Shawn Richter
Shawn Richter at Rapids Honda

Shawn Richter | Page 28

Service Advisor

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

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rated
300 Reviews
not yet
rated

300 Reviews

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300 Reviews of Shawn Richter

April 13, 2020

Dealership Rating
Employee Rating

Very nice and pleasant. Came in for a scheduled oil change for my 14 Honda Accord EXL. Dropped it off and within an hour, they were done. Shawn gave me a text and a call to let me know that everything More

by sokchetra79thong
Recommend Dealer
Yes
Apr 13, 2020

Rapids Honda responded

Thanks for sharing your thoughts about your recent service experience with Rapids Honda. It is great to hear that Shawn was able to give you a quick turn around with your oil change. We appreciate your business and hope to see you again soon! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 13, 2020

Dealership Rating
Employee Rating

Fast and quality service. Thank you for the recommended service and the car wash. Will definitely come back for service again. Thank you very much. More

by The tall one
Recommend Dealer
Yes
Apr 13, 2020

Rapids Honda responded

Thank you for your 5-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 09, 2020

Dealership Rating
Employee Rating

Ryan, our sales rep was very polite and helpful. He made sure we understood all the features the our new CR-V had and helped us in the financing. They were a little to pushy on trying to get us to do add on More

by pmeisenbraun
Recommend Dealer
Yes

Other Employees Tagged: Ryan Mickelson, John Yangwel

Apr 10, 2020

Rapids Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 05, 2020

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Employee Rating

From start to finish, very professional and car was finished in timeframe quoted.Shawn had my breaks checked even though he didn’t have to, was very happy about it. More

by redrock2001
Recommend Dealer
Yes
Apr 06, 2020

Rapids Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shawn and the rest of our team, and we look forward to working with you again. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 28, 2020

Dealership Rating
Employee Rating

Shawn was awesome. He had excellent customer service skills, 10/10 for him and no complaints! Shawn was quick to communicate, friendly, and informative. The services I wish had been a little different a More

by alyssam.millett
Recommend Dealer
Yes
Mar 29, 2020

Rapids Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Rapids Honda are glad to have you as a customer. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 26, 2020

Dealership Rating
Employee Rating

Friendly and very helpful! I scheduled an oil change. I was in and out quickly. No Hassell and no surprises. he also helped me with a warranty issues for the body shop. More

by katiehammes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 27, 2020

Rapids Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority so we're happy to hear that our service department met your expectations. Thank you for choosing Rapids Honda. We look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 19, 2020

Dealership Rating
Employee Rating

Everything was on time.Shawn is simply superb and have got patience enough to explain the customer questions(even for the future service related).Its my first experience at rapids and Shawn made me to vis More

by avis144
Recommend Dealer
Yes
Mar 19, 2020

Rapids Honda responded

We are so glad that Shawn had an opportunity to work with you and make this a top-notch experience! We look forward to continuing to serve you in the future! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 16, 2020

Dealership Rating
Employee Rating

Clean and on time with my service visit. Hostess type girl walking around did not do good job explaining her role. Felt a little creepy. More

by wtrowbridge76
Recommend Dealer
No
Mar 31, 2020

Rapids Honda responded

Hi, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. Ken Grantwit (952) 207-7887 kgrantwit@rapidshonda.com

March 10, 2020

Dealership Rating
Employee Rating

GREAT Those guys are the BEST, friendly, professional, knowlegable, trustworthy, personable and thank goodness they left Brookdale Honda and I followed them More

by c.r.a.b.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Zastrow, Shane Stegeman

Mar 10, 2020

Rapids Honda responded

Thank you for your review, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 01, 2020

Dealership Rating
Employee Rating

Fantastic and fast service and everyone is friendly and helpful! Waiting area and restroom is very clean. Everything is made easy there. Love my car. More

by kayvertina
Recommend Dealer
Yes

Other Employees Tagged: Jolene Nguyen , Roy Lacey, Katie Young

Mar 01, 2020

Rapids Honda responded

Hi Kay, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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