Shawn Richter | Page 27

Customer Service Performed Smart! Bringing my Honda in for Service with Covid 19 was a concern. The team at Rapids Honda allowed me to schedule, drop off my car, pick it up, pay from m Bringing my Honda in for Service with Covid 19 was a concern. The team at Rapids Honda allowed me to schedule, drop off my car, pick it up, pay from my phone, and I was even sent a video, and picture from the technician telling me what was wrong. I never had to come into contact with anyone. More

by jarrod7 Verified Customer Verified Customer

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I had a great experience at Rapids Honda! In these grim covid 19 times, all precautions were taken to ensure my safety & the staffs. As is always the case Rapids Honda took excellent care of me & my 2019 R covid 19 times, all precautions were taken to ensure my safety & the staffs. As is always the case Rapids Honda took excellent care of me & my 2019 Ridgeline! Thanks to all! Greg Kuehn More

by gregkuehn56 Verified Customer Verified Customer

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Great experience & service, always worry about the customer! Rapids Honda will work for you, super clean, nice atmosphere, knowledgeable people, good prices and incredible warranties! customer! Rapids Honda will work for you, super clean, nice atmosphere, knowledgeable people, good prices and incredible warranties! More

by jorgemsk Verified Customer Verified Customer

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Very accomodating during Covid crisis I drove from Lino Lakes for a scheduled "B" service. Upon arrival I was informed that I could not wait on - site. Rather than turning me away, Shawn I drove from Lino Lakes for a scheduled "B" service. Upon arrival I was informed that I could not wait on - site. Rather than turning me away, Shawn went above - and beyond to provide a loaner vehicle. Outstanding service all - around! More

by Mark S Verified Customer Verified Customer

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Glad I got my tires replaced at this dealership I needed new tires and was given a quote by Rapids Honda which was comparable to the quote I had gotten from a tires only shop. I took a chance havin I needed new tires and was given a quote by Rapids Honda which was comparable to the quote I had gotten from a tires only shop. I took a chance having Rapids do my tires because their quote included an alignment. Imagine my surprise when I learned that the tires were now on a "buy 3 get 1 free deal". But, it gets better. WHile changing the tires, the service guy noted that one of my tire hubs was broken and replacing it was covered under my cars drive train warranty. Had I chosen my other local tire shop, there's no way they would have been able to take care of the broken tire hub. More

by JOYCE_HENNES Verified Customer Verified Customer

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customer service was lacking as I didn’t get a call That my car was done. I waited for 3 hours.. nothing. Even after texting asking if my car was done, nothing. I knew They closed at noon so I started walki my car was done. I waited for 3 hours.. nothing. Even after texting asking if my car was done, nothing. I knew They closed at noon so I started walking up there. Takes about 20 minutes. When I got there , I was told my car was finished within a half hour of dropping it off. Shawn told me he must’ve spaced it out and forgot to call me. I wasted my whole morning waiting on my car. A little frustrating to say the least. Otherwise the service to my vehicle was great. More

by ramkelley Verified Customer Verified Customer

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oil change - tire questions Very helpful once I was in. Registering an appointment was not smooth. Extremely disliked the social distancing and having to leave the property, Enou Very helpful once I was in. Registering an appointment was not smooth. Extremely disliked the social distancing and having to leave the property, Enough said, More

by james.a.bourassa Verified Customer Verified Customer

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Great service and customer communication The price Rapids Honda quoted me for tires was comparable to the other local place I usually buy tires, but Rapids included a front end alignment in t The price Rapids Honda quoted me for tires was comparable to the other local place I usually buy tires, but Rapids included a front end alignment in the price. When I went to have the tires done, the price was even less because of a "buy 3 get 1 free" tire promotion. WOOHOO! While putting on the tires, the guy found something wrong with the tire hub which they replaced and it was covered under my cars drive train warranty. If I had gotten my tires elsewhere...who knows when the tire hub issue would have been discovered? Thanks, Rapids Honda. More

by JOYCE_HENNES Verified Customer Verified Customer

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Coon Rapids Honda is always straight to the point ! I also appreciate that their service time quicker than what i have experienced before ! thank you! also appreciate that their service time quicker than what i have experienced before ! thank you! More

by njayeanders Verified Customer Verified Customer

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Very nice and pleasant. Came in for a scheduled oil change for my 14 Honda Accord EXL. Dropped it off and within an hour, they were done. Shawn gave me a text and a call to let me know that everything change for my 14 Honda Accord EXL. Dropped it off and within an hour, they were done. Shawn gave me a text and a call to let me know that everything was done and reminded me about on my next visit that I would need a cabin filter and new windshield wipers. Would recommend Coon Rapids Honda to all my Honda friends! More

by sokchetra79thong Verified Customer Verified Customer

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