Shelley Andruchow | Page 2

My family just moved to Wesley Chapel Florida! We are so beyond excited to buy our first vehicle in FL! Thank you to Karen, Evelyn, Liam, Wayne, and Angel for working so late to complete my transaction! Thi beyond excited to buy our first vehicle in FL! Thank you to Karen, Evelyn, Liam, Wayne, and Angel for working so late to complete my transaction! This is one experience I will always remember! I absolutely love my XT6! What a smooth, enjoyable ride! 5 star customer service! More

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This is the fifth Cadillac purchase with Karen as my sales representative. Karen knows exactly what I’m looking for in a vehicle and work diligently to make my purchase satisfactory. This is the sevent sales representative. Karen knows exactly what I’m looking for in a vehicle and work diligently to make my purchase satisfactory. This is the seventh Cadillac purchase from Ed Morse Cadillac overall. The dealership is loyal to their customers. The sales and service staff are courteous and professional. More

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I was driving down North Fletcher and I look to my right and I see a white challenger SRT at the Cadillac dealership .. this has been my DREAM CAR for years .so I stop and I talk to a gentlemen his name is and I see a white challenger SRT at the Cadillac dealership .. this has been my DREAM CAR for years .so I stop and I talk to a gentlemen his name is JEAN PAPY He is a SALES AND LEASING CONSULTANT ..at the time that I was talking to the gentleman he was a nice guy .. so I told him I wanted the car ..we made a deal And I bought the car.... at the time I was buying the car I noticed that the spoiler on the bumper was damage I accepted the car that way it was only because it was just the spoiler and it wasn’t that Big of a deal ..than it became a nightmare and the worst day of my life ..I wish I’ve never walked into that xxxx dealership ..I feel so robbed, I feel like I have been taking advantage of ..before we finish closing the deal they informed me I had to return the car to get it tinted since they were planning on doing it before I purchased it ..they took more time then they told me they were going to get it done by..now one week later I take a look at the car after hand washing it and I noticed that the rotors on the car are wort.. i called them ..got the runaround on the phone so I ended up driving back to the dealership When I went to the dealership the person I needed to speak to was not there so they gave me A number to call so I called and they told me they’re gonna call me back but they never did .. now 2or 3 weeks later I receive a phone call saying that they’re building is ready and they can take my car on Tuesday now it’s Monday so I asked can I drop off the car today so It can be there for tomorrow they say sure that’s no problem ..so I wash the car clean it up detail it and dropped it of for tinting ..on Tuesday they call me they did not find anything wrong with the rotors when I know the rotors are wort but OK they told me the car was ready ..i was working so I could not go pick up the car until the next day . I arrived at the dealership I go to the service desk and get the keys to my car... I noticed that my car is parked under a tree holy xxxx The car was filthy .. i was so distracted by how dirty it was that I didn’t get to walk around the car to check if there was any damages to the car..when I get home I noticed that the spoiler on the driver side is hanging off I’m like what the fxxk ..so I wash the car I’m already pissed off my day is ruined So I parked the car in the garage OK so here is when the xxxx gets xxxxed up I jack up the the car To see What’s the reason that the spoiler set off ..I go under the car and I noticed that there is sheet metal screws holding on the spoiler and the whole bottom of the bumper is destroyed so I called the dealership they’re giving me some blah blah over the phone so I jump in the car I get there I speak to a supervisor I leave the car the next day the supervisor calls me and tells me how much the parts are going to cost that they’re only going to cover half .. so they sold me the car damaged but that’s not the xxxxed up part ..the xxxxed up part is ..they showed me the Carfax.. there were no accident reported and at no time did the salesman tell me that the car was involved in an accident and all the information on the Carfax is false so that’s the kind of business (ED MORSE CADILLAC TAMPA 101 E FLETCHER AVE Tampa ,FL 33612) They sell damaged cars to customers then they want you to pay after you already paid for the car... So they don’t inform me that the car is damaged or that they have done prior work to the car .. they sell me the car damage. They knew the car was damaged then they tell me that they’re willing to fix the bumper but I have to pay half after already paying $37,000 for this car why do I have to give you any more money when you knew the car was damaged and you still sold it to me .. I get a phone call yesterday telling me that the car is about $1300 to fix the damage on the car so the car needs a bumper a spoiler and a grill I tell them don’t worry about the spoiler or the grill just fix the bumper and they have the audacity to tell me that I have to pay half of the damage to the bumper when you sold me the bumper damaged...this is the kind they provide to someone like me after spending $37,000 on a car so now I have to pay half of the bumper pay the full price for spoiler the grill after paying $37,000 for a car that they sold me knowing that it was damaged!! My advice to anyone trying to buy a car at this dealership is don’t do it the headache is not worth it we work too hard for someone to come and steal from us because that’s what it’s called stealing ...that is not good business people like me wake up at 4 o’clock in the morning and work 12 hour 16 hour shifts with xxxxty pay and we go spend our money with these dealerships and this is the kind of business they provide .. please take my advice do not spend your money that you work hard for at this place you .. they will rob you .. they took 37,000 ,put it their bank account and then they want more money from me to fix something they should’ve fixed from the beginning ! Stay away from this dealership ... More

