Shelby Dilla
Shelby Dilla at Auto Park Ford

Shelby Dilla

Service Writer

Auto Park Ford

1820 S Centerville Rd
Sturgis, MI 49091

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4.9
64 Reviews
4.9

64 Reviews

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64 Reviews of Shelby Dilla

February 02, 2026

Dealership Rating
Employee Rating

The dealership forgot to tighten the calibers on the vehicle. We will not be using this dealership anymore. More

by SBOLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 02, 2026

Auto Park Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Grooms Service Manager Auto Park Ford 574-333-8118

February 01, 2026

Dealership Rating
Employee Rating

They always take really good care of me and my vehicles . They are on top of any problems they find while doing routine maintenance, and Shelby works really hard and is really good at her job she should get More

by JAMES.KNAPP1
Recommend Dealer
Yes

Other Employees Tagged: Shelby Dilla

Feb 01, 2026

Auto Park Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 31, 2025

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Employee Rating

We have used Auto Park Ford Service Department for our vehicles for a few years now but this was our first experience with purchase of a vehicle. From our Service contact Shelby to Sandy, Corey and Ken More

by FordFanWP
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen , Core & Ken -- Both 5 Stars

Oct 31, 2025

Auto Park Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 29, 2025

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Employee Rating

Wouldn’t choose anywhere else. Amazing workers and got the right car for me. Make sure to go to Brad fields More

by fieldsmacknize
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sandie Owen, Rick Kobold, Candy Abbs, Josie Parker , Brad Fields, KELSEE GROCE, TRACI METROFF-RASMUSSEN, LUKE TERRELL, KAYLA WILCOX

February 15, 2025

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Friendly service providers and valet team. They were helpful and provided quick service. Will always recommend. More

by ANDROTECH95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candy Abbs , Tatum Shepherd

Feb 17, 2025

Auto Park Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Auto Park Ford, we look forward to having you as a valued customer for many years to come!

Feb 17, 2025

Auto Park Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 13, 2025

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Thank you for the info and always enjoy the friendly staff. Clean and nice dealership. More

by Kokelso
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: KELSEE GROCE

Feb 13, 2025

Auto Park Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Auto Park Ford.

January 31, 2025

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Super friendly and great follow up. Highly recommend this dealership to my friends and family. More

by e.eishen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 01, 2025

Auto Park Ford responded

Thanks for sharing about your experience with Auto Park Ford. We appreciate your business and hope to see you again soon!

January 30, 2025

Dealership Rating
Employee Rating

Josie is very pleasant to talk to and does an amazing job great customer service More

by mammaroop
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 01, 2025

Auto Park Ford responded

Thank you for the kind words for Josie and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Josie know if we can be of further assistance.

January 09, 2025

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Employee Rating

Jose was very professional and answered any question I had. The dealership has been great with their checking in with me on every detail with the sale and service. More

by mbassmaster67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Kobold

Jan 10, 2025

Auto Park Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jose and our team, and we look forward to working with you again.

January 02, 2025

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Employee Rating

Always helpful! They are great with communication and always prompt with service. love the texting to keep updated! More

by MDDININNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Candy Abbs, Josie Parker

Jan 03, 2025

Auto Park Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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