Shawn Reardon | Page 2

Typical dealer, lies, 3 different answers for same problem Purchased used car they did not want to fix existing transmission problem gave me runarounds after bringing it in 3 times. I was told that the part wa Purchased used car they did not want to fix existing transmission problem gave me runarounds after bringing it in 3 times. I was told that the part was not in and would have to special order and will have a 20% chance of fixing problem. After waiting a month from my 3rd (45 minute drive in each way) I called to ask what the part was called and they told me the part was in stock and had 3 in stock and had them in stock, not what Shawn the manager told me. I was scheduled to bring in car on a Wednesday morning and the work would take a day and half. I called Wednesday to add an oil change and they told me car is being worked on , fine Thursday I call to do d out when I can come and pick up car and they told me they did not start on car yet???? WHAT??? I was told they were working o. It yesterday and today (Thurs) they tell me they have not replied they transmission yet. Of course more excuses . After complaining to Justin from costumer service he said he contact me for a free rental, no call back was made in fact I called the next dayFriday and he did not remember me, nice. Anyway I was told car would be ready by end of day after picking up my SUV half way home the engine light goes on, now I have to drive it back 45 min again. Lets see if I have to leave it again. To be continued. More

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worst techs ever Paid to have techs fix my jeep and they didnt even fix it.....alot of wasted money spent with them. I am now paying mullanes to fix what cecconis coul Paid to have techs fix my jeep and they didnt even fix it.....alot of wasted money spent with them. I am now paying mullanes to fix what cecconis couldnt. Cecconis was grasping at straws on my expense. Very unsatisfied. So is many other people who have dealt with them. More

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They almost killed my father My father's truck went in for service (which took 4 trips for a very minor fix- a parking brake handle) and he complained about the process. Wouldn' My father's truck went in for service (which took 4 trips for a very minor fix- a parking brake handle) and he complained about the process. Wouldn't you know, he's driving down the thruway and his rear tire simply falls off the vehicle in mid-day traffic. Luckily he survived the accident. His truck was immediately towed to his shop where they discovered the other rear tire (the only 2 removed during the service) was also loose and ready to fall off. All 5 lug nuts on each rear tire were not tightened properly. I don't think it's a coincidence and we will be taking every possible step to make sure they can't do this to anyone else. Their negligence in the service dept almost cost our family our father. More

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Poor Service I wouldn't recommend this service department or dealership. I purchased two cars from this dealership and had problems with them both. They sell these I wouldn't recommend this service department or dealership. I purchased two cars from this dealership and had problems with them both. They sell these cars with defects and then charge you to fix them... More

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Worst dealership We bought our SUV in mid February, the salesman was great, we had no problem purchasing the vehicle, he worked with us on every level. Unfortunately, We bought our SUV in mid February, the salesman was great, we had no problem purchasing the vehicle, he worked with us on every level. Unfortunately, the service department is not so great. After three days of having the car home we started having issues with it, the back seat was broken, a speaker was blown, and one of my turn signals was charred and the bulb was burnt and loose. We brought this to their attention, the service guys told us they would need confirmation before fixing the seat or speaker because it was out of warranty. We thought it was great that they were considering it, we completely understood that would be a nice gesture of them seeing as we had just brought the car home. The turn signal on the other hand, that was their problem. We had it diagnosed the first time on February 18th. They told us they needed to wait a week because the service manager was out on paternity leave. In the meantime, my exhaust started rattling really bad, we brought this to their attention because they had never called back about my turn signal, speaker, or seat. So now we had a fourth problem to add to the list. They told us they couldn't figure out what the problem was and we had to wait for parts to come in for the turn signal. So we brought it home again. Immediately, we heard a strange noise coming from the engine. We brought it back again. Initially we wrote a bad review on Facebook because of how much they had ignored and pushed our problems back. We went in for three diagnoses and the none of our problems had been solved. They didn't do anything for us. The operations manager called me and asked me to take down my review and let him help me. I put my trust in him and took it down. They had my car for a week. They claimed the problem with my engine was my fuel injection valve was moving and it was normal. And they fixed my exhaust. Nothing else. It took them a week to put a clip on a heat shield. On top of that the noise is louder now in The front end and my car jerks violently while driving it. They refuse to take my car in and made me go to another dealership to have it fixed. This place is the single most disorganized, unprofessional company I have ever worked with. More

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