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My third car from Ed Morse and I have been very pleased with every one at the dealership. From sales to service. I would and will recommend them. with every one at the dealership. From sales to service. I would and will recommend them. More

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Awesome buying experience The professional and personable service we received at Ed Morse was exceptional. Having the pre approval and financing completed online with Katrina The professional and personable service we received at Ed Morse was exceptional. Having the pre approval and financing completed online with Katrina before heading to the dealership, made the buying experience a dream. Anthony couldn’t have been more informative on showing us all the details on my new “used” MKS. I feel more than comfortable to call him with any other questions I might have about my vehicle. We look forward to our next Cadillac purchase from Ed Morse. Thank you!!!!! Tara Lyn More

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Love my XT 4 We purchased a brand new cadallic from Evelyn Ferguson and she has an excellant personality and very knowledge with Cadallics Excellant sales rep We purchased a brand new cadallic from Evelyn Ferguson and she has an excellant personality and very knowledge with Cadallics Excellant sales representive. Your team worked together well to satisfy what we wanted. More

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Great experience My wife and I have been looking to purchase a new vehicle for a few months. We found Ed Morse Cadillac of Tampa by a google ad that came up for a 2019 My wife and I have been looking to purchase a new vehicle for a few months. We found Ed Morse Cadillac of Tampa by a google ad that came up for a 2019 Cadillac Escalade ESV. We’re ecstatic to say with the help of our sales rep Evelyn and all the amazing people at Ed Morse we finally bought the car of our dreams! Thanks Ed Morse Cadillac of Tampa. More

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Expect the BEST!! The staff at Ed Morse, Fletcher Avenue-Tampa have always exceeded my expectations. From service with Shelley to sales with Joshua they've shown superi The staff at Ed Morse, Fletcher Avenue-Tampa have always exceeded my expectations. From service with Shelley to sales with Joshua they've shown superior customer service, knowledge and genuine professionalism. I've worked in the sales and service field for more than 30 years, In my opinion, Ed Morse ranks best in class along with Disney when it comes to understanding the customer needs and demonstrating impeccable attention to details and I wouldn't expect anything less from a #1 Cadillac company. More

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Friendly, professional, honest I have been a customer here for many years and have never had a bad experience. Everyone I’ve encountered has been great. I highly recommend Ed Morse. I have been a customer here for many years and have never had a bad experience. Everyone I’ve encountered has been great. I highly recommend Ed Morse. More

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Wanted a certified Cadillac Karen was looking for a certified car or SRX for quite a few months. When I finally realized exactly what I wanted, she found two excellent vehicles Karen was looking for a certified car or SRX for quite a few months. When I finally realized exactly what I wanted, she found two excellent vehicles quickly. Karen listens to More

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