Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 15

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

January 24, 2023

Dealership Rating
Employee Rating

Rothrock is very very good and very very convenient and they do excellent work on the cars More

by Mboyer3522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2023

Nucar Nissan of Allentown responded

Thank you so much for the glowing review! We're so glad to hear everything is always completed to your satisfaction. Have a great day!

January 22, 2023

Dealership Rating
Employee Rating

Excellent service Nice location and nice people , reasonable Very quick response Recommended for everyone those need really good service More

by pathak.only
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charlene Kratzer

Jan 23, 2023

Nucar Nissan of Allentown responded

Thank you for your kind words! We're glad you had such a positive experience with our service department, and we look forward to seeing you on your next visit!

January 01, 2023

Dealership Rating
Employee Rating

Does not return calls lack of communication. Had vehicle longer than originally stated without informing me of reasons for delays More

by sjtodd23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Patrick Jeffers

Jan 04, 2023

Nucar Nissan of Allentown responded

We appreciate you taking the time to leave us your feedback. We regret to hear you were disappointed with our communication, as we strive for transparency in everything we do. We would like to speak with you and address your concerns personally. Please call our General Manager, Ron Carl, at 484-223-0554. Thank you.

December 29, 2022

Dealership Rating
Employee Rating

I was told it was only going to take an hour and a half to two hours for an oil change. It took around five hours and I had to call them to ask was my car ready. They never reset my indication for the oil More

by robtheman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 28, 2022

Dealership Rating
Employee Rating

Good quality convenient service plus welcoming they got soft drink for your wait time 2 thumbs up highly recommend More

by TOREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2022

Nucar Nissan of Allentown responded

Thank you for taking the time to let us know how we're doing! It's our commitment to ensure the best automotive experience by providing quality facilities as well as friendly and professional services. Please come see us for any future needs!

December 27, 2022

Dealership Rating
Employee Rating

Great dealership. Everyone is always very helpful and professional. Sales department is top notch. Highly recommend! More

by NasAb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Marinelli, Patrick Jeffers, Charlene Kratzer , Mo Ablan, Mo Ablan

Dec 28, 2022

Nucar Nissan of Allentown responded

Thank you for not only your positive review but your recommendation! We're glad to hear the sales team provides such a positive experience. We look forward to your next visit, take care!

December 24, 2022

Dealership Rating
Employee Rating

Best car buying experience we have ever had. This dealership was professional friendly courteous and knowledgeable. The dealership was immaculately kept especially the service area which says More

by GBJEFFERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 27, 2022

Nucar Nissan of Allentown responded

Wow, thank you so much for your kind words! We are so glad to hear you found our staff so knowledgeable and helpful, and our facilities so well-kept. We look forward to seeing you on your next visit!

December 21, 2022

Dealership Rating
Employee Rating

Had to come twice for this service. First on Friday for inspection at 5 pm & was told they are closed & that should come the next day. So what is the closing time? 5pm or 6pm? More

by TANKWAROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2022

Nucar Nissan of Allentown responded

Thank you for reaching out to our team! We're sorry for any confusion; our technicians leave at 5pm but we are open until 6pm for drop-offs and pick-ups. If you would like to speak with us about this further, please reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you and we hope to work with you again in the future!

December 20, 2022

Dealership Rating
Employee Rating

Best place to perform service for cars. No push to do extra repairs. Just enough as needed for the car. I love them. More

by ALOK162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 21, 2022

Nucar Nissan of Allentown responded

Thank you for the kind words! We're glad to hear we're able to exceed your expectations and really help you out. We look forward to your next visit, and thank you again for choosing Rothrock Motor Sales!

December 19, 2022

Dealership Rating
Employee Rating

Friendly atmosphere. Bill, the Service Agent I worked with was very helpful. Worked with Bill before, very Professional, Friendly and Attentive. Kept me updated with the More

by scapeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2022

Nucar Nissan of Allentown responded

Thank you for your kind words! We'll be sure to pass your comments along to Bill. We sincerely value your business and look forward to your next visit!

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