Always friendly and willing to help resolve issues. It’s
a team approach to customer service.
a team approach to customer service.
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by MG
Verified Customer
Verified Customer
Dec 03, 2021 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear Shawn and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Work was done on time. Very professional service from
service agent. Try to up sell way to much.
service agent. Try to up sell way to much.
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by tom.vanvoorhis
Verified Customer
Verified Customer
Other Employees Tagged:
Davis Luu
Nov 27, 2021 -
Rapids Honda responded
Thank you so much for your feedback, Tom. We appreciate your business and hope to see you again!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I needed routine service on my '17 Ridgeline and this was
my first visit to Rapids Honda. I was pleased with the service but would have appreciated a quick explanation of where to go to pick up the vehicle,
my first visit to Rapids Honda. I was pleased with the service but would have appreciated a quick explanation of where to go to pick up the vehicle, where to pay for the service, etc. Not a big deal, but a minute or two extra to explain the layout would be helpful.
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by c_e_olson
Verified Customer
Verified Customer
Nov 24, 2021 -
Rapids Honda responded
Thanks for sharing your thoughts about your experience with Rapids Honda. We apologize that we were not more helpful on your first visit. We appreciate your business and hope to see you again soon!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
They did great. The one thing they could work on is being
available when someone pulls into the service area. I and another guy stood for a good 5 minutes waiting for anyone to say anything to us. My oil cha
available when someone pulls into the service area. I and another guy stood for a good 5 minutes waiting for anyone to say anything to us. My oil change was done quickly and and timely. I will be back for more maintenance.
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by Angelakolson
Verified Customer
Verified Customer
Nov 24, 2021 -
Rapids Honda responded
Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you and that you had such a positive experience. We will certainly note your suggestion! We hope you will continue to visit us!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Service was very fast ! Showed up 40 min for a oil change
and they got me in right away.
and they got me in right away.
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by s.witucki
Verified Customer
Verified Customer
Nov 19, 2021 -
Rapids Honda responded
Thank you so much for your wonderful review! We are thrilled that Shawn had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rapids Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I went in for an oil change and had a leaking tire. The
associates were friendly and handled my concerns well.
associates were friendly and handled my concerns well.
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by timlloyd19
Verified Customer
Verified Customer
Nov 17, 2021 -
Rapids Honda responded
Thank you, Tim! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Not this particular appointment, however this is where
we bought it. They coolant was changed at 92000, and it was recommended that we change it at 10800 which was bot neccessary. Many people I talk too
we bought it. They coolant was changed at 92000, and it was recommended that we change it at 10800 which was bot neccessary. Many people I talk too call it RIP off Honda not Rapids Honda. I understand that it is a business but I will not be a return costumer.
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by mrmartinson
Verified Customer
Verified Customer
Nov 30, 2021 -
Rapids Honda responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Very bad customer service I will never go back there
neither me or any of my family members
neither me or any of my family members
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by Abbas69026
Verified Customer
Verified Customer
Nov 24, 2021 -
Rapids Honda responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Lance Spah
Service Director
(952) 207-7860
lspah@rapidshonda.com
Got stuck in traffic and was 1/2 hour late to my
appointment and they still got me in right away when I got there.
appointment and they still got me in right away when I got there.
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by gamitt54
Verified Customer
Verified Customer
Nov 05, 2021 -
Rapids Honda responded
Thank you for your feedback on your recent visit to Rapids Honda. It is great to hear that we were able to assist you and that you had such a positive experience. We sincerely appreciate your business.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Very great business , excellent service, I'm very
satisfied on the work done in my car, I highly recommend to anybody. Thank you
satisfied on the work done in my car, I highly recommend to anybody. Thank you
More
by alwanspecial
Verified Customer
Verified Customer
Oct 25, 2021 -
Rapids Honda responded
Congratulations on your new vehicle! We are so glad that Shawn had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
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