Shelia Leblanc | Page 2

Toyota of Kenner responded

I apologize if we missed a prior opportunity to address your concern. I welcome the opportunity to discuss your recent service visit. My name is Allison Kimbrough, Customer Relations Manager and I can be reached at 504-464-4500. I look forward to speaking with you.

Toyota of Kenner responded

We appreciate your loyalty to our dealership. We are thankful that our efforts to provide comfort are paying off. I will forward your suggestion regarding loyalty discounts. Your feedback is appreciated. Thank you for taking the time to share your experience with us.

Toyota of Kenner responded

We appreciate you providing your feedback. It sounds like we satisfied your expectations. We see that Shelia was influential as well. Would you mind sharing a little more detail about your visit that resulted in the 2 star rating?

Toyota of Kenner responded

All of those qualities are what make Shelia an asset to our organization. We are certainly glad that this was what you were privy to during your Service visit. Customer satisfaction is at the top of our list of importance. Thank you for taking the time to share your service experience.

Toyota of Kenner responded

So very glad to hear this. We strive to provide exceptional customer service. On behalf of Shelia and the rest of our staff, thank you! We look forward to seeing you on your next visit.

Toyota of Kenner responded

Thank you for taking the time to speak with me this afternoon. I apologize for the way that you were made to feel during your service visit. We never want you to feel as though your concerns or requests are dismissed. Your feedback was a reminder that we need to slow down and listen to our customers. We need to be transparent, thorough and empathetic in our communications. And most importantly we need to treat customers with respect. We understand that your vehicle is an important piece in your day to day life. We strive to keep that in mind as we work to resolve the issue and return it in a timely manner. Again I apologize.

Toyota of Kenner responded

A pleasure to deal with is what we think of her as well. Shelia is definitely all of the above. And she is certainly an asset to our dealership. We appreciate hearing that you experienced exceptional customer service from Shelia. Thank you for your continued patronage.

Toyota of Kenner responded

Excellent! On behalf of Shelia and our Service Department you are more than welcome. We strive to achieve customer satisfaction so it is great to be made aware when we do so. Thank you so much for your feedback. We look forward to seeing you at your next visit.

Toyota of Kenner responded

We appreciate you choosing us as your service dealership. We love and appreciate hearing from you as we do strive to provide the best service possible. Thank you.