Shawn Richter
Shawn Richter at Rapids Honda

Shawn Richter | Page 14

Service Advisor

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

not yet
rated
299 Reviews
not yet
rated

299 Reviews

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299 Reviews of Shawn Richter

June 23, 2021

Dealership Rating
Employee Rating

I was able to schedule my service appointment at the time I needed. Shawn Richter was prompt and courteous when I arrived. He also noted a recall item that needed to be done and accomplished that during my More

by defalkner
Recommend Dealer
Yes
Jun 23, 2021

Rapids Honda responded

Thank you so much for choosing Rapids Honda! Please don't hesitate to let us know if we can be of any more assistance, we look forward to seeing you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 16, 2021

Dealership Rating
Employee Rating

Quick service faster than expected. Called when they were done. Car was ready to go when I arrived. No wait time. Shawn did a great job as always! More

by vinn.jj713
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 17, 2021

Rapids Honda responded

Here at Rapids Honda, customer satisfaction is our #1 priority. Shawn and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 16, 2021

Dealership Rating
Employee Rating

As always, professional with clear communication about process and all work being completed. Finish with a car wash. Love working with Shawn. Service Department is well organized. More

by jfink16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2021

Rapids Honda responded

Thank you so much for your kind words for Shawn, and for taking the time to leave us this wonderful service appointment feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 14, 2021

Dealership Rating
Employee Rating

Coon Rapids Honda is located conveniently near my home which was welcomed as I needed to travel much further from my home for servicing. I’m thoroughly impressed with all department at Coon Rapids Honda a More

by jimmytfoust
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Rapids Honda responded

Jimmy, Thank you for taking the time to share your thoughts on working with Shawn and our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 14, 2021

Dealership Rating
Employee Rating

Came in with tire issues. Assumed it would be an expensive visit, but turned out to be a punctured tired and some other minor issues. Appreciated honesty and quick work! Finally, a minor car cost. More

by ericrfidls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Rapids Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 14, 2021

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Employee Rating

Shawn is a rockstar! Got me all set up for a new windshield and I didn’t have to do anything except drop the car off and climb into a rental for the day! Everything was done and calibrated early aft More

by mattploof
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Rapids Honda responded

Thank you, Matt, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shawn and the rest of our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 07, 2021

Dealership Rating
Employee Rating

Brought my vehicle in for standard service and the service team took great care of me and my vehicle as usual. The service staff is top notch! More

by mikmisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Zastrow , Lance Spah

Jun 08, 2021

Rapids Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 30, 2021

Dealership Rating
Employee Rating

Rapids Honda is fantastic. Really helpful and flexible with a busy family schedule. Shawn Richter is especially helpful and always finds a way to work us in. Very satisfied with the service we receive More

by jillandmattrobinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 30, 2021

Rapids Honda responded

Thank you for choosing Rapids Honda, your feedback and rating mean a lot to us. We're glad Shawn was able to help, and we hope to see you again! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 27, 2021

Dealership Rating
Employee Rating

Good dealership. Clean and organized building. No amenities compared to other dealers, hopefully this is only due to covid. I was there for car service. More

by chechocorzo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 28, 2021

Rapids Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

May 22, 2021

Dealership Rating
Employee Rating

On the day I had oil change, The service guy said something about a recall and that they would be calling me to set up appointment.. I haven't heard anything. It says in question below that reason fo More

by judy.svenddal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 23, 2021

Rapids Honda responded

Hello Judy, Thank you for taking the time to submit a review. We are so glad we could assist you with your oil change. We truly appreciate your business. We apologize, however, for the miscommunication concerning your recall. If you would be willing to reach out to me directly, I would appreciate the opportunity to try and find a way to turn this around for you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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