Quick accurate service.
From entry to payment. Was well informed as serviced progressed. Waiting area was clean and comfortable.
From entry to payment. Was well informed as serviced progressed. Waiting area was clean and comfortable.
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by Kent
Verified Customer
Verified Customer
Mar 15, 2022 -
Rapids Honda responded
It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks, Kent, for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Had Auto Butler reapplication done as well as an oil
change. Also recall inspection for hood latch which they replaced. They finished earlier than promised allowing me to get back to work. Thanks? Just
change. Also recall inspection for hood latch which they replaced. They finished earlier than promised allowing me to get back to work. Thanks? Just kidding. Great job as always.
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by rwbooks
Verified Customer
Verified Customer
Mar 11, 2022 -
Rapids Honda responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. All of us at Rapids Honda are glad to have you as a customer.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The Manager and maintenance staff have absolutely no
customer service,I felt unheard and not valued
customer service,I felt unheard and not valued
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by mischelle1966
Verified Customer
Verified Customer
Mar 25, 2022 -
Rapids Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Lance Spah
Service Director
(952) 207-7860
lspah@rapidshonda.com
The staff was friendly and the building was clean I would
definitely go there again
definitely go there again
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by meekerme72
Verified Customer
Verified Customer
Mar 07, 2022 -
Rapids Honda responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with friendly service. We thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The service department does an excellent job.
I am not sure about the sales department. When purchasing the vehicle, the finance guy was giving me a hard time about wearing a “Toyota” hat. I told
I am not sure about the sales department. When purchasing the vehicle, the finance guy was giving me a hard time about wearing a “Toyota” hat. I told him every time I buy a Toyota, I make them give me hat as part of the deal. He then told me he would get me Honda hat…it’s been two years now.
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by powers889
Verified Customer
Verified Customer
Mar 04, 2022 -
Rapids Honda responded
While it's good to hear that our service team provided you with great customer service, we're sorry that you weren't fully satisfied with your sales experience. Please don't hesitate to reach out if there is anything we can do to turn this around for you. We are alsways happy to help!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
It is always a good experience, and the convenience of
shuttle service is the best
shuttle service is the best
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by cmkanaventi
Verified Customer
Verified Customer
Feb 20, 2022 -
Rapids Honda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
had an auto butler reapplication appointment.
my car interior, and exterior after the procedure was dirtier than when it was dropped off. disappointed
my car interior, and exterior after the procedure was dirtier than when it was dropped off. disappointed
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by starskie96
Verified Customer
Verified Customer
Mar 03, 2022 -
Rapids Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Lance Spah
Service Director
(952) 207-7860
lspah@rapidshonda.com
Always appreciate the professionalism and communication
of the service staff. From making the appointment to paying the bill I felt well treated and respected.
of the service staff. From making the appointment to paying the bill I felt well treated and respected.
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by jfink16
Verified Customer
Verified Customer
Feb 15, 2022 -
Rapids Honda responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The customer service of the staff at Rapids Honda is
always top notch. I've been dealing with Chad for years, and he always takes great care of me.
always top notch. I've been dealing with Chad for years, and he always takes great care of me.
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by armst22
Verified Customer
Verified Customer
Feb 14, 2022 -
Rapids Honda responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Thanks Zac!Great job!!Thanks for the wash and
Thanks Zac!
Great job!!
Thanks for the wash and delivering the vehicle back to me!!
Thanks Zac!
Great job!!
Thanks for the wash and delivering the vehicle back to me!!
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by spahkerry
Verified Customer
Verified Customer
Feb 10, 2022 -
Rapids Honda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
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