Shelley Andruchow | Page 2

Second time buying a Cadillac from Ed Morse Cadillac Tampa, our salesman Anthony Hyde, once again was very helpful and knowledgeable about the brand and the vehicle that we were interested in purchasing Tampa, our salesman Anthony Hyde, once again was very helpful and knowledgeable about the brand and the vehicle that we were interested in purchasing! We own three cars, two of which are Cadillacs that we purchased from Ed Morse with the assistance of Anthony Hyde. More

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I bought a 2018 Volkswagen Atlas at this dealership on July 18, 2020, the seller who assisted me was Mr. Ed Trujillo, the car had a message on the screen: (Engine on due to system / power needs). Mr. Truj July 18, 2020, the seller who assisted me was Mr. Ed Trujillo, the car had a message on the screen: (Engine on due to system / power needs). Mr. Trujillo told me that the car had undergone a reconditioning (I paid : $ 961.55) and he said this was unimportant since it had undergone inspection and that I should not worry since Ed Morse Cadillac's technical service will fix it. Trusting his word, I agreed to do business with Mr. Trujillo, because in his office shows the years of service to this dealer who seemed to me to be a correct and reliable person and even coordinated the appointment with technical services for Friday July 24 2020 at 8:00 AM to solve the problem. They prepared the financing documents for the car, I was attended by Mr. Lam Nguyen, who at first courteously attended me, until when I did not want to agree with the extra charges that he wanted to include to this vehicle, one of them included a charge Nearly $ 1,000 from Gap Insurance, $ 670 from a system called LoJack (Tracking System) both of which I declined. He insisted several times .. but I did not accept them. The reasons for not accepting them are very simple: Gap Insurance at my bank cost me $ 370.00 and the LoJack system is for a vehicle that does not have a tracking system. The Volkswagen Atlas 2018 SE W / Tec. It has that system installed so it was not necessary to pay for a device that the car already includes. After spending around 2 hours I finally finished signing the documents trusting that everything was as we had agreed with Mr. Nguyen. On Sunday, July 19, 2020, at my house I reviewed the signed documents and was surprised that the LoJack system was in the documents as accessories. I spoke to Mr. Trujillo and I told him that I had declined to this device that I did not want, he told me that I am within my rights and that I stop by the dealer to re-sign the papers. On Monday, July 20, I went to the dealership at 4:10 PM. I spoke with Mr. Nguyen, I commented that I had told him that I did not want LoJack, he was upset and told me that this was a request from the Bank and for that reason He has not pulled out of the documents, was upset when I told him that if so, I don’t want the car and that I don't had no problem returning it. He was upset and said me "his credit is xxxxxxxx" so the bank is requiring this. That the Bank must be sure in case it does not pay to be able to trace it with the Police and thus recover it. I immediately called the Bank to inquire about the requirement that Mr. Nguyen was forcing me to buy. The bank replied that they do not require any LoJack device to accept the credit. Immediately he asked me to leave his office that he would no longer attend to me. The Manager took care of me and gave Mr. Nguyen the order to prepare the documents again, I told him that he did not want to speak to this Mr. anymore since he had not respected me, he told me that there were no more people to do this than go to sign the documents. Accept and sign the documents again thinking that all problems would end here. On July 24, 2020 I went to my appointment with Ed Morse Cadillac's Technical Department to solve the problem related to the message on the screen: (Engine on due to system / power needs) in addition to the car needing alignment. They provided me with a rental car (Toyota Corolla) until my car going to be ready. On July 27, they called me from the technical department to tell me that the car was ready and that the subject of the message should I take the car to Volkswagen to have it fixed. I told them: I was not going to take the car to the Volkswagen because I had not bought the car from the Volkswagen but from Ed Morse Cadillac and who should take them should be you. I called Mr. Trujillo to indicate that I wanted to return the car and he said that I cannot. I paid 961.55 for reconditioning for a car that only in the Carfax shows that they changed the oil, checked the alignment and recharged the battery. At date the car remains with the Volkswagen Dealer because they cannot solve the engine problem with this car. I am in a rental car provided by Volkswagen because Ed Morse Cadillac called me today (7/30/2020) to tell me that they would no longer pay for the rental car. Until today no one has contacted me to give me a solution to the problem, meanwhile, the car I bought is defective in the Volkswagen services. More

