Shawn Richter
Shawn Richter at Rapids Honda

Shawn Richter | Page 29

Service Advisor

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

not yet
rated
301 Reviews
not yet
rated

301 Reviews

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301 Reviews of Shawn Richter

March 01, 2020

Dealership Rating
Employee Rating

Fantastic and fast service and everyone is friendly and helpful! Waiting area and restroom is very clean. Everything is made easy there. Love my car. More

by kayvertina
Recommend Dealer
Yes

Other Employees Tagged: Jolene Nguyen , Roy Lacey, Katie Young

Mar 01, 2020

Rapids Honda responded

Hi Kay, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 25, 2020

Dealership Rating
Employee Rating

I don’t trust the service department!Heard most came I don’t trust the service department! Heard most came from Brookdale Honda. I refuse to take my vehicle there! I took it to Buerkle Honda even thoug More

by Kagee17
Recommend Dealer
No

Other Employees Tagged: Steven Mackey

Mar 13, 2020

Rapids Honda responded

Hi, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 24, 2020

Dealership Rating
Employee Rating

Did not specify I wanted synthetic oil. Oil change was done with synthetic oil and up charged for the oil. It's a high mileage van that doesnt need special oil. Never will I use Rapids Honda service ever More

by seva612
Recommend Dealer
No
Mar 12, 2020

Rapids Honda responded

We apologize for the lack of communication and will work with our staff to ensure better communication in the future. Thank you for bringing this to our attention, we hope you will give Rapids Honda another chance to do better! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 22, 2020

Dealership Rating
Employee Rating

oil change cabin filters fairly new here, so far the service was good and timely. when I pulled in they were right there, and out on time that he said. More

by rtp1942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Chan

Jan 22, 2020

Rapids Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Ken, Shawn, and the rest of the team. Please don't hesitate to let us know if we can be of further assistance. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 21, 2020

Dealership Rating
Employee Rating

great service Every time I come in the service people are great. Even if it is just for a car wash.. Maddie is especially great when I call, she gets back to me e More

by pdowds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maddie Campbell

Jan 21, 2020

Rapids Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Maddie and her team, and don't hesitate to let us know if we can be of further assistance. Suincerely, Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 20, 2020

Dealership Rating
Employee Rating

Always on time Always receive excellent service and they are always finished by the time quoted. Glad they opened a Honda in my area. Glad I started bringing my car More

by kelly.erickson92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2020

Rapids Honda responded

Thank you for the high praise, Kelly. We're glad you started bringing your car to us for service too! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 20, 2020

Dealership Rating

Great place We had a flat tire on our van. We called and they were able to fit us in right away. Very happy that they could fix it quickly. More

by RITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2020

Rapids Honda responded

Thanks for the great review, Rita. Flat tires are certainly annoying, but it's good to hear that Shawn was able to take care of you and get you back on the road. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 20, 2020

Dealership Rating
Employee Rating

The service was good, information provided was excellent. Shawn had worked with us on every step of the process and I would ask for him for any service needs. More

by shreekanth
Recommend Dealer
Yes
Jan 20, 2020

Rapids Honda responded

Thank you for the excellent rating! It's good to hear that Shawn was able to keep you up to speed throughout the process. Be sure to let us know if you need anything else. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

December 29, 2019

Dealership Rating

Great Sales staff are top notch. Service is fast and complete. Everyone is friendly, polite, and helpful. The facilities are new and very user friendly. More

by jacev6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Morules, Chad Zastrow, Shane Stegeman , Jake Braun, Maddie Campbell, Kenneth Chan, John Cook, Luke Khilans, Nick Mcdonald

December 29, 2019

Dealership Rating
Employee Rating

Warranty work check up Very friendly people. Helped to educate us on our issues at hand. We drop the vehicle off the night before the service and the service writer give us More

by allornone1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

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