Simone McErlean
Simone McErlean at Nucar Nissan of Allentown

Simone McErlean | Page 44

Service Consultant

Nucar Nissan of Allentown

1648 Plaza Lane
Allentown, PA 18104

4.5
516 Reviews
4.5

516 Reviews

Write a Review

Dealership Experience

11 yrs, 7 mos

Industry Experience

11 yrs, 7 mos

Languages Spoken

English English

516 Reviews of Simone McErlean

May 10, 2020

Dealership Rating
Employee Rating

Excellent service. Brought Durango in for an oil change, the tech spotted a check engine light and was able to resolve the issue within a day. More

by MALLEN_54
Recommend Dealer
Yes

Other Employees Tagged: Mario Sessanta , Wayne Roatche

May 12, 2020

Nucar Nissan of Allentown responded

That's great. So glad we were able to make that find for you and provide a solution. We hope your Durango is riding well and is free of any lights on the dash. Thank you for providing this excellent feedback and rating. We hope to see you and your Durango again in the future. Thank you for choosing Rothrock Motor Sales.

May 12, 2020

Nucar Nissan of Allentown responded

Thank you for the 5 stars! We are always happy to help and we're glad to know we could take care of that issue for you. Please let us know if you have any further questions or concerns!

May 07, 2020

Dealership Rating
Employee Rating

My service was very good and they answer all questions as soon as possible. Although the wait was too long But I will recommend Rothrock to my family and friends. More

by SEXYTAM8
Recommend Dealer
Yes

Other Employees Tagged: Chris Andrews, Steve Bennett, Anthony Karb , Pete Aguilar, Michael Akutah, Craig Stecker

May 11, 2020

Nucar Nissan of Allentown responded

Thank you for the review and recommendation! We appreciate your time and patience during your service visit, your feedback allows us to analyze and make improvements so that we can continue to provide high quality customer service and care. If we can assist you in any way moving forward, please reach out to us!

May 06, 2020

Dealership Rating
Employee Rating

Super good job getting me in and out. Did a good job having everything clean, and wearing masks in regulation due to covid19. And they did good social distancing More

by POSELY
Recommend Dealer
Yes

Other Employees Tagged: Nick Bencivengo

May 08, 2020

Nucar Nissan of Allentown responded

Thank you for the 5-star rating! We appreciate the recognition of the various efforts we have going on right now. We hope to work with you again!

April 28, 2020

Dealership Rating
Employee Rating

Great service...provided me with everything I need. Miss Simone was delightful, very knowledgeable and friendly. She made me feel right at home. She is an asset to this company. More

by MOOISLY
Recommend Dealer
Yes
Apr 30, 2020

Nucar Nissan of Allentown responded

Thanks for the great review! We agree, Simone is a great team member of ours and we are happy to know she was able to make you feel welcome. Please let us know if there's anything else we can do to assist you!

April 22, 2020

Dealership Rating
Employee Rating

Faced with an expensive repair. Simone McErlean and Patrick Jeffers were incredibly helpful in working this out with Nissan to help with the financial burden of this service.. Kudos to both of them!! More

by SABGLB
Recommend Dealer
Yes

Other Employees Tagged: Patrick Jeffers

Apr 24, 2020

Nucar Nissan of Allentown responded

Thank you for the 5-star rating! We are glad Simone and Patrick could help you and we hope to work with you again in the future!

March 21, 2020

Dealership Rating
Employee Rating

Had new tires installed, as always everyone was great and very professional. We will continue to use Rothrock for all our automotive needs both sales and service. More

by KEYS4FREEDOM4LIFE
Recommend Dealer
Yes
Mar 24, 2020

Nucar Nissan of Allentown responded

Thank you for taking the time to provide your feedback and this awesome rating. More importantly, thank you for deciding to be a returning customer of Rothrock. So glad our staff have always been professional and great. We will strive to raise the bar with each of your visits. Don't hesitate to reach back out to us any time.

February 29, 2020

Dealership Rating
Employee Rating

Great experience! Nate and Ian are so personable, welcoming and not annoying at all. My buying experience did not feel pressured at all. I wasn't even considering the car I bought, nor was I at the More

by CHEZZZ_SHUCK2002
Recommend Dealer
Yes

Other Employees Tagged: Nate Marinelli , Ian. Manager

Mar 02, 2020

Nucar Nissan of Allentown responded

Thank you for the great feedback! Nate and Ian are valuable assets to our team, and we are happy to know they took great care of you. If we can assist you any further, please reach out to us. Drive safe!

February 21, 2020

Dealership Rating
Employee Rating

I normally go to Valvoline quick express tire and lube service. I usually never wait and it done in 15 mins! Perfect! For 80$. I got my oil change done yesterday and it took almost 2 hours, it was 89$. An More

by RENJESSE
Recommend Dealer
No

Other Employees Tagged: Alex Hieter

Mar 04, 2020

Nucar Nissan of Allentown responded

We appreciate you taking the time to provide your feedback. We do our best to take care of all of our customers in a timely manner and we are sorry to hear you feel that we fell short of that. If you would like to discuss your experience further, please reach out to our Director of Operations, Ron Carl, at 484-223-0554.

February 18, 2020

Dealership Rating
Employee Rating

The service was very good and handled very well. The service tech did a great job. Every one I dealt with was exceptional. Thank you. I don't have anything better to say. I will recommend Rothroc More

by ellemerk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 19, 2020

Nucar Nissan of Allentown responded

Thank you for your kind feedback! We always strive to provide the best customer service and most efficient work. We hope you come see us again soon!

February 16, 2020

Dealership Rating
Employee Rating

Rothrock service department is very helpful in providing the specific services needed for my nissan maxima I definitely will be a returning customer in the near future More

by ARETYROBLES
Recommend Dealer
Yes
Feb 17, 2020

Nucar Nissan of Allentown responded

That's what we love to hear! Thank you so much for the glowing review and recommendation. We look forward to getting to work with you again in the future!

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