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My family just moved to Wesley Chapel Florida! We are so beyond excited to buy our first vehicle in FL! Thank you to Karen, Evelyn, Liam, Wayne, and Angel for working so late to complete my transaction! Thi beyond excited to buy our first vehicle in FL! Thank you to Karen, Evelyn, Liam, Wayne, and Angel for working so late to complete my transaction! This is one experience I will always remember! I absolutely love my XT6! What a smooth, enjoyable ride! 5 star customer service! More

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This is the fifth Cadillac purchase with Karen as my sales representative. Karen knows exactly what I’m looking for in a vehicle and work diligently to make my purchase satisfactory. This is the sevent sales representative. Karen knows exactly what I’m looking for in a vehicle and work diligently to make my purchase satisfactory. This is the seventh Cadillac purchase from Ed Morse Cadillac overall. The dealership is loyal to their customers. The sales and service staff are courteous and professional. More

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I was driving down North Fletcher and I look to my right and I see a white challenger SRT at the Cadillac dealership .. this has been my DREAM CAR for years .so I stop and I talk to a gentlemen his name is and I see a white challenger SRT at the Cadillac dealership .. this has been my DREAM CAR for years .so I stop and I talk to a gentlemen his name is JEAN PAPY He is a SALES AND LEASING CONSULTANT ..at the time that I was talking to the gentleman he was a nice guy .. so I told him I wanted the car ..we made a deal And I bought the car.... at the time I was buying the car I noticed that the spoiler on the bumper was damage I accepted the car that way it was only because it was just the spoiler and it wasn’t that Big of a deal ..than it became a nightmare and the worst day of my life ..I wish I’ve never walked into that xxxx dealership ..I feel so robbed, I feel like I have been taking advantage of ..before we finish closing the deal they informed me I had to return the car to get it tinted since they were planning on doing it before I purchased it ..they took more time then they told me they were going to get it done by..now one week later I take a look at the car after hand washing it and I noticed that the rotors on the car are wort.. i called them ..got the runaround on the phone so I ended up driving back to the dealership When I went to the dealership the person I needed to speak to was not there so they gave me A number to call so I called and they told me they’re gonna call me back but they never did .. now 2or 3 weeks later I receive a phone call saying that they’re building is ready and they can take my car on Tuesday now it’s Monday so I asked can I drop off the car today so It can be there for tomorrow they say sure that’s no problem ..so I wash the car clean it up detail it and dropped it of for tinting ..on Tuesday they call me they did not find anything wrong with the rotors when I know the rotors are wort but OK they told me the car was ready ..i was working so I could not go pick up the car until the next day . I arrived at the dealership I go to the service desk and get the keys to my car... I noticed that my car is parked under a tree holy xxxx The car was filthy .. i was so distracted by how dirty it was that I didn’t get to walk around the car to check if there was any damages to the car..when I get home I noticed that the spoiler on the driver side is hanging off I’m like what the fxxk ..so I wash the car I’m already pissed off my day is ruined So I parked the car in the garage OK so here is when the xxxx gets xxxxed up I jack up the the car To see What’s the reason that the spoiler set off ..I go under the car and I noticed that there is sheet metal screws holding on the spoiler and the whole bottom of the bumper is destroyed so I called the dealership they’re giving me some blah blah over the phone so I jump in the car I get there I speak to a supervisor I leave the car the next day the supervisor calls me and tells me how much the parts are going to cost that they’re only going to cover half .. so they sold me the car damaged but that’s not the xxxxed up part ..the xxxxed up part is ..they showed me the Carfax.. there were no accident reported and at no time did the salesman tell me that the car was involved in an accident and all the information on the Carfax is false so that’s the kind of business (ED MORSE CADILLAC TAMPA 101 E FLETCHER AVE Tampa ,FL 33612) They sell damaged cars to customers then they want you to pay after you already paid for the car... So they don’t inform me that the car is damaged or that they have done prior work to the car .. they sell me the car damage. They knew the car was damaged then they tell me that they’re willing to fix the bumper but I have to pay half after already paying $37,000 for this car why do I have to give you any more money when you knew the car was damaged and you still sold it to me .. I get a phone call yesterday telling me that the car is about $1300 to fix the damage on the car so the car needs a bumper a spoiler and a grill I tell them don’t worry about the spoiler or the grill just fix the bumper and they have the audacity to tell me that I have to pay half of the damage to the bumper when you sold me the bumper damaged...this is the kind they provide to someone like me after spending $37,000 on a car so now I have to pay half of the bumper pay the full price for spoiler the grill after paying $37,000 for a car that they sold me knowing that it was damaged!! My advice to anyone trying to buy a car at this dealership is don’t do it the headache is not worth it we work too hard for someone to come and steal from us because that’s what it’s called stealing ...that is not good business people like me wake up at 4 o’clock in the morning and work 12 hour 16 hour shifts with xxxxty pay and we go spend our money with these dealerships and this is the kind of business they provide .. please take my advice do not spend your money that you work hard for at this place you .. they will rob you .. they took 37,000 ,put it their bank account and then they want more money from me to fix something they should’ve fixed from the beginning ! Stay away from this dealership ... More

