Shawn Richter | Page 8

Shawn was very helpful in explaining the maintenance needed and upcoming maintenance. He also disinfected my car with a smile. needed and upcoming maintenance. He also disinfected my car with a smile. More

by Harish Verified Customer Verified Customer

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Been a customer since day 1 when Rapids opened. Bought my 2019 Honda Odyssey from them with added features and have no regrets. We continue to service our odyssey and Pilot at Rapids and will continue to do 2019 Honda Odyssey from them with added features and have no regrets. We continue to service our odyssey and Pilot at Rapids and will continue to do so. Great customer service and great service team. Everyone at Rapids is friendly and goes beyond with helping people. Feels just like home. Very friendly! More

by jhang24 Verified Customer Verified Customer

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Great service and attention! Thanks for your friendliness!! Would recommend them for buying and servicing your next car! friendliness!! Would recommend them for buying and servicing your next car! More

by telohn Verified Customer Verified Customer

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Beautiful full service facility with friendly informed staff. Service staff were great and helpful. Always a good experience! staff. Service staff were great and helpful. Always a good experience! More

by charparsons1 Verified Customer Verified Customer

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Excellent service snd keeps the customer well informed, been there many times snd never have had a problem been there many times snd never have had a problem More

by Bjn Verified Customer Verified Customer

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Extremely dishonest. They tried to charge my wife an outrageous price and to convince her to get service that was not necessary. We will never return. outrageous price and to convince her to get service that was not necessary. We will never return. More

by kooms21 Verified Customer Verified Customer

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Service, Sales and Staff are all very personable, helpful and knowledgeable. Great people. Thank you! and knowledgeable. Great people. Thank you! More

by markkusf Verified Customer Verified Customer

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We were able to buy a new car, in one day. They worked with us and we came to a mutual price. We are very happy with our purchase with us and we came to a mutual price. We are very happy with our purchase More

by cooperkevin821 Verified Customer Verified Customer

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First time new car buyer, and came here since a family friend works there. Unfortunately, he wasn't there that day. Went in to test drive the new Civic sport, and came out with a brand new car. Hamdija w friend works there. Unfortunately, he wasn't there that day. Went in to test drive the new Civic sport, and came out with a brand new car. Hamdija was very friendly, but also very sales pushy to the point of feeling uncomfortable. All I wanted to do was test drive the car, and get a quote for pricing options to compare to other vehicles I was interested in, not purchase the same day. After my wife and I kept saying we need time to think things over, and just needed a day and pleading from H., he got his sales manager over and felt like I was backed into a corner, I couldn't say no. They wouldn't take no for an answer, they kept trying to have us take the car with us to do the rest of our errands. They also up charge for coating that's already on the car and you can't get it off. Am I happy with my car at the end of the day yes, but the experience makes me very uneasy and not sure if I'll ever buy a new car from Rapids. Since buying there's been no follow up from him. I've also already had to bring my car in for service due to a glitch, and the service advisor, Shawn, was not personable at all. He seem annoyed that I was there and I felt very rushed as well which doesn't help the experience. I'm not sure if I'll be contacted for routine maintenance intervals/ and auto butler applictions in the future or if I'm supposed to keep track of that myself. It might have been just me but overall I fell like I wasn't explained things very well on top of my experience makes me feel very uneasy. More

by fiskx049 Verified Customer Verified Customer

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They always keep you informed the status of your vehicle, and will let you go out and look at your vehicle for example if you want to look at your break pads and will let you go out and look at your vehicle for example if you want to look at your break pads More

by Bjn Verified Customer Verified Customer

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