Shay Piel

Easy to deal with. Love the pick up and drop off service. Finished up the repair quickly. Love the pick up and drop off service. Finished up the repair quickly. More

by NEELYWILLARD Verified Customer Verified Customer

Report | Print

My car was in and out of that shop WAY too many times. Even after the recall was performed on my car to fix the coolant from leaking into the engine. I still have white smoke pouring out of the tailpipe Even after the recall was performed on my car to fix the coolant from leaking into the engine. I still have white smoke pouring out of the tailpipe and no one there could see it. My car was there for over 2.5 weeks and when I picked it up because I wasn't going to pay to have band aid fixes for subpar parts to fail again. I started my car and right away a plume of smoke came out. So many strikes from this shop. Oil drain plug after every visit was tightened to the point I was unable to remove it myself even with an impact wrench. I had several other people try to remove it as well. Multiple sensor's going bad, fuel injectors bad, flex plate bad, the whole car and service bad... More

by BJOHNSON4444 Verified Customer Verified Customer

Report | Print

Trevor Lindell and his team did a great job servicing my vehicle. They provided a thorough video of each checkpoint along with recommendations for service. I’m very pleased with my experience at Mac Haik vehicle. They provided a thorough video of each checkpoint along with recommendations for service. I’m very pleased with my experience at Mac Haik Ford Quick Lane. More

by USNAVY1610 Verified Customer Verified Customer

Report | Print

Me encanta el trabajo tan eficiente y rápido que hacen todos en general, también soy fan de el trato y la amabilidad que les brindan a sus clientes.. todos en general, también soy fan de el trato y la amabilidad que les brindan a sus clientes.. More

by YUNETRR Verified Customer Verified Customer

Report | Print

My service advisor was helpful and kept me informed of what was going on throughout the whole process. The work done on my car was satisfactory and I will definitely be coming back for all of my future ne what was going on throughout the whole process. The work done on my car was satisfactory and I will definitely be coming back for all of my future needs. More

by ALICEMM103 Verified Customer Verified Customer

Report | Print

The service was on a Ford F350 SRW. It was oil, filter, fuel filter, cabin filter and tire rotation. Other than it was quite expensive and took over 3 hours, it was mostly fine.. How It was oil, filter, fuel filter, cabin filter and tire rotation. Other than it was quite expensive and took over 3 hours, it was mostly fine.. However, brining to to a professional at a dealership, you think they would know the front and rear tire pressures are different. And when rotating the tires they need adjustment. But sadly, no. So did it myself. The service tech did a good job keeping me informed. And apologized for the service taking so long. More

by hmscooter96 Verified Customer Verified Customer

Report | Print

Great experience. Fast service. Picked up my truck and delivered it after my service . Recommend to everyone I know. Fast service. Picked up my truck and delivered it after my service . Recommend to everyone I know. More

by BRITTNEY.DOTSON Verified Customer Verified Customer

Report | Print

Very very very happy with the service I always get at Mac Ford. This time, they were able to even get me in with no appointment, in and out in an hour. Thanks as always and you guys will always be my go to f Ford. This time, they were able to even get me in with no appointment, in and out in an hour. Thanks as always and you guys will always be my go to for Ford service. More

by DOUG.MILLER0 Verified Customer Verified Customer

Report | Print

Mak Haik Ford sold me a “new” car with rodent damage and then tried to make me pay for the repairs. The car I purchased was a loaner car with 650 miles on it, but was considered “new”. I didn’t realize at then tried to make me pay for the repairs. The car I purchased was a loaner car with 650 miles on it, but was considered “new”. I didn’t realize at first that the check engine light was on. I had to go out of town right after I purchased it, so when I went to pick up my license plates, I reported it to my salesman and someone in the service department who said to arrange the loaner car with my salesman and bring it back anytime and they would look at. Salesman told me the next day that they had no loaner cars, even though I paid for this service when I bought the car. He then never tried again to get me a loaner or call me back. When I called to try and make a service appointment, I was told to just bring it in anytime. I was again told they had no loaner cars, but they would get me a ride home. I dropped by Quick Lane with the car and Shay all but accused me of lying when I said I had talked to someone in the service department and was told to just bring it in. He was very put out and said there was no record of my call. He then went and talked to someone in the back. He came out and had a complete change of demeanor, falling all over himself to be nice to me this time. Now all of a sudden they had loaner cars. I was given a loaner car. Shay called the next day to tell me there was rodent damage to the car to the tune of $1200 and it was my responsibility to pay for it. I told him there was no way that happened on my watch. He said I needed to look for rat poop in my garage! Funny, my previous Ford was housed in my garage for six years without rat damage! I called my salesman (who was off that day). He said he would talk to someone the next day. I decided to go to the dealership and talk with the sales manager. He resolved the problem so that I was not charged for the damage. Shay called to tell me I could pick up the car and there was no charge for the repairs. He also reminded me I would receive a survey and to remember he was the one who helped me resolve this. This was the third new car I purchased there. My salesman never even returned my phone call when he was back at work to apologize for selling me a car with rodent damage and a check engine light on. I took the car to an independent mechanic and had him check it. I’m still keeping my fingers crossed there’s not going to be more damage. I know where these cars are parked outside and to blame that on me was deplorable! I guess they thought they could pull one over on me since I’m a woman. I will never buy another car from Mak Haik or recommend them to anyone! More

by LUSHANNON1948 Verified Customer Verified Customer

Report | Print

Even though the AC was out, service was great. The free coffee and wifi is 5 stars. The free coffee and wifi is 5 stars. More

by INSPERACE Verified Customer Verified Customer

Report | Print