Shawn Richter | Page 6

Everyone in the service department is very pleasant to deal with. It was an easy fix and no one tried to "sell" me anything extra that was unnecessary. I appreciated that. deal with. It was an easy fix and no one tried to "sell" me anything extra that was unnecessary. I appreciated that. More

by lori.mortek Verified Customer Verified Customer

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Top notch service dept, friendly, affordable and efficient. Two thumbs way up. $25 tire rotations, who does that? efficient. Two thumbs way up. $25 tire rotations, who does that? More

by jschuster1 Verified Customer Verified Customer

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Everyone who works here is fantastic! Great service and helpful. Prompt and great phone etiquette. Thanks! helpful. Prompt and great phone etiquette. Thanks! More

by stephysticky Verified Customer Verified Customer

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Excellent service! Before I could exit the car they were waiting to check me in, and add additional recommended services to our appointment. Even with the additional work the car was ready hours before expe waiting to check me in, and add additional recommended services to our appointment. Even with the additional work the car was ready hours before expected. Fantastic staff! More

by scottclarkd37 Verified Customer Verified Customer

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I receive excellent service each and every time! Shawn is always pleasant and very helpful. I will be back. is always pleasant and very helpful. I will be back. More

by SHERRI_BERNDT Verified Customer Verified Customer

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I am dissatisfied that I was charged for a new battery for my 2019 Honda Odyssey. I was having several start up problems with my Odyssey and called Rapids Honda service department twice to describe the st for my 2019 Honda Odyssey. I was having several start up problems with my Odyssey and called Rapids Honda service department twice to describe the start up problems prior the Odyssey completely dying this past January 27th. I had to have roadside assistance to help get me going again. I was advised by a service advisor to bring the Odyssey in to troubleshoot the problem. Diagnostic tests were made on the battery and was I was told by Service advisor that it was found to be ‘OK and that I was good to go’. I was not satisfied that the diagnostic test was adequate and had a new battery installed. To my dissatisfaction, I was charged $247 for the new Honda battery and labor. See Invoice Number 153280. I feel that the 100 month warranty on the old battery should have been applied as advertised. I am grateful for the new battery as I have not experienced any start up problems since, even during the recent cold spells we have been experiencing lately. More

by jimmytfoust Verified Customer Verified Customer

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Rapids Honda did a great job replacing my headlight on my 2014 Honda Pilot! Rapids Honda is always professional and service is great. 2014 Honda Pilot! Rapids Honda is always professional and service is great. More

by CHLEBHOME12315 Verified Customer Verified Customer

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Try to charge me for a service that never took place. Then tried to charge me for the parts of the service that was not done. Then tried to charge me for the parts of the service that was not done. More

by warecon851 Verified Customer Verified Customer

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Service dept always takes care of me and gets me in and out fast! They make it easy and convenient! out fast! They make it easy and convenient! More

by normanjeremy Verified Customer Verified Customer

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I was greeted nicely and was able to watch my vehicle being worked on through the waiting glass area. The mechanic was very thorough and it was just an oil change, Cleaning the car is a nice touch being worked on through the waiting glass area. The mechanic was very thorough and it was just an oil change, Cleaning the car is a nice touch More

by markamiller23 Verified Customer Verified Customer

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