the cost. Service manager returned my call but the fee is stated on inside the service room however I never went into the service room! I walked straight up to the waiting room after dropping off car and agent didn’t say anything about this NEW fee that this dealership charges. No apologies no accountability no owning it up. I’ve been going to this dealership for 20 years; had 4 Subarus — there must be a reason why there’s such a High turnover rate in customer service department. They lost my business and my review stands true —ultimately I felt taken advantage of and lied to point blank. I’ll buy my next car in a few months from a different dealership. More
by MARK.NIOSI
Verified CustomerOther Employees Tagged: Kaitlyn Gray , Kaitlyn Gray
October 31, 2023
It makes no sense to me to schedule an appointment when they service your car in between other vehicles. You might as well not schedule an appointment and take your chances and sit there all day and wait they service your car in between other vehicles. You might as well not schedule an appointment and take your chances and sit there all day and wait till they can get to it. My car was there for an 8:30 appointment and my car wasn’t looked at till after 1:00. I didn’t leave the dealership until approximately 4:30. An all day affair. More
by CLAVALLEE
October 26, 2023
Great service, very quick, and reasonably priced! Josh was a great driver with the shuttle too. Josh was a great driver with the shuttle too. More
by SCSMITH1
Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt
October 19, 2023
Very professional, friendly and knowledgable. I was received in a timely manner and processed into the department. I was received in a timely manner and processed into the department. More
by carrondeau
Other Employees Tagged: Kyle Pullen , Austin Dube, Dan Mirles, Rebecca Nutt
September 23, 2023
Excellent customer service! Every employee was very professional & courteous. Staff kept me informed of everything that was done on my tune up. Every employee was very professional & courteous. Staff kept me informed of everything that was done on my tune up. More
by LISAACKLEY24@yahoo.com
Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt
September 22, 2023
Service always reliable and staff helpful and friendly and courteous. Our “go to” auto dealer for all issues. and courteous. Our “go to” auto dealer for all issues. More
by DBRUCECOLE
Other Employees Tagged: Anastacia Rebell, Kyle Pullen, Kaitlyn Gray , Rebecca Nutt
August 21, 2023
. This is our second vehicle purchased at Secor Subrau and every person from the service department were very professional., and demonstrated high customer service. and every person from the service department were very professional., and demonstrated high customer service. More
by WGEARY0
July 26, 2023
The service advisor was knowledgeable and thorough. Will definitely be bringing my car back again! Will definitely be bringing my car back again! More
by kalechip
Other Employees Tagged: Anastacia Rebell, Kaitlyn Gray , Sarah Connolly, Rebecca Nutt
April 01, 2023
Secor Subaru is an outstanding dealership. My wife and I have purchased four Subaru Outbacks from Secor over the last 20 years. Our last visit to their service center was unplanned. We were My wife and I have purchased four Subaru Outbacks from Secor over the last 20 years. Our last visit to their service center was unplanned. We were out for a medical appointment and when we started to go home we had difficulty starting the engine and the warning signals for the door lock system would not turn off. We drove directly to Secor service center. The service manager immediately came out to check on the problem. When he could not diagnose the problem without further investigation we were offered a loaner car. The next day the service center determined that the car's battery would no longer hold a charge. The battery was replaced under Subaru's extended warranty program and the car has been working perfectly since then. More
by lhgib
March 19, 2023
We are on our fourth lease. Love the stakes and service department. Plan to release when the time comes. Love the stakes and service department. Plan to release when the time comes. More
by scravinho
Other Employees Tagged: Anastacia Rebell, Kyle Pullen , Rebecca Nutt, Kevin O'Donovan, Dan sales.
Dealership Inventory (82 Vehicles)
