Sheila Sandel | Page 4

Leson Chevrolet responded

Thank you for the kind words and wonderful feedback! We’re happy to hear that Ms. Sheila continues to provide a welcoming, helpful, and positive experience for our customers. We truly appreciate you taking the time to recognize her and share your experience. We look forward to seeing you again at Leson Chevrolet!

Leson Chevrolet responded

Thank you for the great review! We’re happy to hear that our team was polite, friendly, and provided clear communication throughout your visit. Taking care of our customers and keeping them informed is something we take pride in every day. We truly appreciate your business and look forward to helping you again in the future!

Leson Chevrolet responded

We're sorry you feel this way. This repair involved a GM warranty transmission that was purchased as a counter-sale part. Under GM's warranty guidelines, counter-sale transmissions are only covered when installed by a certified repair facility. We initially understood that to be the case, but later learned the transmission had been customer-installed, which changed the warranty process. We contacted GM for guidance and followed the procedures they required. We also absorbed diagnostic labor that was not covered in an effort to help. We understand your frustration, but our decisions were based on GM warranty policy, not a desire to inconvenience you. We appreciate your feedback and wish you the best moving forward.

Leson Chevrolet responded

Thank you for choosing Leson Chevrolet for your first visit! We're so glad to hear your experience was smooth and easy, and that we'd earn a 10 out of 10 from you. Providing a simple, stress-free experience is exactly what we strive for. We truly appreciate your feedback and look forward to welcoming you back for your next visit!

Leson Chevrolet responded

Thank you for the wonderful 5-star review! We're delighted to hear you received excellent service and that the communication throughout your visit exceeded your expectations. It's great to know your advisor was courteous, cheerful, dependable, and kept you updated every step of the way. We truly appreciate your kind words and your trust in Leson Chevrolet. We look forward to serving you again in the future!

Leson Chevrolet responded

Thank you for your fantastic review! We're thrilled to hear everything went great during your visit. Sheila will be delighted to know her professionalism and knowledge made such a positive impression. We truly appreciate your continued trust in Leson Chevrolet and look forward to providing you with the same great service for many years to come. Thank you for being a valued customer!

Leson Chevrolet responded

Thank you for your feedback! We're glad to hear you had a good experience and that everything was completed in a timely manner. We appreciate your business and look forward to serving you again at Leson Chevrolet!

Leson Chevrolet responded

Thank you so much for taking the time to share your experience. I truly appreciate your kind words and am glad to hear that Sheila and I were able to provide the level of service you expected and deserved. I understand that past experiences can shape your expectations, so it means a lot to know we were able to turn things around and deliver a 5-star experience. Our goal is always to take care of our customers, communicate clearly, and make sure you feel confident bringing your vehicle to us. Thank you again for your trust and for giving us the opportunity to serve you. We truly appreciate your business and look forward to helping you again in the future!