Shawn Nagle
Shawn Nagle at Central Chrysler Jeep Dodge RAM Fiat of Norwood

Shawn Nagle | Page 25

Service Advisor

Central Chrysler Jeep Dodge RAM Fiat of Norwood

56 Boston-Providence Turnpike
Norwood, MA 02062

4.8
593 Reviews
4.8

593 Reviews

Write a Review

Dealership Experience

8 yrs, 8 mos

Industry Experience

9 yrs, 3 mos

Specialties & Trainings

2021 Ram Expert

2021 Jeep Expert

View more specialties & trainings

593 Reviews of Shawn Nagle

March 13, 2021

Dealership Rating
Employee Rating

Shawn and Amanda and Dan made the last service of my troubled 2011 Jeep Grand Cherokee ;-) as smooth as possible. I Thanks All for that ! More

by leo brady
Recommend Dealer
Yes

Other Employees Tagged: Amanda Ventresco , Dan Gay

March 10, 2021

Dealership Rating
Employee Rating

Shawn is a terrific person to work with in the service department, very friendly, cooperative and efficient. I got my appointment very quickly, and the service was done as promised and on time. Can't ask More

by BlueJeep1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 09, 2021

Dealership Rating
Employee Rating

Great experience at service shop! Solved problem quickly! Worked with Shawn, very helpful! Kept us very informed along the way. Highly recommend! 5 stars for sure! 😊 car rental department also terrific More

by DianeR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 09, 2021

Dealership Rating
Employee Rating

Super nice people. Always. My car was there longer than we thought but these guys really helped me out and bent over backwards to make this all work out for me. I really appreciate them as well as Enterpri More

by kari_strouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: William Gorman , Bill Devine

March 06, 2021

Dealership Rating
Employee Rating

Great customer service experience with Shawn N. or with any employer, as always. From the build, to the service. I’ll be back. Thanks again More

by bostonjake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Ventresco

March 02, 2021

Dealership Rating
Employee Rating

Friendly staff. Clean. They did a great job on the oil change and tire rotation. The work they performed on my car was done in a reasonable amount of time. They also have a nice waiting area. More

by tca124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 01, 2021

Dealership Rating
Employee Rating

Service and honesty over the past 7+ yrs both have gone down hill. Every time I bring my car in I’m am over priced and get my car back with problems that weren’t there More

by MS_CMORGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Santora, Amanda Ventresco , Tom, Mgr

Mar 01, 2021

Central Chrysler Jeep Dodge RAM Fiat of Norwood responded

Hi MS_CMORGAN, We want to first apologize that your recent visit here did not go as planned. As you know we went ABOVE and BEYOND to fix, and gave you the best deal possible to fix your 17 yr old vehicle. If you recall we performed a repair on your vehicle for a heavily discounted rate and you were not happy with performance of the part that was installed. We agreed to swap out the part and return the old one to the manufacturer because we had recourse since it was within 30 days of install. After agreeing to the terms of the swap which was to only charge you the difference for the NEW part you decided to return 1 year later to have it installed. Here at Central we are very understanding of the current pandemic situation and understand that is the reason for you returning 1 year later. As a result the original part was no longer returnable. We absorbed the cost of the old part and still only charged you the difference in price for the NEW part ONLY. At time of the swap we noticed that the transmission lines were leaking and your vehicle had transmission codes related to being low on fluid. I know it was the last thing you wanted to hear with your vehicle at this time because the last 2 shops you went to did not mention it but at the end of the day we were being nothing BUT honest with you throughout. We believe you should be upset with the other two shops lack of honesty instead. With that all being said we gave you a heavily discounted quote to repair the vehicle but also HONESTLY advised you that it was not in your best interest to keep spending money on this vehicle and offered assistance in replacing the vehicle with a Certified Pre Owned.

February 16, 2021

Dealership Rating
Employee Rating

Excellent service ! Thank you! I continue to be so pleased with my Jeep and the service! I brought my keep in for service only. AFD More

by ADAVISFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

February 11, 2021

Dealership Rating
Employee Rating

Fantastic my daughter went and she said was excellent service and the attention was amazing so they check for others stuff and they did without any problem . More

by tatianamoquete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Dunne

February 09, 2021

Dealership Rating
Employee Rating

The service was prompt and communication was clear and consistent the staff at CJD aid top notch I would highly recommend them to my friends More

by peter mackay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Dunne, Nick Santora, Amanda Ventresco , Bill Devine

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