Christopher Pellinger

GO TO THIS DEALER AT YOUR OWN RISK! !! Their negligence could get people KILLED! Friendly Ford in Las Vegas sold me a dangerous vehicle that needed numerous repairs despite it being a !! Their negligence could get people KILLED! Friendly Ford in Las Vegas sold me a dangerous vehicle that needed numerous repairs despite it being a certified pre-owned. When I bought the vehicle, they had installed 2 defective tires, left on 2 cracking old tires that had to be replaced within 10,000 miles, did not check fluid levels, did not fix or notice a cracked transmission bracket and a cracked windshield wiper fluid reservoir, did not even check if the radiator cap fit, and it took them 2 weeks to get my van after they broke the sunroof and did not bother to expedite the part. Additionally, they did not even file the title information correctly and now I am being harassed by the company I have my loan through because of this. I sent information on my initial issues to general manager Bill Bosnos and heard nothing back. Although they covered some of the original issues that were identified, it was like pulling teeth, and the service manager lied to me and gaslit me on several occasions. I filed a complaint with Ford but they have made it clear that as a company they do not intend to hold negligent dealers such as Friendly Ford accountable. Friendly Ford has made no attempt to reach out and make this issue right. This has been an extremely expensive and scary process to deal with, as I could have been killed at numerous times because of their neglect. I have also lost many days of work over the issues with the vehicle because Friendly Ford could not be bothered to do their jobs correctly. Additionally, I know of another instance where Friendly Ford installed defective tires on a vehicle. As far as I can tell, Friendly Ford is putting customers at risk, and could kill people with the vehicles they are selling. More

Report | Print

They are the absolute best when it comes to custom service. Friendly Ford will move mountains to have your vehicle in top shape. The managers Bill and Chris are outstanding examples of complete custom service. Friendly Ford will move mountains to have your vehicle in top shape. The managers Bill and Chris are outstanding examples of complete customer service. Thanks for following up on my request and even if I showed up a month later you both had everything documented. Chris handled my request, which was complicated,within minutes. Representatives like Bill and Chris is why I have purchased 3 vehicles from Friendly Ford. Gentlemen, thank you. More

Report | Print