Shemuel McCraney | Page 8

Exceptional Customer Service from Finance I searched on-line and found my car at Walt Massey. The entire process from selecting the SUV to completing the paperwork and getting financed was don I searched on-line and found my car at Walt Massey. The entire process from selecting the SUV to completing the paperwork and getting financed was done online. because I was not local. Shahamle was my finance rep and she worked miracles. Very pleased with the service received. More

by shaconcolby Verified Customer Verified Customer

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Great Experience!!! I would recommend any of my friends and family to Walt Massey!! Our salesman worked hard to get us exactly what we wanted! The process was straightfor I would recommend any of my friends and family to Walt Massey!! Our salesman worked hard to get us exactly what we wanted! The process was straightforward and everyone we came in contact with was wonderful!! More

by lacyemclain Verified Customer Verified Customer

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Good deal Jeffrey did a great job helping me buy a new truck and was very patient waiting on my decision on which truck I should buy. Jeffrey did a great job helping me buy a new truck and was very patient waiting on my decision on which truck I should buy. More

by two816 Verified Customer Verified Customer

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Buying experience Thanks to Mitch Greene - very attentive and helpful. All my requests were addressed - moved the vehicle to Gulfport for further fitting for dinghy pul Thanks to Mitch Greene - very attentive and helpful. All my requests were addressed - moved the vehicle to Gulfport for further fitting for dinghy pulling and my Canyon is now in Pearl and happy. More

by capteicke Verified Customer Verified Customer

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My experiences the past few months I have spent a lot of time and money at Walt Massey and I consider myself a loyal customer. I Doubt my review changes anything but here it goes. I hav I have spent a lot of time and money at Walt Massey and I consider myself a loyal customer. I Doubt my review changes anything but here it goes. I have watched loyal hard working employees get over looked for jobs and promotions. You would rather hire a stranger from somewhere else that seems to care less about whether or not I had a concern about my vehicle, as always I can depend on Wendy or Amy. Service advisors that have been there for any length of time should not have to give up there desk for someone that’s trying to learn the ropes of owning a car dealership. If that’s the case maybe they should start changing oil and learning the value of hard work and employee appreciation. I get more phone calls from y’all in the past week than I have from the average telemarketer. The last one was from a Jackson ms number and that’s definitely not gonna make me answer. The internet department can't keep up with what work I have had done or what recalls have been fixed instead they blame it on updates from on star. I still get phone calls from them asking about vehicles I no longer own and have repeatedly told them. Value the employees you have that go the extra mile for your customers instead of the ones that are there just for a Pay check. It makes a difference More

by JWW Verified Customer Verified Customer

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Great experience Everyone was very helpful and courteous. They all went the extra mile to help us get what we wanted at the price we could afford. Everyone was very helpful and courteous. They all went the extra mile to help us get what we wanted at the price we could afford. More

by dgnorris55 Verified Customer Verified Customer

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Review of Walt Massey Chev The buying experience was pleasant and honest.That is what is most important to me.David Parnell was most helpful finding the truck that fit my needs The buying experience was pleasant and honest.That is what is most important to me.David Parnell was most helpful finding the truck that fit my needs More

by taylorleon1964 Verified Customer Verified Customer

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Peace of Mind and an Autism Mom Walt Massey in Lucedale, MS, really, really saved the day! I am the single mother of two Autistic boys; am a commuter; work double full-time as a coll Walt Massey in Lucedale, MS, really, really saved the day! I am the single mother of two Autistic boys; am a commuter; work double full-time as a college, English instructor; and have no family or friends in the area that I work and drive, which is why this experience was not only so very positive for me, but David Davis, Shemuel McCraney, and Danny Moorman really did go above and beyond to get me into a new vehicle with a solid warranty. They worked their magic, and, now, I have peace of mind, and my boys have a family car that is safe and comfortable as they grow into young men. More

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Great experience We had a great experience with Mrs Becky Hembree as always . She goes above and beyond for the customer to assure a great experience and smooth transa We had a great experience with Mrs Becky Hembree as always . She goes above and beyond for the customer to assure a great experience and smooth transaction. More

by crystal.churchwell Verified Customer Verified Customer

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Sold product that was known to be defective Bought a 2108 Silverado that ‘the dealership” installed large tires and rims on. Salesman said it rubbed when turning. When I looked at it, it appeare Bought a 2108 Silverado that ‘the dealership” installed large tires and rims on. Salesman said it rubbed when turning. When I looked at it, it appeared to rub the inside wheel well. No problem I said that’s an easy fix. After I fixed that, it still rubbed. So I jacked it up and looked underneath. The oversized tires rubbed the sway arms. Not good!! Of course, even though the truck is still under warranty, I bought it “as is”...So service doesn’t matter. Not a good way to treat paying customers. More

by scoutdaddy42 Verified Customer Verified Customer

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