Simone Badawi

I purchased a Jeep Wagoneer from another MotorCarsOnline location on December 8, but management at this Lansing location became involved when I attempted to resolve the issues that began shortly after the p location on December 8, but management at this Lansing location became involved when I attempted to resolve the issues that began shortly after the purchase. Unfortunately, the situation has now been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they “knew what the issue was” and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day’s mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. While trying to resolve the missing key issue through this location, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company’s name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with management, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further. More

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I recently purchased a used Tundra with the Chris M out of the Kalamazoo location. I am from WI and have never purchased a vehicle in this manner, aka without driving it first. They did a great job helpi of the Kalamazoo location. I am from WI and have never purchased a vehicle in this manner, aka without driving it first. They did a great job helping addressing my concerns and were very patient and walked me through the process. The truck was delivered and it’s been a great experience thus far. I would recommend. . More

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Motorcars of Lansing did a great job finding the vehicle I was looking for. This dealership has always been a reliable source for purchasing used vehicles. I know Motorcars of Lansing will always be a first I was looking for. This dealership has always been a reliable source for purchasing used vehicles. I know Motorcars of Lansing will always be a first stop when searching for a good vehicle. More

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We purchased a 2021 Camro SS 1LE from this dealer, sight unseen. They made the whole process very easy and sent all pictures requested. Our salesman, Rick B. , was very professional and courteous. He took a unseen. They made the whole process very easy and sent all pictures requested. Our salesman, Rick B. , was very professional and courteous. He took all the time to answer our questions and ensure that we were comfortable in our purchase. The dealer setup shipping with their shipping carriers. The shipping carrier was very professional and fast but, safe when it came to delicately unloading the vehicle. We were able to meet them in a location within Moberly to unload the car. They navigates us through the process of getting out of state plates and were very helpful in aligning us with the correct financing options and saving us money in interest in the long run I would highly recommend this dealer to anyone looking to purchase a car both inside or outside the state. More

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HUGE THANK YOU TO WILL REED AND JENN! ! Will was able to get me out of my old car and in my dream car with extra money back in my pockets! Jenn closed the deal off by working hard on gett ! Will was able to get me out of my old car and in my dream car with extra money back in my pockets! Jenn closed the deal off by working hard on getting great rates for my Range Rover!!! Awesome customer service from beginning to end as I live in a hour away Will and Jenn worked on getting my car delivered to me! Thank you Will and Jenn for your awesome customer service! Motorcars Lansing is now my go to ! More

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Amazing staff! Marti was great, patient, knowledgeable, understanding and easy to talk too! Seamless transaction especially since I’m located out of state. 10 out 1 Marti was great, patient, knowledgeable, understanding and easy to talk too! Seamless transaction especially since I’m located out of state. 10 out 10 would recommend this dealership! More

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Great place to purchase a vehicle atmosphere with the staff is like being in someone’s living room they all treat each other like family and customers too… we had a fantastic experience buying our explor staff is like being in someone’s living room they all treat each other like family and customers too… we had a fantastic experience buying our explorer.!! I recommend Motorcars of Lansing for anyone in the market to purchase a reliable, dependable and great vehicle !! Thanks David Carter and all the staff More

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George was awesome! I had an initial with the free Sirius XM trial not working. George was a bulldog and finally got it working for me! Awesome customer service!!! I had an initial with the free Sirius XM trial not working. George was a bulldog and finally got it working for me! Awesome customer service!!! More

by stephenmhaug Verified Customer Verified Customer

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Excellent service and support. I Oould definitely recommend to other friends and family . I was referred myself by a friend 🧡 I Oould definitely recommend to other friends and family . I was referred myself by a friend 🧡 More

by lembry7 Verified Customer Verified Customer

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I had an excellent experience. Rick did an outstanding job working with me to purchase the vehicle. This was the best car buying experience I have had in years. I look forward t Rick did an outstanding job working with me to purchase the vehicle. This was the best car buying experience I have had in years. I look forward the working with Motorcars of Lansing in the future. More

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