Sheldon Pyke | Page 2

I was looking for a new Ford Explorer ST. I found one that I liked at Friendly although technically it was "used" because it had been one of their loaner vehicles. The buying process was relatively pain that I liked at Friendly although technically it was "used" because it had been one of their loaner vehicles. The buying process was relatively painless, but from there it's been nothing but a huge headache. In looking the vehicle over, there were a few scratches and things found. They were pointed out to the sales person who agreed to have them taken care of. When it came time to pick up my vehicle from having those things fixed, it was discovered that not only had all of the work NOT been completed, but it had incurred additional damages while in their possession being worked on. The sales person was informed and he brought over a sales manager named Cheryl Thrun. My husband began explaining the situation to her and showing her some of the issues. When she came over to the side of the vehicle I was on, she didn't introduce herself or anything. I began talking about one of the issues with the vehicle and upon completion, she literally looked at my husband, pointed out something towards the front of the vehicle and started asking him a question and walked around where I was, headed to whatever she'd pointed out to him. There was ZERO acknowledgement of me or anything that I said from her. It was like I'd said absolutely nothing. She made a comment about the vehicle having been in their courtesy vehicle fleet. She says "so it's used, not new. It's not going to be perfect and you have to expect that there's going to be some wear and tear." The way she spoke was with such a rude and condescending tone. My husband started to speak, but I cut him off to let her know that being new or used is beside the point and wear and tear isn't the issue. The issue was that the agreed upon work to be done to the vehicle wasn't completed and on top of that, while left in their care, my vehicle had been further damaged by the staff. Cheryl mentioned that parts would have to be ordered and asked if I was going to leave the vehicle there. I told her absolutely not, but that someone could call when the parts arrived so that an appt could be scheduled. Nothing about my interaction with that woman was good. She seemed fine when speaking to my husband, but everything about her changed when she saw me, from the look on her face, to her body language, the tone of her voice and whole demeanor in general. I mentioned it to my husband and we wondered if it had anything to do with our being an interracial couple. He's Caucasian and I am African-American. Maybe it didn't but she was so incredibly rude, dismissive and condescending in her manner. More

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Personal touch where other dealerships fall short I'm new to the internet sales/marketing bit, but Friendly took the time to call and actually want to meet with me personally! Especially nice to have I'm new to the internet sales/marketing bit, but Friendly took the time to call and actually want to meet with me personally! Especially nice to have this kind of attitude with what's going on now. Right away I was greeted by the staff and even had my old ride (Mustang) complimented. Working with Sheldon was an absolute pleasure. Drove away with a new truck! ...and yes, I kept the pony. More

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ALL BY PHONE, WITH EMAIL REMINDERS. SHELDON EARNED RESPECT. The only thing I can say about the dealership is what I've marked above. I have not been there. But I am impressed with Sheldon and the Internet peo The only thing I can say about the dealership is what I've marked above. I have not been there. But I am impressed with Sheldon and the Internet people who have contacted me. I look forward to a visit and test drive in the hopefully near future. I have not been a Ford person, so your powers of persuasion will be tested. I look forward to seeing the Expedition and an F-150 pickup More

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The live up to their name! Sheldon was wonderful to deal with, the whole experience was friendly, and helpful, I love my new truck, would recommend my friends/family to buy here Sheldon was wonderful to deal with, the whole experience was friendly, and helpful, I love my new truck, would recommend my friends/family to buy here. More

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Go visit Sheldon over at Friendly Ford! We started our experience over at a different Ford dealership in vegas and it was truly an awful experience. From the minute we stepped into Friendly, We started our experience over at a different Ford dealership in vegas and it was truly an awful experience. From the minute we stepped into Friendly, everything just fell into place. Sheldon was an amazing salesman and really knew what he was talking about. What was best is that, if he didn’t know an answer, he was honest about it and didn’t try to BS us and would find out the answer. This was the best car buying experience we’ve had and will definitely be back for our next! More

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New Ford Edge I came back to Friendly Ford 9 years after I purchased my previous Ford because the experience in 2010 was very good. It was even better this time. I came back to Friendly Ford 9 years after I purchased my previous Ford because the experience in 2010 was very good. It was even better this time. Sheldon Pyke the salesmen was very professional and friendly as we worked through this purchase. There was some negotiating that went on and we came to a fair deal. I was pleased with the results. I also had a good experience with the contract person Amin. More

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Excellent customer service From the parking lot to the final departure with your new car all the team was really friendly and helpful. They responded to all our questions and t From the parking lot to the final departure with your new car all the team was really friendly and helpful. They responded to all our questions and took the time needed to enjoy our experience off purchasing a new car. Sheldon was amazing and took the time to explain each single detail! We will recommend Friendly Ford and send you customers! Keep it up! Great job!!! More

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Awesome salesman, sales manager and finance manager My experience with Friendly Ford was absolutely wonderful, I would recommend Sheldon my salesman to anyone, a very simple process in buying a car, in My experience with Friendly Ford was absolutely wonderful, I would recommend Sheldon my salesman to anyone, a very simple process in buying a car, in an out within an hour More

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Excellent Service Special thanks to Mr. Sheldon Pyke who makes our purchase so easy and fast and also thanks for all team to understand that we have 2 year old who does Special thanks to Mr. Sheldon Pyke who makes our purchase so easy and fast and also thanks for all team to understand that we have 2 year old who doesn't want to sit. But these guys not rush us or feel irritated because littel one shouting. Sheldon bring some toys to calm him down I really appreciate that. Overall we are happy with our purchase. Thanks guys and Happy Holidays. More

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GREAT SERVICE!!! IVE BEEN VERY SATISFIED FOR OVER 20 YEARS AT FRIENDLY FORD..GREAT CARS AND SERVICE DEPARTMENT. 😎😎😎...I WOULD NEVER GO TO ANY OTHER DEALERSHIP. THAN IVE BEEN VERY SATISFIED FOR OVER 20 YEARS AT FRIENDLY FORD..GREAT CARS AND SERVICE DEPARTMENT. 😎😎😎...I WOULD NEVER GO TO ANY OTHER DEALERSHIP. THANKS AGAIN.. More

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