Shawn Richter
Shawn Richter at Rapids Honda

Shawn Richter | Page 4

Service Advisor

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

not yet
rated
301 Reviews
not yet
rated

301 Reviews

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301 Reviews of Shawn Richter

April 14, 2022

Dealership Rating
Employee Rating

I would never bring my car to this dealership again. No loaner vehicles. Sketchy service. No communication. More

by MT
Recommend Dealer
No
Apr 26, 2022

Rapids Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lance Spah Service Director (952) 207-7800 lspah@rapidshonda.com

April 13, 2022

Dealership Rating
Employee Rating

The facility is clean and staff are very knowledgeable. Rapid Honda does not give out loaner like other Honda dealer (Buerkle Honda and Inver Grove Honda) so you may want to consider that if your car is go More

by CNY
Recommend Dealer
Yes
Apr 14, 2022

Rapids Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 12, 2022

Dealership Rating
Employee Rating

I visited this dealership for maintenance on my car. This survey seems to be oriented towards a vehicle purchase so it does not really reflect my reason for being there. More

by jackltitus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 14, 2022

Rapids Honda responded

jack, Thank you for taking the time to share your thoughts on working with Shawn and our team. We're glad to hear we delivered such a great experience! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 06, 2022

Dealership Rating
Employee Rating

Shawn was pleasant, professional, and welcoming. Stress-free service experience with transparent pricing. Thank you Shawn! More

by gjgorence
Recommend Dealer
Yes
Apr 06, 2022

Rapids Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 30, 2022

Dealership Rating
Employee Rating

My visits to Rapids Honda for maintenance to my vehicle always goes smooth. The work is completed on time, and the service is very professional. More

by lcgilbertson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Wade Gilbertson

Mar 31, 2022

Rapids Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 29, 2022

Dealership Rating
Employee Rating

Rapids Honda has great customer service. Always friendly, helpful, and courteous. I never hesitate to return for service More

by jannickers88
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Zastrow

Mar 29, 2022

Rapids Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 21, 2022

Dealership Rating
Employee Rating

We brought our 20 year old truck in for a much needed tuneup. The service was as we expected, superior. We thank the team at Rapids Honda for keeping the truck in shape. Runs better than when we broug More

by MG
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marlin Haney

Mar 21, 2022

Rapids Honda responded

Thank you so much for choosing Rapids Honda! We appreciate the five-star review. We're thrilled to hear that our team was able to assist and that you had such a positive experience. We look forward to having you as one of our valued customers for years to come. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 21, 2022

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Employee Rating

I really like this dealership ! I do all mot my service here Most of the reps are friendly and super helpful (Thanks Shawn Richter - Your the Best ! ) No hassle or gimmicks ,a More

by laura1464
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 21, 2022

Rapids Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Laura, for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 17, 2022

Dealership Rating
Employee Rating

Terrible service department. I’ve never felt more used & disrespected! Everytime I would leave, something else would break. This is a terrible dealership all the way around. The More

by brock.lee.173
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chad Zastrow , Jake Braun, Davis Luu

Apr 04, 2022

Rapids Honda responded

Brock, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

March 16, 2022

Dealership Rating
Employee Rating

Great service! I wouldn't go anywhere else. Everyone is so very helpful and knowledgeable. More

by Aida Lane
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aida Lane

Mar 18, 2022

Rapids Honda responded

Aida, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

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