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My third car from Ed Morse and I have been very pleased with every one at the dealership. From sales to service. I would and will recommend them. with every one at the dealership. From sales to service. I would and will recommend them. More

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Awesome buying experience The professional and personable service we received at Ed Morse was exceptional. Having the pre approval and financing completed online with Katrina The professional and personable service we received at Ed Morse was exceptional. Having the pre approval and financing completed online with Katrina before heading to the dealership, made the buying experience a dream. Anthony couldn’t have been more informative on showing us all the details on my new “used” MKS. I feel more than comfortable to call him with any other questions I might have about my vehicle. We look forward to our next Cadillac purchase from Ed Morse. Thank you!!!!! Tara Lyn More

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Love my XT 4 We purchased a brand new cadallic from Evelyn Ferguson and she has an excellant personality and very knowledge with Cadallics Excellant sales rep We purchased a brand new cadallic from Evelyn Ferguson and she has an excellant personality and very knowledge with Cadallics Excellant sales representive. Your team worked together well to satisfy what we wanted. More

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Great experience My wife and I have been looking to purchase a new vehicle for a few months. We found Ed Morse Cadillac of Tampa by a google ad that came up for a 2019 My wife and I have been looking to purchase a new vehicle for a few months. We found Ed Morse Cadillac of Tampa by a google ad that came up for a 2019 Cadillac Escalade ESV. We’re ecstatic to say with the help of our sales rep Evelyn and all the amazing people at Ed Morse we finally bought the car of our dreams! Thanks Ed Morse Cadillac of Tampa. More

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Expect the BEST!! The staff at Ed Morse, Fletcher Avenue-Tampa have always exceeded my expectations. From service with Shelley to sales with Joshua they've shown superi The staff at Ed Morse, Fletcher Avenue-Tampa have always exceeded my expectations. From service with Shelley to sales with Joshua they've shown superior customer service, knowledge and genuine professionalism. I've worked in the sales and service field for more than 30 years, In my opinion, Ed Morse ranks best in class along with Disney when it comes to understanding the customer needs and demonstrating impeccable attention to details and I wouldn't expect anything less from a #1 Cadillac company. More

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